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| www..com hp color LaserJet 4650, 4650n, 4650dn, 4650dtn, 4650hdn use www..com hp color LaserJet 4650 series printer www..com User Guide Copyright and License (c) 2004 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical errors or omissions contained herein. www..com Part number: Q3668-90945 Edition 1: 9/2004 Trademark Credits Adobe(R) is a trademark of Adobe Systems Incorporated. Corel(R) and CorelDRAWTM are trademarks or registered trademarks of Corel Corporation or Corel Corporation Limited. Energy Star(R) and the Energy Star logo(R) are U.S. registered service marks of the United States Environmental Protection Agency. Microsoft(R) is a U.S. registered trademark of the Microsoft Corporation. Netscape Navigator is a U.S. trademark of Netscape Communications PANTONE(R) Colors generated may not match PANTONE-identified standards. Consult current PANTONE Publications for accurate color. PANTONE(R) and other Pantone, Inc. trademarks are the property of Pantone, Inc. (c) Pantone, Inc., 2000. PostScript(R) is a trademark of Adobe Systems. TrueTypeTM is a U.S. trademark of Apple Computer, Inc. UNIX(R) is a registered trademark of The Open Group. Windows(R), MS Windows(R), and Windows NT(R) are U.S. registered trademarks of Microsoft Corporation. hp customer care Online services For 24-hour access to information using a modem or Internet connection: World Wide Web URL: for the HP Color LaserJet 4650 series printers, updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/clj4650. (Sites are in English.) Visit: http://www.hp.com/support/net_printing for information about the HP Jetdirect 4650 external print server. HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools may be be accesssed from http://instantsupport.hp.com. Telephone support HP provides free telephone support during the warranty period. When you call, you will be connected to a responsive team waiting to help you. For the telephone number for your country/region, see the flyer that shipped in the box with the product, or visit http://www.hp.com/support/callcenters. Before calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem. You can also find support on the Internet at http://www.hp.com. Click the support & drivers block. Software utilities, drivers, and electronic information Visit: http://www.hp.com/go/clj4650_software for the HP Color LaserJet 4650 series printer. The Web page for the drivers might be in English, but you can download the drivers themselves in several languages. Call: See the flyer that shipped in the box with the printer. HP direct ordering for accessories or supplies In the United States, supplies can be ordered from http://www.hp.com/sbso/product/supplies. In Canada, supplies can be ordered from http://www.hp.ca/catalog/supplies. In Europe, supplies can be ordered from http://www.hp.com/supplies. In Asia-Pacific, supplies can be ordered from http://www.hp.com/paper/. Accessories can be ordered from http://www.hp.com/go/accessories. Call: 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada). HP service information To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada). For service for your product, call the customer support number for your country/region. See the flyer that shipped in the box with the printer. HP service agreements Call: 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Extended Service: 1-800-446-0522 HP toolbox www..com ENWW iii To check the printer status and settings and to view troubleshooting information and online documentation, use HP toolbox. You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP toolbox. See Using the hp toolbox. HP support and information for Macintosh computers Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh user. www..com iv ENWW Table of contents 1 Printer basics Quick access to printer information ..........................................................................................2 World Wide Web links .......................................................................................................2 User guide links ................................................................................................................. 2 Where to look for more information ...................................................................................2 Printer configurations ............................................................................................................... 4 HP Color LaserJet 4650 (Part number Q3668A) ...............................................................4 HP Color LaserJet 4650n (Part number Q3669A) .............................................................5 HP Color LaserJet 4650dn (Part number Q3670A) ...........................................................5 HP Color LaserJet 4650dtn (Part number Q3671A) ..........................................................5 HP Color LaserJet 4650hdn (Part number Q3672A) .........................................................6 Printer features ........................................................................................................................7 Walk around .............................................................................................................................9 Printer software ......................................................................................................................11 Software features ............................................................................................................11 Printer drivers ..................................................................................................................12 Software for Macintosh computers .................................................................................. 15 Installing the printing system software .............................................................................16 Uninstalling the software .................................................................................................21 Software for networks ......................................................................................................22 Utilities ............................................................................................................................. 23 Print media specifications ......................................................................................................25 Supported media weights and sizes ................................................................................25 www..com 2 Control panel Introduction ............................................................................................................................30 Display .............................................................................................................................30 Accessing the control panel from a computer .................................................................31 Control panel buttons .............................................................................................................32 Interpreting control panel indicator lights ...............................................................................33 Control panel menus ..............................................................................................................34 Getting started basics ......................................................................................................34 Menu hierarchy ......................................................................................................................35 To enter the menus .........................................................................................................35 Retrieve job menu ...........................................................................................................35 Information menu .............................................................................................................35 Paper handling menu ......................................................................................................36 Configure device menu ....................................................................................................36 Diagnostics menu ............................................................................................................ 37 Retrieve job menu ..................................................................................................................39 Information menu ................................................................................................................... 40 Paper handling menu .............................................................................................................41 Configure device menu .......................................................................................................... 42 Printing menu ..................................................................................................................42 Print quality menu ............................................................................................................43 ENWW v www..com System setup menu .........................................................................................................44 I/O menu ..........................................................................................................................46 Resets menu ...................................................................................................................47 Diagnostics menu ..................................................................................................................48 Changing printer control panel configuration settings ............................................................50 Job storage limit ..............................................................................................................50 Job held timeout ..............................................................................................................50 Show address ..................................................................................................................51 Color/black mix ................................................................................................................ 51 Tray behavior options ...................................................................................................... 52 PowerSave Time .............................................................................................................53 Personality .......................................................................................................................54 Clearable warnings ..........................................................................................................55 Auto continue ...................................................................................................................55 Supplies low ....................................................................................................................56 Color supply out ...............................................................................................................56 Jam recovery ................................................................................................................... 57 Language .........................................................................................................................58 Using the printer control panel in shared environments .........................................................59 3 I/O Configuration Network configuration ............................................................................................................62 Configuring Novell NetWare frame type parameters .......................................................62 Configuring TCP/IP parameters ......................................................................................63 Parallel configuration .............................................................................................................69 USB configuration .................................................................................................................. 70 Auxiliary connection configuration .........................................................................................71 Enhanced I/O (EIO) configuration ..........................................................................................72 HP Jetdirect print servers ................................................................................................72 Available enhanced I/O interfaces ...................................................................................72 NetWare networks ........................................................................................................... 72 Windows and Windows NT networks ..............................................................................73 AppleTalk networks .........................................................................................................73 UNIX/Linux networks ....................................................................................................... 73 Wireless printing ....................................................................................................................74 IEEE 802.11b standard ...................................................................................................74 Bluetooth .........................................................................................................................74 4 Printing tasks Controlling print jobs ..............................................................................................................76 Source .............................................................................................................................76 Type and Size ..................................................................................................................76 Print setting priorities ....................................................................................................... 76 Selecting print media .............................................................................................................78 Media to avoid .................................................................................................................78 Paper that can damage the printer .................................................................................. 78 Configuring input trays ........................................................................................................... 80 Configuring trays when the printer gives a prompt ..........................................................80 To configure a tray when loading paper ..........................................................................81 To configure a tray to match print job settings .................................................................81 Configuring trays using the Paper Handling menu ..........................................................81 Configuring Tray 2, Tray 3, or Tray 4 for a custom paper size ........................................82 Printing from Tray 1 (multipurpose tray) ..........................................................................83 Printing envelopes from Tray 1 ........................................................................................85 Printing from Tray 2, Tray 3, and Tray 4 ..........................................................................87 vi ENWW www..com Loading detectable standard-sized media into Tray 2, Tray 3, and Tray 4 .....................87 Loading undetectable standard-sized media into Tray 2, Tray 3, and Tray 4 .................89 Loading custom-sized media into Tray 2, Tray 3, and Tray 4 .........................................92 Printing on special media .......................................................................................................94 Transparencies ................................................................................................................94 Glossy paper ...................................................................................................................94 Colored paper ..................................................................................................................95 Printing images ................................................................................................................95 Envelopes ........................................................................................................................95 Labels .............................................................................................................................. 95 Heavy paper ....................................................................................................................96 HP LaserJet Tough paper ...............................................................................................97 Preprinted forms and letterhead ...................................................................................... 97 Recycled paper ................................................................................................................97 Two-sided (duplex) printing ....................................................................................................98 Control panel settings for automatic two-sided printing ...................................................99 Duplexing blank pages ..................................................................................................100 Options for binding two-sided printing jobs ....................................................................100 Manual two-sided printing ..............................................................................................100 Printing booklets ............................................................................................................ 101 Special printing situations ....................................................................................................102 Printing a different first page ..........................................................................................102 Printing a blank back cover ...........................................................................................102 Printing on custom-size media ......................................................................................102 Stopping a print request ................................................................................................103 Job storage features ............................................................................................................104 Storing a print job ..........................................................................................................104 Quick copying a job .......................................................................................................105 Proofing and holding a job .............................................................................................105 Private jobs ....................................................................................................................106 Mopier mode ..................................................................................................................107 Managing memory ...............................................................................................................108 5 Managing the printer Printer information pages .....................................................................................................110 Menu map ......................................................................................................................110 Configuration page ........................................................................................................110 Supplies status page .....................................................................................................111 Usage page ...................................................................................................................111 Demo ............................................................................................................................. 112 Print CMYK samples .....................................................................................................112 Print RGB samples ........................................................................................................ 112 File directory .................................................................................................................. 112 PCL or PS font list .........................................................................................................113 Event log ........................................................................................................................113 Using the embedded Web server ........................................................................................114 To access the embedded Web server ...........................................................................114 Information tab ...............................................................................................................115 Settings tab ....................................................................................................................115 Networking tab ...............................................................................................................116 Other links .....................................................................................................................116 Using the hp toolbox ............................................................................................................117 Supported operating systems ........................................................................................117 Supported browsers ......................................................................................................117 To view hp toolbox .........................................................................................................117 ENWW vii HP toolbox sections .......................................................................................................118 Other links .....................................................................................................................118 Status tab ......................................................................................................................118 Troubleshooting tab .......................................................................................................118 Alerts tab .......................................................................................................................119 Documentation tab ........................................................................................................119 Device Settings button ...................................................................................................119 HP toolbox links .............................................................................................................119 6 Color Using color ........................................................................................................................... 122 HP ImageREt 3600 ........................................................................................................122 Best image printing ........................................................................................................122 Paper selection ..............................................................................................................122 Color options .................................................................................................................122 sRGB ............................................................................................................................. 123 Printing in four colors -- CMYK .....................................................................................123 CMYK ink set emulation (PostScript only) .....................................................................123 Managing printer color options .............................................................................................124 Print in Grayscale ..........................................................................................................124 Automatic or manual color adjustment ..........................................................................124 Matching colors ....................................................................................................................126 PANTONE(R) color matching ..........................................................................................126 Sample book color matching .........................................................................................126 Printing color samples ...................................................................................................127 Color emulation of the hp color LaserJet 4550 printer ...................................................127 www..com 7 Maintenance Managing print cartridges ....................................................................................................130 HP print cartridges .........................................................................................................130 Non-HP print cartridges ................................................................................................. 130 Print cartridge authentication .........................................................................................130 HP fraud hotline .............................................................................................................130 Print cartridge storage ...................................................................................................131 Print cartridge life expectancy .......................................................................................131 Checking the print cartridge life ..................................................................................... 131 Changing print cartridges .....................................................................................................133 To replace the print cartridge .........................................................................................133 Replacing supplies ...............................................................................................................137 Locating supplies ...........................................................................................................137 Supply replacement guidelines ......................................................................................137 Making room around the printer for replacing supplies .................................................138 Approximate replacement intervals for supplies ............................................................138 Configuring alerts .................................................................................................................139 8 Problem solving Basic troubleshooting checklist ............................................................................................143 Factors affecting printer performance ..................................................................................144 Troubleshooting information pages ......................................................................................145 Paper path test page .....................................................................................................145 Registration page ..........................................................................................................145 Event log ........................................................................................................................146 Control panel message types ..............................................................................................147 Status messages ........................................................................................................... 147 viii ENWW www..com Warning messages ........................................................................................................147 Error messages .............................................................................................................147 Critical error messages ..................................................................................................147 Control panel messages ......................................................................................................148 Paper jams ...........................................................................................................................177 Paper jam recovery .......................................................................................................177 Common causes of paper jams ...........................................................................................179 Clearing jams ....................................................................................................................... 181 Jam in Tray 1 .................................................................................................................181 Jam in Tray 2, Tray 3, or Tray 4 ....................................................................................182 Jams in the top cover ....................................................................................................183 Jam in paper path ..........................................................................................................186 Multiple jams in paper path ............................................................................................187 Jam in duplex path ........................................................................................................189 Multiple jams in duplex path ..........................................................................................192 Media-handling problems .....................................................................................................195 Printer feeds multiple sheets ................................................................................................195 Printer feeds incorrect page size .........................................................................................195 Printer pulls from incorrect tray ............................................................................................196 Media does not feed automatically ......................................................................................196 Media does not feed from input Trays 2, 3, or 4 ..................................................................196 Transparencies or glossy paper will not feed .......................................................................197 Envelopes jam or will not feed in the printer ........................................................................198 Output is curled or wrinkled .................................................................................................198 Printer will not duplex or duplexes incorrectly ......................................................................199 Printer response problems ...................................................................................................200 No display message .............................................................................................................200 Printer is on, but nothing prints ............................................................................................200 Printer is on, but is not receiving data ..................................................................................201 Unable to select the printer from the computer ....................................................................201 Printer control panel problems .............................................................................................203 Control panel settings work incorrectly ................................................................................203 Unable to select Tray 3 or Tray 4 .........................................................................................203 Incorrect printer output .........................................................................................................204 Incorrect fonts are printed .................................................................................................... 204 Unable to print all characters in a symbol set ......................................................................204 Drifting text between printouts .............................................................................................204 Erratic, missing characters or interrupted printout ...............................................................204 Partial printout ......................................................................................................................205 Guidelines for printing with different fonts .....................................................................205 Software application problems .............................................................................................206 Unable to change system selections through software ........................................................206 Unable to select a font from the software ............................................................................206 Unable to select colors from the software ............................................................................206 Printer driver does not recognize Tray 3, Tray 4, or the duplex printing accessory .............206 Color printing problems ........................................................................................................207 Printing black instead of color ..............................................................................................207 Incorrect shade ....................................................................................................................207 Missing color ........................................................................................................................ 207 Inconsistent colors after installing a print cartridge ..............................................................208 Printed colors do not match screen colors ...........................................................................208 Print quality troubleshooting .................................................................................................209 Print quality problems associated with media ................................................................209 Overhead transparency defects ....................................................................................209 Print quality problems associated with the environment ................................................210 Print quality problems associated with jams ..................................................................210 ENWW ix Print quality troubleshooting pages ...............................................................................210 Print quality troubleshooting tool ...................................................................................211 Calibrating the printer ....................................................................................................211 Print quality defect chart ................................................................................................ 211 Appendix A Working with memory and print server cards Printer memory and fonts .....................................................................................................217 Printing a configuration page .........................................................................................217 Installing memory and fonts ................................................................................................. 219 To install DDR memory DIMMs ..................................................................................... 219 To install a flash memory card .......................................................................................222 Enabling memory ...........................................................................................................225 Installing an HP Jetdirect print server card ..........................................................................227 To install an HP Jetdirect print server card ....................................................................227 www..com Appendix B Supplies and accessories Ordering directly through the embedded Web server (for printers with network connections) .....................................................................................................................231 Ordering directly through the hp toolbox software ...............................................................232 Appendix C Service and Support Hewlett-Packard limited warranty statement ........................................................................235 Print Cartridge Limited Warranty Statement ........................................................................237 Fuser and Transfer unit Limited Warranty Statement ..........................................................238 HP maintenance agreements ..............................................................................................239 On-site service agreements ...........................................................................................239 Appendix D Printer specifications Electrical specifications ........................................................................................................242 Acoustic emissions ..............................................................................................................243 Environmental specifications ...............................................................................................244 Appendix E Regulatory information FCC regulations ................................................................................................................... 245 Environmental product stewardship program ......................................................................246 Protecting the environment ............................................................................................246 Ozone production ..........................................................................................................246 Power consumption ....................................................................................................... 246 Paper use ......................................................................................................................246 Plastics ..........................................................................................................................246 HP LaserJet printing supplies ........................................................................................246 HP Printing Supplies Returns and Recycling Program Information ...............................247 Recycled paper ..............................................................................................................247 Material restrictions .......................................................................................................247 Material Safety Data Sheet (MSDS) ..............................................................................247 For more information .....................................................................................................247 Declaration of Conformity ....................................................................................................249 Safety statements ................................................................................................................250 Laser safety ................................................................................................................... 250 Canadian DOC regulations ............................................................................................250 EMI statement (Korea) ..................................................................................................250 VCCI statement (Japan) ................................................................................................ 250 x ENWW Laser Statement for Finland ..........................................................................................251 Glossary Index www..com ENWW xi www..com xii ENWW Printer basics This chapter contains information on setting up your printer and becoming familiar with its features. The following topics are covered: www..com Quick access to printer information Printer configurations Printer features Walk around Printer software Print media specifications ENWW 1 Quick access to printer information World Wide Web links Printer drivers, updated HP printer software, and product information and support may be obtained from the following URLs: www..com http://www.hp.com/support/lj4650 In China: ftp://www.hp.com.cn/support/lj4650 In Japan: ftp://www.jpn.hp.com/support/lj4650 In Korea: http://www.hp.co.kr/support/lj4650 In Taiwan: http://www.hp.com.tw/support/lj4650, or the local driver website: http://www.dds.com.tw United States: http://www.hp.com/go/ljsupplies Worldwide: http://www.hp.com/ghp/buyonline.html http://www.hp.com/go/accessories Printer drivers may be obtained from the following sites: To order supplies: To order accessories: User guide links For the latest version of the HP Color LaserJet 4650 series printer, go to http://www.hp.com/ support/lj4650. Where to look for more information Several references are available for use with this printer. See http://www.hp.com/support/ lj4650. Setting up the printer Getting Started Guide Provides step-by-step instructions for installing and setting up the printer. HP Jetdirect Print Server Administrator's Guide Provides instructions to configure and troubleshoot the HP Jetdirect print server. HP Driver Pre-Configuration Guide 2 Chapter 1 Printer basics ENWW For detailed information about configuring printer drivers, go to http://www.hp.com/go/ hpdpc_sw. HP Embedded Web Server User Guide Information about using the embedded Web server is available on the CD-ROM that came with the printer. Accessory and Consumable Installation Guides www..com Provides step-by-step instructions for installing the printer's accessories and consumables. Supplied with the printer's optional accessories and consumables. Using the printer CD-ROM User Guide Provides detailed information on using and troubleshooting the printer. Available on the CDROM included with the printer. Online Help Provides information on printer options that are available from within printer drivers. To view a Help file, access the online Help through the printer driver. ENWW Quick access to printer information 3 Printer configurations Thank you for purchasing the HP Color LaserJet 4650 series printer. This printer is available in the configurations described below. HP Color LaserJet 4650 (Part number Q3668A) www..com The HP Color LaserJet 4650 printer is a four-color, laser printer that prints 22 pages per minute (ppm) for letter-sized paper and 22 ppm for A4-size paper. Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of various print media or 20 envelopes, and a 500-sheet paper feeder (Tray 2) that supports letter, legal, executive, 8.5 by 13 in, JIS B5, executive (JIS), 16K, A4, and A5sized and custom media. The printer supports an optional 500-sheet paper feeder (Tray 3) or an optional 2 x 500-sheet paper feeder (Tray 3 and Tray 4) that each support letter, legal, executive, JIS B5, executive (JIS), 16K, A4, and A5-sized and custom media. Connectivity. The printer provides parallel, network, and auxiliary ports for connectivity. The printer also contains three enhanced input/output (EIO) slots, wireless connectivity, an auxiliary port, a universal serial bus (USB) connection, and a standard bidirectional parallel cable interface (IEEE-1284-C compliant). Memory. 160 megabytes (MB) of memory: 128 MB of dual data-rate (DDR) synchronous dynamic random access memory (SDRAM), 32 MB of memory on the formatter board, and an open dual inline memory module (DIMM) slot. Note To allow memory expansion, the printer has two 200-pin small outline dual inline memory module (SODIMM) slots that accept 128 or 256 MB RAM each. The printer can support up to 544 MB of memory: 512 MB of memory plus 32 MB additional memory on the formatter board. An optional hard disk drive is also available. Memory specification: HP Color LaserJet 4650 series printers use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. Note 4 Chapter 1 Printer basics ENWW HP Color LaserJet 4650n (Part number Q3669A) www..com The HP Color LaserJet 4650n printer includes the features of the 4650, plus an HP Jetdirect 620N printer server EIO network card. HP Color LaserJet 4650dn (Part number Q3670A) The HP Color LaserJet 4650dn printer includes the features of the 4650n, plus automatic two-sided printing. HP Color LaserJet 4650dtn (Part number Q3671A) The HP Color LaserJet 4650dtn includes the features of the 4650dn, an additional 500-sheet paper feeder (Tray 3), and a total of 288 MB of SDRAM. ENWW Printer configurations 5 Note 288 MB of SDRAM: 256 MB of DDR, 32 MB of additional memory on the formatter board, and an additional DIMM slot. This printer has two 200-pin small outline dual inline memory module (SODIMM) slots that accept 128 or 256 MB of RAM each. HP Color LaserJet 4650hdn (Part number Q3672A) www..com The HP Color LaserJet 4650hdn includes the features of the 4650dn, plus a 2 x 500-sheet paper feeder assembly (Tray 3 and Tray 4), and an optional hard disk. Note 288 MB of SDRAM: 256 MB of DDR, plus 32 MB of additional memory on the formatter board and an additional DIMM slot. This printer has two 200-pin small outline dual inline memory module (SODIMM) slots that accept 128 or 256 MB of RAM each. 6 Chapter 1 Printer basics ENWW Printer features This printer combines the quality and reliability of Hewlett-Packard printing with the features listed below. For more information on printer features, see the Hewlett-Packard website at http://www.hp.com/support/lj4650. Features Performance Memory www..com 22 pages per minute (ppm) for letter-sized paper and 22 ppm for A4-sized paper. Prints on transparencies and glossy paper. 160 megabytes (MB) of memory for the HP Color LaserJet 4650, 4650n, and 4650dn: 128 MB of dual data-rate (DDR) plus 32 MB of additional memory on the formatter board and an additional DDR slot. Memory specification: HP Color LaserJet 4650 series printers use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. 288 MB of memory for the HP Color LaserJet 4650dtn and 4650hdn: 256 MB DDR plus 32 MB of additional memory on the formatter board and an additional DDR slot. Can be expanded to 544 MB: 512 MB of DDR memory plus 32 MB of memory on the formatter board. Optional hard disk drive can be added via an EIO slot (included with the HP Color LaserJet 4650hdn printer). Graphic display on control panel. Enhanced Help with animated graphics. Embedded Web server to access support and order supplies (network-connected printers). HP toolbox software to provide printer status and alerts, configure printer settings, view documentation and troubleshooting information, and print internal printer information pages. HP PCL 6. HP PCL 5c. PostScript 3 emulation. Portable document format (PDF). Job Storage. For more information, see Job storage features. Personal identification number (PIN) printing. Fonts and forms. PowerSave setting. High content of recyclable components and materials. Energy Star compliant. Blue Angel compliant. 80 internal fonts available for both PCL and PostScript emulation. 80 printer-matching screen fonts in TrueTypeTM format available with the software solution. Supports forms and fonts on the disk using HP Web Jetadmin. User interface Supported printer personalities Storage features Environmental features Fonts ENWW Printer features 7 Features (continued) Paper handling Prints on media from 77 mm by 127 (3 inches by 5 inches) up to legal size. Prints on media with weights from 60 g/m2 to 200 g/m2 (16 lb bond to 53 lb bond). Prints on a wide range of media types including glossy, labels, overhead transparencies, and envelopes. Multiple gloss levels. A 500-sheet paper feeder (Tray 2) that supports letter, legal, executive, 8.5 by 13, JIS B5, executive (JIS), 16K, A4, A5-sized, and custom media. Optional 500-sheet paper feeder (Tray 3) that supports letter, legal, executive, JIS B5, executive (JIS), 16K, A4, A5-sized, and custom media; standard on HP Color LaserJet 4650dtn printer. Optional 2 x 500-sheet paper feeder (Tray 3 and Tray 4) that supports letter, legal, executive, JIS B5, executive (JIS), 16K, A4, A5-sized, and custom media; standard on HP Color LaserJet 4650hdn printer. Two-sided printing on HP Color LaserJet 4650dn, 4650dtn, and 4650hdn printers. 250-sheet face-down output bin. Printer hard disk, which provides storage for fonts and macros as well as additional features for Job Storage; standard on HP Color LaserJet 4650hdn printer. Dual inline memory modules (DIMM). CompactFlash slots for additional fonts and firmware upgrades. Printer stand. Optional 500-sheet paper feeder (Tray 3) that supports letter, legal, executive, JIS B5, A4, and A5-sized media; standard on HP Color LaserJet 4650dtn printer. Optional 2 x 500-sheet paper feeder (Tray 3 and Tray 4) that supports letter, legal, executive, JIS B5, A4, A5-sized, and custom media; standard on HP Color LaserJet 4650hdn printer. Optional enhanced input/output (EIO) network card; standard on HP Color LaserJet 4650n, 4650dn, 4650dtn, and 4650hdn printers. USB 1.1 connection. HP Web Jetadmin software. Standard bidirectional parallel cable interface (IEEE -1284-C compliant). Auxiliary connector. Both USB and parallel connections are supported, but cannot be used at the same time. Supplies status page contains information on toner level, page count, and estimated pages remaining. No-shake cartridge design. Printer checks for authentic HP print cartridges at cartridge installation. Internet-enabled supply-ordering capabilities (using the embedded Web server or HP toolbox software). www..com Accessories Connectivity Supplies 8 Chapter 1 Printer basics ENWW Walk around The following illustrations identify the locations and names of key components of this printer. www..com Front view (shown with 2 x 500-sheet input tray) 1 2 3 4 5 6 7 8 output bin printer control panel top cover Tray 1 Tray 2 access to print cartridges, transfer unit, and fuser on/off switch Tray 3 and Tray 4 (optional) ENWW Walk around 9 Note The optional 500-sheet paper feeder (Tray 3) and the optional 2 x 500-sheet input tray (Tray 3 and Tray 4) cannot be combined with the printer at the same time. www..com Back/side view (shown with 2 x 500-sheet input tray) 1 2 3 4 5 6 7 8 output bin auxiliary connector parallel connection on/off switch EIO connection (quantity 3) memory access USB connection Tray 3 and Tray 4 (optional) Note The optional 500-sheet paper feeder (Tray 3) and the optional 2 x 500-sheet input tray (Tray 3 and Tray 4) cannot be combined with the printer at the same time. 10 Chapter 1 Printer basics ENWW Printer software Included with the printer is a CD-ROM containing the printing system software. The software components and printer drivers on this CD-ROM help you use the printer to its fullest potential. See the Getting Started Guide for installation instructions. Note For the latest information about the printing system software components, refer to the readme file on the Web at http://www.hp.com/support/lj4650. For information about installing the printer software, view the Install Notes on the CD-ROM included with the printer. This section summarizes the software included on the CD-ROM. The printing system includes software for end users and network administrators operating in the following operating environments: www..com Microsoft Windows 98, Me Microsoft Windows NT 4.0, 2000, XP (32-bit), and Server 2003 (32-bit) Apple Mac OS version 8.6 through 9.2.x, and Apple Mac OS version 10.1 and later Note Note For a list of the network environments supported by the network administrator software components, see Network configuration. For a list of printer drivers, updated HP printer software, and product support information, go to http://www.hp.com/support/lj4650. Software features Automatic configuration, Update Now, and Preconfiguration features are available with the HP Color LaserJet 4650 series printer. Driver Autoconfiguration The HP LaserJet PCL 6 and PCL 5c drivers for Windows and the PS drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for printer accessories at the time of installation. Some accessories that the Driver Autoconfiguration supports are the duplexing unit, optional paper trays, and dual inline memory modules (DIMMs). If the environment supports bidirectional communication, the installer presents Driver Autoconfiguration as an installable component by default for a Typical Installation and for a Custom Installation. Update Now If you have modified the configuration of the HP Color LaserJet 4650 printer since installation, the driver can be automatically updated with the new configuration in environments that support bidirectional communication. Click the Update Now button to automatically reflect the new configuration in the driver. Note The Update Now feature is not supported in environments where shared Windows NT 4.0, Windows 2000, or Windows XP clients are connected to Windows NT 4.0, Windows 2000, or Windows XP hosts. ENWW Printer software 11 HP Driver Preconfiguration HP Driver Preconfiguration is a software architecture and set of tools that allows HP software to be customized and distributed in managed corporate printing environments. Using HP Driver Preconfiguration, information technology (IT) administrators can preconfigure the printing and device defaults for HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Preconfiguration Support Guide, which is available at http://www.hp.com/support/lj4650. Printer drivers Printer drivers allow you to gain access to the printer features and allow the computer to communicate with the printer (using a printer language). Check the installation notes and readme files on the printer CD-ROM for additional software and languages. www..com The following printer drivers are included with the printer. The most recent drivers are available at http://www.hp.com/support/lj4650. Depending on the configuration of Windowsbased computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers. Operating system1 Windows 98, Me Windows NT 4.0 Windows 2000 Windows XP Windows Server 2003 Macintosh OS 1 PCL 6 PCL 5c Web only Web only Web only Web only Web only PS PPD2 Not all printer features are available from all drivers or operating systems. See the online Help in your driver for available features. 2 PostScript Printer Description files. Note If your system did not automatically check the Internet for the latest drivers during software installation, download them from http://www.hp.com/support/lj4650. Once connected, select Downloads and Drivers to find the driver you wish to download. You can obtain Model Scripts for UNIX(R) and Linux by downloading them from the Internet or by requesting them from an HP-authorized service or support provider. See the support flyer that came in the printer box. OS/2 drivers are available from IBM and are packaged with OS/2. Note If the printer driver you want is not on the printer CD-ROM or is not listed here, check the installation notes and Readme files to see if the printer driver is supported. If it is not supported, contact the manufacturer or distributor of the program you are using and request a driver for the printer. 12 Chapter 1 Printer basics ENWW Additional drivers The following drivers are not included on the CD-ROM, but are available from the Internet or from HP Customer Care. Note www..com PCL 5c printer drivers for Windows 98, Me, NT 4.0, 2000, XP, and Server 2003. OS/2 PCL 5c/6 printer driver. OS/2 PS printer driver. UNIX model scripts. Linux drivers. HP OpenVMS drivers. The OS/2 drivers are available from IBM and are packaged with OS/2. They are not available for Traditional Chinese, Simplified Chinese, Korean, or Japanese. Select the right printer driver for your needs Select a printer driver based on the way that you use the printer. Certain printer features are available only in the PCL 6 drivers. See the printer driver Help for available features. Use the PCL 6 driver to take full advantage of printer features. For general office printing, the PCL 6 driver is recommended to provide optimum performance and print quality. Use the PCL 5c driver (available on the Web only) if backward compatibility with previous PCL printer drivers or older printers is necessary. Use the PS driver if you are printing primarily from PostScript-specific programs such as Adobe and Corel, for compatibility with PostScript Level 3 needs, or for PS font DIMM support. Note The printer automatically switches between PS and PCL printer languages. Printer driver Help Each printer driver has Help screens that can be activated by using either the Help button, the F1 button on the computer keyboard, or a question-mark symbol in the upper right corner in the printer driver (depending on the Windows operating system used). These Help screens give detailed information about the specific driver. Printer driver Help is separate from your program Help. Accessing the printer drivers Use one of the following methods to access the printer drivers from your computer: ENWW Printer software 13 Operating System To change settings for all immediate print jobs (until the application is closed) To change print job default settings (For example, turn on Print on Both Sides by default.) To change configuration settings (For example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing.) Click Start, click Settings, and then click Printers. Rightclick the printer icon, and choose Properties. Select the Configure tab. Windows 98, NT 4.0, and ME www..com From the File menu in the application, click Print. Select the printer, and then click Properties. (The steps may vary; this procedure is most common.) From the File menu in the application, click Print. Select the printer, and then click Properties or Preferences. (The steps may vary; this procedure is most common.) On the File menu, click Print. Change the settings that you want on the various pop-up menus. On the File menu, click Print. Change settings that you want on the various pop-up menus. Click Start, click Settings, and then click Printers. Rightclick the printer icon, and choose Properties (Windows 98 and ME) or Document Defaults (NT 4.0). Click Start, click Settings, and then click Printers or Printers and Faxes. Right-click the printer icon, and choose Printing Preferences. Windows 2000 and XP Click Start, click Settings, and then click Printers or Printers and Faxes. Right-click the printer icon, and choose Properties. Select the Device Settings tab. Click the desktop printer icon. From the Printing menu, click Change Setup. Delete the printer and reinstall. The driver will be auto-configured with the new options when it is reinstalled. (AppleTalk connections only) Note Configuration settings may not be available in Classic mode. Macintosh OS 9.1 On the File menu, click Print. As you change settings on the pop-up menu, click Save Settings. On the File menu, click Print. Change settings that you want on the various pop-up menus, and then on the main pop-up menu, click Save Custom Setting. These settings are saved as the Custom option. To use the new settings, you must select the Custom option every time you open a program and print. Macintosh OS X.1 14 Chapter 1 Printer basics ENWW Operating System To change settings for all immediate print jobs (until the application is closed) To change print job default settings (For example, turn on Print on Both Sides by default.) To change configuration settings (For example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing.) Open Print Center. (Select the hard drive, click Applications, click Utilities, then double-click Print Center.) Click on the print queue. On the Printers menu, click Show Info. Select the Installable Options menu. Note Configuration settings may not be available in Classic mode. Open Print Center. (Select the hard drive, click Applications, click Utilities, then double-click Print Center.) Click on the print queue. On the Printers menu, click Show Info. Select the Installable Options menu. Note Configuration settings may not be available in Classic mode. Macintosh OS X.2 On the File menu, click Print. Change settings that you want on the various pop-up menus. www..com On the File menu, click Print. Change settings that you want on the various pop-up menus, and then on the Presets pop-up menu, click Save as and enter a name for the preset. These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print. On the File menu, click Print. Change settings that you want on the various pop-up menus, and then on the Presets pop-up menu, click Save as and enter a name for the preset. These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print. Macintosh OS X.3 On the File menu, click Print. Change settings that you want on the various pop-up menus. Software for Macintosh computers The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP LaserJet Utility for use with Macintosh computers. The embedded Web server can be used by Macintosh computers if the printer is connected to a network. ENWW Printer software 15 PPDs PPDs, in combination with the Apple PostScript drivers, allow you to gain access to the printer features and allow the computer to communicate with the printer. An installation program for the PPDs, PDEs, and other software is provided on the CD-ROM. Use the appropriate PS driver that comes with the operating system. HP LaserJet Utility Use the HP LaserJet Utility to control features that are not available in the driver. The illustrated screens make selecting printer features easier than ever. Use the HP LaserJet Utility to do the following: www..com name the printer, assign it to a zone on the network, and download files and fonts. configure and set the printer for Internet protocol (IP) printing. Note The HP LaserJet Utility is not currently supported for OS X, but the utility is supported for the Classic environment. Installing the printing system software The following sections contain instructions for installing the printing system software. The printer comes with printing system software and printer drivers on a CD-ROM. The printing system software on the CD-ROM must be installed to take full advantage of the printer features. If you do not have access to a CD-ROM drive, you can download the printing system software from the Internet at http://www.hp.com/support/lj4650. Note Sample model scripts for UNIX(R) (HP-UX(R), Sun Solaris) and Linux networks are available for download at http://www.hp.com/support. You can download the latest software free of charge at http://www.hp.com/support/lj4650. Installing Windows printing system software for direct connections This section explains how to install the printing system software for Microsoft Windows 98, Windows Me, Windows NT 4.0, Windows 2000, and Windows XP. When installing the printing software in a direct-connect environment, always install the software before connecting the parallel or USB cable. If the parallel or USB cable was connected before the software installation, see Installing the software after the parallel or USB cable has been connected. Either a parallel or USB cable can be used for the direct connection. However, you cannot connect parallel and USB cables at the same time. Use an IEEE 1284-compatible cable or a standard 2-meter USB cable. Note NT 4.0 does not support USB cable connections. 16 Chapter 1 Printer basics ENWW To install the printing system software 1. Close all software programs that are open or running. 2. Insert the printer CD-ROM into the CD-ROM drive. If the welcome screen does not open, start it by using the following procedure: On the Start menu, click Run. Type the following: X:\setup (where X is the letter of the CD-ROM drive). Click OK. 3. When prompted, click Install Printer and follow the instructions on the computer screen. 4. Click Finish when the installation has completed. 5. You might need to restart the computer. www..com 6. Print a Test Page or a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the software. If this fails, check the installation notes and readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/support/lj4650 for help or more information. Installing Windows printing system software for networks The software on the printer CD-ROM supports network installation with a Microsoft network. For network installation on other operating systems, go to http://www.hp.com/support/lj4650. The HP Jetdirect print server that is included with the HP LaserJet 4650n, HP LaserJet 4650dn printer, or HP LaserJet 4650dtn printer has a 10/100 Base-TX network port. If you need an HP Jetdirect print server with another type of network port, see Supplies and accessories or go to http://www.hp.com/support/lj4650. The installer does not support printer installation or printer object creation on Novell servers. It supports only direct-mode network installations between Windows computers and a printer. To install your printer and create objects on a Novell server, use an HP utility (such as HP Web Jetadmin or HP Install Network Printer Wizard) or a Novell utility (such as NWadmin). To install the printing system software 1. If you are installing the software on Windows NT 4.0, Windows 2000, or Windows XP, make sure that you have administrator privileges. 2. Make sure that the HP Jetdirect print server is configured correctly for the network by printing a configuration page (see Printer information pages). On the second page, locate the printer IP address. You might need this address to complete network installation. 3. Close all software programs that are open or running. 4. Insert the printer CD-ROM into the CD-ROM drive. If the welcome screen does not open, start it by using the following procedure: On the Start menu, click Run. Type the following: X:\setup (where X is the letter of the CD-ROM drive). Click OK. 5. When prompted, click Install Printer and follow the instructions on the computer screen. ENWW Printer software 17 6. Click Finish when installation has completed. 7. You might need to restart the computer. 8. Print a Test Page or a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the software. If this fails, check the installation notes and readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/support/lj4650 for help or more information. To set up a Windows computer to use the network printer using Windows-sharing If the printer is directly connected to a computer using a parallel cable, you can share the printer on the network so that other network users can print to it. www..com See your Windows documentation to enable Windows-sharing. After the printer is shared, install the printer software on all computers that share the printer. Installing Macintosh printing system software for networks This section describes how to install Macintosh printing system software. The printing system software supports Apple Mac OS version 8.6 through 9.2.x, Apple Mac OS version 10.1, and later. The printing system software includes the following components: PostScript(R) Printer Description (PPD) files The PPDs, in combination with the Apple PostScript printer drivers, provide access to printer features. An installation program for the PPDs and other software is provided on the CD-ROM that came with the printer. Use the Apple LaserWriter 8 printer driver that comes with the computer. HP LaserJet Utility The HP LaserJet Utility provides access to features that are not available in the printer driver. Use the illustrated screens to select printer features and complete the following tasks with the printer: Note Name the printer. Assign the printer to a zone on the network. Assign an IP to the printer. Download files and fonts. Configure and set the printer for IP or AppleTalk printing. The HP LaserJet Utility is not currently supported for OS X, but the utility is supported for the Classic environment. 18 Chapter 1 Printer basics ENWW To install printer drivers from Mac OS 8.6 to 9.2 1. Connect the network cable between the HP Jetdirect print server and a network port. 2. Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop, and then double-click the Installer icon. This icon is located in the Installer/ www..com 6. Next to AppleTalk Printer Selection, click Change. 7. Select the printer, click Auto Setup, and then click Create. 8. On the Printing menu, click Set Default Printer. Note The icon on the desktop will appear to be generic. All the print panels will appear in the print dialog in an application. To install printer drivers from Mac OS 10.1 and later 1. Connect the network cable between the HP Jetdirect print server and a network port. 2. Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop, and then double-click the Installer icon. This icon is located in the Installer/ Note Macintosh computers cannot be connected directly to the printer using a parallel port. Installing Macintosh printing system software for direct connections (USB) Note Macintosh computers do not support parallel port connections. ENWW Printer software 19 This section explains how to install the printing system software for Mac OS 8.6 to 9.2.x and Mac OS X and later. The Apple LaserWriter driver must be installed to use the PPD files. Use the Apple LaserWriter 8 driver that came with your Macintosh computer. To install the printing system software 1. Connect a USB cable between the USB port on the printer and the USB port on the computer. Use a standard 2-meter USB cable. 2. Close all software programs that are open or running. 3. Insert the printer CD-ROM into the CD-ROM drive and run the installer. The CD-ROM menu runs automatically. If the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop, and then double-click the Installer icon. This icon is located in the Installer/ www..com For Mac OS X: From HD/Applications/Utilities/Print Center, start the Print Center. If the printer does not set up automatically, do the following: Click Add Printer. From within the printer list, select USB as the connection type. Select the printer and then click Add in the lower-left corner. 7. Print a Test Page or a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the software. If this fails, see the installation notes or readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/support/lj4650 for help or more information. Note The icon on the desktop will appear to be generic. All the print panels will appear in the print dialog in an application. Installing the software after the parallel or USB cable has been connected If you have already connected a parallel or USB cable to a Windows computer, the New Hardware Found dialog box appears when you turn on the computer. 20 Chapter 1 Printer basics ENWW To install the software for Windows 98 or Windows Me 1. In the New Hardware Found dialog box, click Search CD-ROM drive. 2. Click Next. 3. Follow the instructions on the computer screen. 4. Print a Test Page or a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the software. If this fails, check the installation notes and readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/support/lj4650 for help or more information. To install the software for Windows 2000 or Windows XP 1. In the New Hardware Found dialog box, click Search. www..com 2. On the Locate Driver Files screen, select the Specify a Location check box, clear all other check boxes, and then click Next. 3. Type the letter for the root directory. For example, X:\ (where "X:\" is the letter of the root directory on the CD-ROM drive). 4. Click Next. 5. Follow the instructions on the computer screen. 6. Click Finish when installation has completed. 7. Select a language and follow the instructions on the computer screen. 8. Print a Test Page or a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the software. If this fails, check the installation notes and readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/support/lj4650 for help or more information. Uninstalling the software This section explains how to uninstall the printing system software. To remove software from Windows operating systems Use the Uninstaller in the HP LaserJet 4650/Tools program group to select and remove any or all of the Windows HP printing system components. 1. Click Start and then click Programs. 2. Point to HP LaserJet 4650 and then click Tools. 3. Click Uninstaller. 4. Click Next. 5. Select the HP printing system components you want to uninstall. 6. Click OK. 7. Follow the instructions on the computer screen to complete the uninstallation. ENWW Printer software 21 To remove software from Macintosh operating systems Drag the HP LaserJet folder and PPDs to the trash can. Software for networks For a summary of available HP network installation and configuration software solutions, see the HP Jetdirect Print Server Administrator's Guide. You can find this guide on the CD-ROM included with the printer. HP Web Jetadmin HP Web Jetadmin allows you to manage HP Jetdirect connected printers within your intranet using a browser. HP Web Jetadmin is a browser-based management tool, and should be installed only on a single network administration server. It can be installed and run on Red Hat Linux; Suse Linux; Windows NT 4.0 Server and Workstation; Windows 2000 Professional, Server, and Advanced Server; and Windows XP Professional Service Pack 1 systems. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit HP Customer Care Online at http://www.hp.com/go/webjetadmin. When installed on a host server, HP Web Jetadmin can be accessed by any client through a supported web browser (such as Microsoft Internet Explorer 5.5 and 6.0 or Netscape Navigator 7.0). HP Web Jetadmin has the following features: Task-oriented user interface provides configurable views, saving network managers significant time. Customizable user profiles let network administrators include only the function viewed or used. Instant e-mail notification of hardware failure, low supplies, and other printer problems now route to different people. Remote installation and management from anywhere using only a standard Web browser. Advanced autodiscovery locates peripherals on the network, without manually entering each printer into a database. Simple integration into enterprise management packages. Quickly find peripherals based on parameters such as IP address, color capability, and model name. Easily organize peripherals into logical groups, with virtual office maps for easy navigation. Manages and configures multiple printers at once. www..com For the latest information about HP Web Jetadmin go to http://www.hp.com/go/webjetadmin. UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks. It is available for download from HP Customer Care Online at http://www.hp.com/support/net_printing. 22 Chapter 1 Printer basics ENWW Utilities The HP Color LaserJet 4650 series printer is equipped with several utilities, which make it easy to monitor and manage the printer on a network. Embedded Web server This printer is equipped with an embedded Web server, which allows access to information about printer and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on your computer. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer or Netscape Navigator. When a Web server is "embedded", that means it resides on a hardware device (such as a printer) or in firmware, rather than as software that is loaded on a network server. The advantage of an embedded Web server is that it provides an interface to the printer that anyone can access with a network-connected computer or a standard Web browser. There is no special software to install or configure. For more information about the HP embedded Web server, see the Embedded Web Server User Guide. You can find this guide on the CDROM included with the printer. Features The HP embedded Web server allows you to view printer and network card status and manage printing functions from your computer. With the HP embedded Web server, you can do the following: view printer status information determine the remaining life on all supplies and order new ones view and change tray configurations view and change the printer control panel menu configuration view and print internal pages receive notification of printer and supplies events add or customize links to other Web sites select the language in which to display the embedded Web server pages view and change network configuration www..com For a complete explanation of the features and functionality of the embedded Web server, see Using the embedded Web server. hp toolbox The HP toolbox is a software application that can be used for the following tasks: check the printer status view troubleshooting information view online documentation print internal printer pages ENWW Printer software 23 You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation before using the HP toolbox. Other components and utilities Several software applications are available for Windows and Macintosh OS users, as well as for network administrators. These programs are summarized below. Windows Software installer -- automates the printing system installation Online Web registration HP toolbox Macintosh OS PostScript Printer Description files (PPDs) -- for use with the Apple PostScript drivers that comes with the Mac OS HP LaserJet Utility (available from the Internet) -- a printer management utility for Mac OS users HP toolbox (for Mac OS X v10.2 and later) Network administrator HP Web Jetadmin -- a browser-based system management tool. See http://www.hp.com/go/ webjetadmin for the latest HP Web Jetadmin software HP Jetdirect Printer Installer for UNIX -- available for download from http://www.hp.com/ support/net_printing www..com 24 Chapter 1 Printer basics ENWW Print media specifications For optimum results, use conventional 75 g/m2 (20 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. To order supplies in the U.S., go to http://www.hp.com/go/ljsupplies. To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html. To order accessories, go to http://www.hp.com/go/accessories. For additional information about supported media weights and sizes, go to http://www.hp.com/support/ljpaperguide. www..com Supported media weights and sizes Tray 1 media sizes Tray 1 Standard size paper/ cardstock (letter/A4, legal, executive, JIS B5, A5) Minimum size paper/ cardstock Maximum size paper/ cardstock Standard size glossy paper (letter/A4, legal, executive, JIS B5, A5) Minimum size glossy paper Maximum size glossy paper Heavy Glossy paper Standard size transparencies (letter/ A4) Standard HP Tough Paper (letter/A4, legal, executive, JIS B5, A5) Minimum size HP Tough Paper Maximum size HP Tough Paper 76.2 by 127 mm (3 by 5 in) 216 by 356 mm (8.5 by 14 in) 76.2 by 127 mm (3 by 5 in) 216 by 356 mm (8.5 by 14 in) 216 by 356 mm (8.5 by 14 in) 76.2 by 127 mm (3 by 5 in) 216 by 356 mm (8.5 by 14 in) Dimensions Weight or thickness 60 to 200 g/m2 (16 to 53 lb bond) Capacity 100 sheets (75 g/m2; 20 lb bond) 164 to 200 g/m2 (43 to 53 lb bond) 164 to 200 g/m2 (43 to 53 lb bond) 75 to 105 g/m2 (20 to 28 lb bond) 75 to 200 g/m2 (20 to 32 lb bond) 75 to 200 g/m2 (20 to 32 lb bond) 106 to 120 g/m2 (28 to 32 lb bond) 0.13 to 0.13 mm thick (5 to 5 mils thick) 0.13 to 0.13 mm thick (5 to 5 mils thick) 0.13 to 0.13 mm thick (5 to 5 mils thick) 0.13 to 0.13 mm thick (5 to 5 mils thick) 100 sheets (75 g/m2; 20 lb bond) 100 sheets (75 g/m2; 20 lb bond) Maximum stack height: 10 mm (0.6 in) Maximum stack height: 10 mm (0.6 in) Maximum stack height: 10 mm (0.6 in) Maximum stack height: 10 mm (0.6 in) 60 sheets Maximum stack height: 10 mm (0.6 in) Maximum stack height: 10 mm (0.6 in) Maximum stack height: 10 mm (0.6 in) ENWW Print media specifications 25 Tray 1 media sizes (continued) Tray 1 Minimum size HP High Gloss Laser Paper Maximum size HP High Gloss Laser Paper Envelope (Com 10, Monarch, C5, DL, B5) Standard size label (letter/A4, legal, executive, JIS B5, A5) Minimum size label www..com Dimensions 216 by 279 mm (8.5 by 11 in) 279 by 432 mm (11 by 17 in) Weight or thickness 120 to 120 g/m2 (32 to 32 lb bond) 120 to 120 g/m2 (32 to 32 lb bond) 105 to 105 g/m2 (43 to 28 lb bond) 60 to 163 g/m2 (16 to 47 lb bond) Capacity 200 sheets 200 sheets 20 envelopes Maximum stack height: 10 mm (0.6 in) Maximum stack height: 10 mm (0.6 in) Maximum stack height: 10 mm (0.6 in) 76.2 by 127 mm (3 by 5 in) 216 by 356 mm (8.5 by 14 in) 60 to 163 g/m2 (16 to 47 lb bond) 60 to 163 g/m2 (16 to 47 lb bond) Maximum size label Tray 2 and optional Trays 3 and 4 media sizes1 Tray 2, optional Tray 3 and Tray 4 Standard size letter (letter/A4, legal, executive, JIS B5, A5) Minimum size paper Maximum size paper Standard size glossy paper (letter/A4, legal, executive, JIS B5, A5) Minimum size glossy paper Maximum size glossy paper Standard size label (letter/A4, legal, executive, JIS B5, A5) Minimum size label Maximum size label Transparencies (letter, A4) 182 by 210 mm (7.16 by 8.17 in) 216 by 356 mm (8.5 by 14 in) 182 by 210 mm (7.16 by 8.17 in) 216 by 356 mm (8.5 by 14 in) 148 by 210 mm (7.16 by 8.17 in) 216 by 356 mm (8.5 by 14 in) Dimensions Weight or thickness 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) 75 to 120 g/m2 (20 to 32 lb bond) 75 to 120 g/m2 (20 to 32 lb bond) 75 to 120 g/m2 (20 to 32 lb bond) 60 to 105 g/m2 (16 to 28 lb bond) 75 to 120 g/m2 (20 to 32 lb bond) 75 to 120 g/m2 (20 to 32 lb bond) 0.13 to 0.13 mm thick (5 to 5 mils thick) Capacity 500 sheets (75 g/m2; 20 lb bond) 500 sheets (75 g/m2; 20 lb bond) 500 sheets (75 g/m2; 20 lb bond) 200 sheets 200 sheets 200 sheets Maximum stack height: 50 mm (2 in) Maximum stack height: 50 mm (2 in) Maximum stack height: 50 mm (2 in) 100 sheets (0.13 mm thick; 5 mils thick) 26 Chapter 1 Printer basics ENWW Tray 2 and optional Trays 3 and 4 media sizes1 (continued) Tray 2, optional Tray 3 and Tray 4 Standard HP Tough Paper (letter/A4, legal, executive, JIS B5, A5) Minimum size HP Tough Paper 1 Dimensions Weight or thickness 0.13 to 0.13 mm thick (5 to 5 mils thick) Capacity Maximum stack height: 10 mm (0.6 in) Maximum stack height: 10 mm (0.6 in) 76.2 by 127 mm (3 by 5 in) 0.13 to 0.13 mm thick (5 to 5 mils thick) Trays 2, 3, and 4 use Custom size specifically for B5 ISO. Trays 2, 3, and 4 do not support the range of custom sizes available in Tray 1. Automatic duplex printing (two-sided printing) Automatic duplex printing Standard size media (A4/letter, legal, executive, JIS B5) Dimensions Weight or thickness 60 to 105 g/m2 (16 to 28 lb bond) Capacity 200 sheets www..com ENWW Print media specifications 27 www..com 28 Chapter 1 Printer basics ENWW Control panel This chapter contains information on the printer control panel, which provides control of printer functions and communicates information about the printer and print jobs. The following topics are covered: www..com Introduction Control panel buttons Interpreting control panel indicator lights Control panel menus Menu hierarchy Retrieve job menu Information menu Paper handling menu Configure device menu Diagnostics menu Changing printer control panel configuration settings Using the printer control panel in shared environments ENWW 29 Introduction The control panel provides control of printer functions and communicates information about the printer and print jobs. Its display provides graphic information about printer and supplies status, making it easy to identify and correct problems. www..com Control panel buttons and lights 1 2 3 4 5 6 7 8 9 10 11 MENU button STOP button READY light DATA light ATTENTION light HELP ( ) button BACK/EXIT ( ) button DOWN ARROW ( ) button SELECT ( ) button UP ARROW ( ) button Display The printer communicates via the display and the lights on the lower left side of the control panel. The Ready, Data, and Attention lights provide at-a-glance information about the state of the printer and alert you to printing problems. The display shows more complete status information as well as menus, help information, animations, and error messages. Display The printer's display gives you complete, timely information about the printer and print jobs. Graphics illustrate levels of supplies, the locations of paper jams, and job status. Menus give access to printer functions and detailed information. 30 Chapter 2 Control panel ENWW The top-level screen on the display has three areas: Printer display 1 2 3 www..com Message area Message area Prompt area Printer display 1 2 3 Message area Supplies gauge Print cartridge colors are indicated from left to right: black, magenta, yellow, and cyan The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. The supplies gauge shows the consumption levels of print cartridges (black, magenta, yellow, cyan). A ? appears instead of the consumption level when the level is not known. This can occur in the following circumstances: missing cartridges incorrectly placed cartridges cartridges with an error some non-HP cartridges The supplies gauge appears whenever the printer shows the Ready state with no warnings. It will also appear when the printer shows a warning or error message concerning a print cartridge or multiple supplies. Accessing the control panel from a computer You can also access the printer control panel from a computer by using the Settings page of the embedded Web server. The computer shows the same information that the control panel shows. From your computer, you can also perform control panel functions such as checking supplies status, viewing messages, or changing tray configuration. For more information, see Using the embedded Web server. ENWW Introduction 31 Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display. Button name SELECT UP ARROW DOWN ARROW www..com Function Makes selections and resumes printing after recovery errors. Navigates menus and text, and increases or decreases the values of numerical items in the display. Navigates backward in nested menus, or quits menus or help. Accesses and exits the menus. Pauses the current job and provides options to resume printing or to cancel the current job. Provides animated graphics and detailed information on printer messages or menus. BACK/EXIT ARROW MENU STOP HELP 32 Chapter 2 Control panel ENWW Interpreting control panel indicator lights Control panel indicator lights www..com 1 2 3 READY DATA ATTENTION Indicator READY (green) DATA (green) On Printer is online (able to accept and process data). Processed data is present in the printer, but more data is needed to complete the job. A critical error has occurred. Printer requires attention. Off Printer is offline or is turned off. Printer is not processing or receiving data. Flashing Printer is attempting to stop printing and go offline. Printer is processing and receiving data. ATTENTION (amber) No conditions exist that require attention. An error has occurred. Printer requires attention. ENWW Interpreting control panel indicator lights 33 Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer, and will override the printer control panel settings. See the help files associated with the software, or for more information on accessing the printer driver, see Printer software. You can also control the printer by changing settings in the printer's control panel. Use the control panel to access printer features not supported by the printer driver or software application. Use the control panel to configure trays for paper size and type. Getting started basics www..com Enter the menus and activate any selection by pressing the MENU button. ) to navigate through the menus. In addition to menu Use the Up or Down arrows ( navigation, the Up and Down arrows can increase and decrease numerical value selections. Hold down the Up or Down arrows to scroll faster. The Back button ( ) allows you to move back in menu selections as well as select numerical values when configuring the printer. Exit all menus by pressing MENU. If no key is pressed for 60 seconds, the printer will return to the Ready state. A lock symbol next to a menu item means a PIN number is needed to use that item. Typically, this number is obtained from your network administrator. 34 Chapter 2 Control panel ENWW Menu hierarchy The following tables list the menu hierarchies of each menu. To enter the menus Press MENU to enter MENUS. Press Press or to navigate the listings. to select the appropriate option. MENUS www..com RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu See Retrieve job menu for more information. RETRIEVE JOB PRINT STORED JOB LIST A list of stored jobs appears NO STORED JOBS Information menu See Information menu for more information. ENWW Menu hierarchy 35 INFORMATION PRINT MENU MAP PRINT CONFIGURATION PRINT SUPPLIES STATUS PAGE SUPPLIES STATUS PRINT USAGE PAGE PRINT DEMO PRINT RGB SAMPLES PRINT CMYK SAMPLES PRINT FILE DIRECTORY PRINT PCL FONT LIST PRINT PS FONT LIST www..com Paper handling menu See Paper handling menu for more information. PAPER HANDLING TRAY 1 SIZE TRAY 1 TYPE Tray Configure device menu See Configure device menu and Changing printer control panel configuration settings for more information. CONFIGURE DEVICE PRINTING COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX DUPLEX BINDING OVERRIDE A4/LETTER MANUAL FEED COURIER FONT WIDE A4 PRINT PS ERRORS PCL 36 Chapter 2 Control panel ENWW PRINT QUALITY ADJUST COLOR SET REGISTRATION PRINT MODES OPTIMIZE QUICK CALIBRATE NOW FULL CALIBRATE NOW COLOR RET SYSTEM SETUP JOB STORAGE LIMIT JOB HELD TIMEOUT SHOW ADDRESS COLOR/BLACK MIX www..com TRAY BEHAVIOR POWERSAVE TIME PERSONALITY CLEARABLE WARNINGS AUTO CONTINUE SUPPLIES LOW COLOR SUPPLY OUT JAM RECOVERY RAM DISK LANGUAGE I/O I/O TIMEOUT PARALLEL INPUT EIO X JETDIRECT (Where X=1, 2, or 3.) RESETS RESTORE FACTORY SETTINGS POWERSAVE RESET SUPPLIES Diagnostics menu See Diagnostics menu for more information. ENWW Menu hierarchy 37 DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS PAPER PATH TEST MANUAL SENSOR TEST COMPONENT TEST PRINT/STOP TEST www..com 38 Chapter 2 Control panel ENWW Retrieve job menu The retrieve job menu allows you to view listings of all stored jobs. Menu item PRINT STORED JOB LIST A list of stored jobs for each user appears. Description Prints a page that lists all jobs stored on the printer. Each person who has jobs stored on the printer is listed. The number in parentheses indicates how many jobs that person has stored. If there are no stored jobs, this message appears in place of the list. www..com NO STORED JOBS ENWW Retrieve job menu 39 Information menu Use the information menu to access and print specific printer information. Menu item PRINT MENU MAP Description Prints the control panel menu map, which shows the layout and current settings of the control panel menu items. See Printer information pages. Prints the printer configuration page. Prints the estimated remaining life for the supplies; reports statistics on total number of pages and jobs processed, print cartridge manufacture date, serial number, page counts, and maintenance information. Displays the supplies status in a scrollable list. Prints a count of all media sizes that have passed through the printer; lists whether they were simplex, duplex, monochrome, or color; and reports the page count. Prints a demonstration page. Prints color samples for different RGB values. The samples act as a guide for color matching on the HP Color LaserJet 4650. Prints color samples for different CMYK values. The samples act as a guide for color matching on the HP Color LaserJet 4650. Prints the name and directory of files stored in the printer on an optional hard disk. Prints the available PCL fonts. Prints the available PS (emulated PostScript) fonts. PRINT CONFIGURATION PRINT SUPPLIES STATUS PAGE www..com SUPPLIES STATUS PRINT USAGE PAGE PRINT DEMO PRINT RGB SAMPLES PRINT CMYK SAMPLES PRINT FILE DIRECTORY PRINT PCL FONT LIST PRINT PS FONT LIST 40 Chapter 2 Control panel ENWW Paper handling menu The paper handling menu allows you to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. Note If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to first mode or cassette mode. On HP Color LaserJet 4650 series printers, setting Tray 1 size and type to ANY SIZE is equivalent to first mode. Setting size or type for Tray 1 to a setting other than ANY SIZE is equivalent to cassette mode. Menu item TRAY 1 SIZE www..com Value A list of available sizes appears. Description Allows you to configure the media size for Tray 1. The default is ANY SIZE. See Supported media weights and sizes for a complete list of available sizes. TRAY 1 TYPE A list of available types appears. Allows you to configure the media type for Tray 1. The default is ANY TYPE. See Supported media weights and sizes for a complete list of available types. A list of available sizes appears. Allows you to configure the media size for Tray 2, Tray 3, or Tray 4. The default setting is the size detected by the guides in the tray. To use a custom size, move the switch in the tray to custom. See Supported media weights and sizes for a complete list of available sizes. Tray Tray A list of available types appears. Allows you to configure the media type for Tray 2, Tray 3, or Tray 4. The default is PLAIN. See Supported media weights and sizes for a complete list of available types. ENWW Paper handling menu 41 Configure device menu The configure device menu allows you to change the printer's default printing settings, adjust the print quality, change the system's configuration and I/O options, and reset the printer's default settings. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this menu. This menu can also be used to set default media size and type. www..com Menu item COPIES Values 1-32000 Description Allows you to set the default number of copies. The default number is 1. Allows you to set the default media size. Allows you to set the default size for any job without dimensions. Allows you to enable or disable the duplex function on models with duplexing capability. The default is OFF. This item appears only if the printer has a duplex unit and if DUPLEX is set to ON. It allows you to choose the edge of the paper to use for binding duplex jobs. Allows you to set the printer to print an A4 job on letter-size paper when no A4 paper is loaded. The default is NO. Allows you to manually feed media. The default is OFF. Allows you to select a version of the Courier font. The default is REGULAR. Allows you to change the printable area of A4 paper so that eighty 10-pitch characters may be printed on a single line. The default is NO. DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE A list of available sizes appears. UNIT OF MEASURE X DIMENSION Y DIMENSION DUPLEX OFF ON DUPLEX BINDING LONG EDGE SHORT EDGE OVERRIDE A4/LETTER NO YES MANUAL FEED OFF ON COURIER FONT REGULAR DARK WIDE A4 NO YES 42 Chapter 2 Control panel ENWW Menu item PRINT PS ERRORS Values OFF ON Description Allows you to select to print PS error pages. The default is OFF. Allows you to select to print PDF error pages. The default is OFF. Allows you to configure settings for the printer control language. PRINT PDF ERRORS OFF ON PCL FORM LENGTH ORIENTATION FONT SOURCE FONT NUMBER FONT PITCH www..com SYMBOL SET APPEND CR TO LF SUPPRESS BLANK PAGES Print quality menu This menu allows you to adjust all aspects of print quality, including calibration, registration, and color halftone settings. Menu item ADJUST COLOR Values HIGHLIGHTS MIDTONES SHADOWS RESTORE DEFAULT VALUES Description Allows you to modify the half tone settings for each color. The default for each color is 0. SET REGISTRATION PRINT TEST PAGE Source ADJUST TRAY 1 ADJUST TRAY 2 ADJUST TRAY 3 ADJUST TRAY 4 Allows simplex and duplex image alignment. The default for the Source is TRAY 2. The default for the sub-items ADJUST TRAY 1, ADJUST TRAY 2, ADJUST TRAY 3, and ADJUST TRAY 4 is 0. PRINT MODES A list of available modes appears. REDUCE BACKGROUND TRANSFER RESTORE OPTIMIZE Allows you to associate each media type with a specific print mode. Allows you to optimize certain parameters for all jobs rather than optimizing by media type. The default for each item is OFF. OPTIMIZE ENWW Configure device menu 43 Menu item QUICK CALIBRATE NOW Values Description Performs partial printer calibrations. For more information, see Calibrating the printer. FULL CALIBRATE NOW Performs all printer calibrations. For more information, see Calibrating the printer. COLOR RET OFF ON www..com The COLOR RET menu item allows the user to either turn on or turn off a color printer's REt (Resolution Enhancement Technology) setting. The default is ON. System setup menu The system setup menu allows you to make changes to general printer configuration default settings such as PowerSave Time, printer personality (language), and jam recovery. See Changing printer control panel configuration settings for more information. Menu item JOB STORAGE LIMIT Values 1-100 Description Sets the limit for the maximum number of jobs stored on the hard disk at the printer. The default is 32. Sets the period of time that the system keeps files in job storage before deleting them from the queue. The default is OFF. JOB HELD TIMEOUT OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK SHOW ADDRESS AUTO OFF This item determines whether the printer's IP address is shown on the display with the Ready message. If more than one EIO card is installed, the IP address of the card in the first slot is shown. The default is OFF. 44 Chapter 2 Control panel ENWW Menu item COLOR/BLACK MIX Values AUTO MOSTLY COLOR PAGES MOSTLY BLACK PAGES Description This menu item establishes how the printer switches from color to monochrome (black and white) mode for maximum performance and print cartridge life. AUTO will reset the printer to the factory default setting. The default is AUTO. Select MOSTLY COLOR PAGES if nearly all of your print jobs are color with high page coverage. Select MOSTLY BLACK PAGES if you print mostly monochrome print jobs, or a combination of color and monochrome print jobs. www..com TRAY BEHAVIOR USE REQUESTED TRAY MANUALLY FEED PROMPT PS DEFER MEDIA Allows you to specify settings for the tray selection behavior. (This setting allows you to configure the trays to behave like trays in some previous HP printers and to configure twosided printing behavior for pre-printed paper.) The default for USE REQUESTED TRAY is EXCLUSIVELY. The default for MANUALLY FEED PROMPT is ALWAYS. PS DEFER MEDIA affects how paper is handled when printing from an Adobe PS print driver. ENABLED uses HP's paper handling. Disabled uses the Adobe PS paper handling. The default is ENABLED. See Changing printer control panel configuration settings for more information. POWERSAVE TIME 1 MINUTE 15 MINUTES 30 MINUTES 60 MINUTES 90 MINUTES 2 HOURS 4 HOURS Reduces power consumption when the printer has been inactive for the period of time specified by this item. The default is 30 MINUTES. PERSONALITY AUTO PDF PCL PS MIME Sets the default personality to automatic switching, PCL, PDF, or PostScript emulation. The default is AUTO. ENWW Configure device menu 45 Menu item CLEARABLE WARNINGS Values ON JOB Description Sets whether a warning is cleared on the control panel or when another job is sent. The default is JOB. Determines printer behavior when the system generates an Auto Continuable error. The default is ON. Sets low supplies reporting options. The default is CONTINUE. Sets the COLOR SUPPLY OUT printer behavior. When a color supply is empty and the printer is set to AUTOCONTINUE BLACK, the printer will continue printing using black toner only. Sets whether the printer will attempt to reprint pages after a jam. The default is AUTO. Allows you to specify how the RAM disk is configured. When set to AUTO, the printer determines the optimal RAM disk size based on the amount of available memory. The default is AUTO. This message displays in models that have a hard disk installed. AUTO CONTINUE OFF ON SUPPLIES LOW STOP CONTINUE COLOR SUPPLY OUT AUTOCONTINUE BLACK STOP www..com JAM RECOVERY AUTO OFF ON RAM DISK AUTO OFF LANGUAGE A listing of Sets the default language. available languages appears. I/O menu This menu allows you to configure the printer's I/O options. See Network configuration. Menu item I/O TIMEOUT Values 15 SECONDS Range:5 - 300 Then press Description Allows you to select the I/O timeout in seconds. 46 Chapter 2 Control panel ENWW Menu item PARALLEL INPUT Values HIGH SPEED ADVANCED FUNCTIONS Description Allows you to select the speed at which the parallel port communicates with the host and to enable or disable the bidirectional parallel communication. The default for HIGH SPEED is YES. The default for ADVANCED FUNCTIONS is ON. EIO X (Where X=1, 2, or 3.) www..com The values may vary. Some Allows you to configure EIO examples of possible values are: devices installed in slot 1, 2, or 3. NOVELL DLC/LLC IPX/SPX TCP/IP APPLETALK Resets menu The resets menu allows you to reset factory settings, disable and enable PowerSave, and update the printer after new supplies are installed. Menu item RESTORE FACTORY SETTINGS Values None. Description Allows you to clear the page buffer, remove all perishable personality data, reset the printing environment, and return all default settings to factory defaults. Allows you to enable and disable PowerSave. The default is ON. Allows you to inform the printer that a new transfer kit or new fuser kit has been installed. POWERSAVE OFF ON RESET SUPPLIES NEW TRANSFER KIT NEW FUSER KIT ENWW Configure device menu 47 Diagnostics menu The diagnostics menu allows you to run tests that can help you identify and solve problems with the printer. Menu item PRINT EVENT LOG Description This item will print an event log that will display the last 50 entries in the printer's event log, starting with the most recent. This item displays the last 50 events on the control panel display, starting with the most recent. This item allows you to remove a print cartridge to help determine which cartridge is the source of the problem. This item performs a test on each of the printer's sensors to determine if they are working correctly and displays the status of each sensor. This item is useful for testing the paper handling features of the printer, such as the configuration of the trays. This item performs a test to determine whether the paper path sensors are operating correctly. This item will activate individual parts independently to isolate noise, leaking, and other hardware issues. This item isolates print quality faults more accurately by stopping the printer in mid-print cycle. Stopping the printer in mid-print cycle allows you to see where the image begins to degrade. Stopping the printer in mid-print cycle will cause a jam that may need to be manually removed. A service representative should perform this test. SHOW EVENT LOG www..com DISABLE CARTRIDGE CHECK Paper Path SENSOR TEST PAPER PATH TEST MANUAL SENSOR TEST COMPONENT TEST PRINT/STOP TEST 48 Chapter 2 Control panel ENWW Menu item COLOR BAND TEST (HP Color LaserJet 4650 models) Description Use this item to print a color band test page that is used to identify arcing in the highvoltage power supply. www..com ENWW Diagnostics menu 49 Changing printer control panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, PowerSave time, printer personality (language), and jam recovery. The printer control panel can also be accessed from a computer by using the Settings page of the embedded Web server. The computer shows the same information that the control panel shows. For more information, see Using the embedded Web server. CAUTION Configuration settings seldom need to be changed. Hewlett-Packard recommends that only the system administrator change configuration settings. www..com Job storage limit This option sets the limit for the maximum number of jobs stored on the hard disk at the printer. The maximum number allowed is 100, and the default value is 32. To set the job storage limit 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to select JOB STORAGE LIMIT. or to change the value. to set the value. 9. Press MENU. Job held timeout This option sets the period of time that the system keeps files in job storage before deleting them from the queue. The default setting for this option is OFF; the other available settings are 1 HOUR, 4 HOURS, 1 DAY, and 1 WEEK. 50 Chapter 2 Control panel ENWW To set the job held timeout 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press www..com to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight JOB HELD TIMEOUT. to select JOB HELD TIMEOUT. or to select the appropriate time period. to set the time period. 10. Press MENU. Show address This item determines whether the printer's IP address is shown on the display with the Ready message. If more than one EIO card is installed, the IP address of the card installed in the first slot appears. To show the IP address 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight SHOW ADDRESS. to select SHOW ADDRESS. or to select the desired option. to select the option. 10. Press MENU. Color/black mix This item allows you to configure printer settings to optimize printer and cartridge performance for the printing environment. If the printer is primarily used for black printing (over two-thirds of the pages are black only), change the printer settings to MOSTLY BLACK PAGES. If the printer is primarily used for color printing, change the printer settings to MOSTLY COLOR PAGES. If the printer is used for a mix of black-only and color print jobs, it is recommended that you use the printer default of AUTO. To determine the percentage of color pages, print a configuration page. See Printer information pages to learn how to print a configuration page. The configuration page shows the total number of pages printed and the number of color pages printed. To determine the percentage of color pages printed, divide the color page count by the total page count. ENWW Changing printer control panel configuration settings 51 To set the color/black mix 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press www..com to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight COLOR/BLACK MIX. to select COLOR/BLACK MIX. or to select the desired option. to select the option. 10. Press MENU. Tray behavior options Tray behavior allows three user-defined options: USE REQUESTED TRAY. Selecting EXCLUSIVELY ensures that the printer will not automatically select another tray when you indicate that a specific tray should be used. Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty or does not match the settings specified for the print job. EXCLUSIVELY is the default setting. Manually Feed. If you select ALWAYS (the default value), the system always displays a prompt before pulling from Tray 1 (multipurpose tray). If you select UNLESS LOADED, the system will only display the prompt if Tray 1 (multipurpose tray) is empty. PS DEFER MEDIA. This setting affects how non-HP PostScript drivers will behave with the device. There is no need to change this setting if using the drivers supplied by HP. If set to ENABLED, non-HP PostScript drivers will use the HP tray selection method as the HP drivers do. If set to Disabled, some non-HP PostScript drivers will use the PostScript tray selection method instead of the HP method. To set the printer to use requested tray 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight TRAY BEHAVIOR. to select TRAY BEHAVIOR. to select USE REQUESTED TRAY. or to select EXCLUSIVELY or FIRST. to set the behavior. 11. Press MENU. 52 Chapter 2 Control panel ENWW To set manually feed prompt 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press www..com to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight TRAY BEHAVIOR. to select TRAY BEHAVIOR. to highlight MANUALLY FEED PROMPT. to select MANUALLY FEED PROMPT. or to select ALWAYS or UNLESS LOADED. to set the behavior. 10. Press 11. Press 12. Press MENU. To set the printer default for PS Defer Media 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 10. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight TRAY BEHAVIOR. to select TRAY BEHAVIOR. to select PS DEFER MEDIA. to set the behavior. 9. Press or select ENABLED or Disabled. 11. Press MENU. PowerSave Time The adjustable PowerSave Time feature reduces power consumption when the printer has been inactive for an extended period. You can set the length of time before the printer goes into PowerSave mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, 60 MINUTES, 90 MINUTES, 2 HOURS, or to 4 HOURS. The default setting is 30 MINUTES. Note The printer display dims when the printer is in PowerSave mode. PowerSave mode does not affect printer warm-up time. ENWW Changing printer control panel configuration settings 53 To set PowerSave Time 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press www..com to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight POWERSAVE TIME. to select POWERSAVE TIME. or to select the appropriate time period. to set the time period. 10. Press MENU. To disable/enable PowerSave 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight RESETS. to select RESETS. to highlight POWERSAVE. to select POWERSAVE. or to select ON or OFF. to set the selection. 10. Press MENU. Personality This printer features automatic personality (printer language) switching. AUTO is the default value. AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job. PDF configures the printer to print PDF files. PCL configures the printer to use Printer Control Language. PS configures the printer to use PostScript emulation. MIME configures the printer for use with hand-held devices such as cellular phones and personal digital assistants (PDAs). 54 Chapter 2 Control panel ENWW To set the personality 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press www..com to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight PERSONALITY. to select PERSONALITY. or to select the appropriate personality (AUTO, PCL, PDF, PS, MIME). to set the personality. 10. Press MENU. Clearable warnings You can determine the display time of control panel clearable warnings with this option by selecting ON or JOB. The default value is JOB. ON displays clearable warnings until you press . JOB displays clearable warnings until the end of the job in which it was generated. To set the clearable warnings 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight CLEARABLE WARNINGS. to select CLEARABLE WARNINGS. or to select the appropriate setting. to set the selection. 10. Press MENU. Auto continue You can determine printer behavior when the system generates an Auto Continuable error. ON is the default setting. ON displays an error message for ten seconds before automatically continuing to print. OFF pauses printing any time the printer displays an error message and until you press . ENWW Changing printer control panel configuration settings 55 To set the auto continue 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press www..com to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight AUTO CONTINUE. to select AUTO CONTINUE. or to select the appropriate setting. to set the selection. 10. Press MENU. Supplies low The printer allows two options for reporting that supplies are low; CONTINUE is the default value. CONTINUE allows the printer to continue printing while displaying a warning until the supply is replaced. STOP causes the printer to pause printing until you replace the used supply or press , which allows the printer to print while continuing to display the warning. To set supplies low reporting 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight SUPPLIES LOW. to select SUPPLIES LOW. or to select the appropriate setting. to set the selection. 10. Press MENU. Color supply out There are two options for this menu item. AUTOCONTINUE BLACK allows the printer to continue printing using black toner only when a color supply is empty. A warning message displays on the control panel when the printer is in this mode. Printing in this mode is allowed only for a specific number of pages. After that, the printer will pause printing until you replace the empty color supply. STOP causes the printer to stop printing until the empty color supply is replaced. 56 Chapter 2 Control panel ENWW To set color supply out response 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press www..com to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight COLOR SUPPLY OUT. to select COLOR SUPPLY OUT. or to select the appropriate setting. to set the selection. 10. Press MENU. Jam recovery This option allows you to configure the printer response to paper jams, including how it handles the pages involved. AUTO is the default value. AUTO -- the printer automatically turns jam recovery on when sufficient memory is available. ON-- the printer reprints any page involved in a paper jam. Additional memory is allocated to store the last few pages printed, and this may cause overall printer performance to suffer. OFF -- the printer will not reprint any page that was involved in a paper jam. Since no memory is used to store the most recent pages, performance may be optimal. To set jam recovery response 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight JAM RECOVERY. to select JAM RECOVERY. or to select the appropriate setting. to set the selection. 10. Press MENU. ENWW Changing printer control panel configuration settings 57 Language On some products, the option to set the default language appears when the printer is first initialized. Use the or arrow to scroll through the available options. When the desired language is highlighted, press the to set the default language. You may also change the language at any time by following these steps: To select language 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press www..com to highlightCONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight LANGUAGE. to select LANGUAGE. or to select the appropriate language. to set the selection. 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press MENU. To select language if the display is in a language you do not understand 1. Turn the printer power off. 2. Hold down the 3. Press 4. Press 5. Press again. or to scroll through the available languages. to save the desired language as the new default. key while turning the printer power on until all three lights stay on. 58 Chapter 2 Control panel ENWW Using the printer control panel in shared environments Because your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: Consult your system administrator before making changes to control panel settings. Changing control panel settings could affect other print jobs. Coordinate with other users before changing the default printer font or downloading soft fonts. Coordinating these operations conserves memory and avoids unexpected printer output. Be aware that switching printer personalities, such as Emulated PostScript or PCL, affects the printed output of other users. Note www..com Your network operating system may automatically protect each user's print job from the effects of other print jobs. Consult your system administrator for more information. ENWW Using the printer control panel in shared environments 59 www..com 60 Chapter 2 Control panel ENWW I/O Configuration This chapter describes how to configure certain network parameters on the printer. The following topics are covered: www..com Network configuration Parallel configuration USB configuration Auxiliary connection configuration Enhanced I/O (EIO) configuration Wireless printing ENWW 61 Network configuration You might need to configure certain network parameters on the printer. You can configure these parameters from the printer control panel, the embedded Web server, or for most networks, from the HP Web Jetadmin software (or the HP LaserJet Utility for Macintosh). Note For more information about using the embedded Web server, see Using the embedded Web server. For more information about using the HP Toolbox, see Using the hp toolbox. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Print Server Administrator's Guide. The guide comes with printers in which an HP Jetdirect print server is installed. This section contains the following instructions for configuring network parameters from the printer control panel: www..com configuring TCP/IP parameters disabling unused network protocols configuring Novell NetWare frame type parameters Configuring Novell NetWare frame type parameters The HP Jetdirect print server automatically selects a NetWare frame type. Select a frame type manually only when the print server selects an incorrect frame type. To identify the frame type chosen by the HP Jetdirect print server, print a configuration page from the printer control panel. See Printer information pages. To configure the Novell NetWare parameters from the printer control panel 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press 11. Press 12. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight IPX/SPX. to select IPX/SPX. to highlight FRAME TYPE. to highlight the desired frame type. to select the frame type. 13. Press the MENU button to return to the Ready state. 62 Chapter 3 I/O Configuration ENWW Configuring TCP/IP parameters You can use the printer control panel to configure the following TCP/IP parameters: usage of the BOOTP file for configuration parameters (the default is to use the BOOTP file) IP address (4 bytes) subnet mask (4 bytes) default gateway (4 bytes) idle TCP/IP connection timeout (in seconds) To automatically configure TCP/IP parameters from the printer control panel www..com 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press 11. Press 12. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight TCP/IP. to select TCP/IP. to select CONFIG METHOD. to highlight AUTO IP. to select AUTO IP. 13. Press the MENU button to return to the Ready state. To manually configure TCP/IP parameters from the printer control panel Use manual configuration to set an IP address, subnet mask, and local and default gateway. Setting an IP address 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to select EIO X. to highlight TCP/IP. to select TCP/IP. to highlight MANUAL SETTINGS. ENWW Network configuration 63 10. Press 11. Press 12. Press 13. Press Note to select MANUAL SETTINGS. to highlight MANUAL. to highlight IP Address:. to select IP Address:. The first of three sets of numbers is highlighted. If a number is not highlighted, a highlighted empty underscore appears. 14. Press 15. Press or to increase or decrease the number for configuring the IP address. to move to the next set of numbers. 16. Repeat steps 15 and 16 until the correct IP address is entered. 17. Press the MENU button to return to the Ready state. www..com Setting the subnet mask 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press 11. Press 12. Press 13. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight TCP/IP. to select TCP/IP. to highlight MANUAL SETTINGS. to select MANUAL SETTINGS. to highlight SUBNET MASK. to select SUBNET MASK. Note The first of three sets of numbers is highlighted. 14. Press 15. Press or to increase or decrease the number for configuring the subnet mask. to move to the next set of numbers. 16. Repeat steps 14 and 15 until the correct subnet mask is entered. 17. Press the MENU button to return to the Ready state. 64 Chapter 3 I/O Configuration ENWW Setting the syslog server 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press www..com to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight TCP/IP. to highlight MANUAL SETTINGS. to select MANUAL SETTINGS. to highlight SYSLOG SERVER. to select SYSLOG SERVER. 10. Press 11. Press 12. Press Note The first set of the four sets of numbers shows the default settings. Each set of numbers represents one byte of information and has a range from 0 to 255. 13. Press the or arrow to increase or decrease the number for the first byte of the default gateway. 14. Press to move to the next set of numbers. (Press numbers.) 16. Press to save the syslog server. to move to the previous set of 15. Repeat steps 13 and 14 until the correct subnet mask is entered. 17. Press the MENU button to return to the Ready state. Setting the local and default gateway 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press 11. Press 12. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight TCP/IP. to select TCP/IP. to highlight MANUAL SETTINGS. to select MANUAL SETTINGS. to highlight LOCAL GATEWAY or DEFAULT GATEWAY. ENWW Network configuration 65 13. Press Note to select LOCAL GATEWAY or DEFAULT GATEWAY. The first set of the three sets of numbers shows the default settings. If there is not a number highlighted, a highlighted empty underscore appears. 14. Press or to increase or decrease the number for configuring LOCAL or DEFAULT GATEWAY. 15. Press to move to the next set of numbers. 16. Repeat steps 15 and 16 until the correct subnet mask is entered. 17. Press the MENU button to return to the Ready state. Disabling network protocols (optional) www..com By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: decreases printer-generated network traffic prevents unauthorized users from printing to the printer provides only pertinent information on the configuration page allows the printer control panel to display protocol-specific error and warning messages Note TCP/IP configuration cannot be disabled on the HP Color LaserJet 5550 series printer. To disable IPX/SPX Note Do not disable this protocol if Windows 95/98, Windows NT, ME, 2000, and XP users will be printing to the printer. 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press 11. Press 12. Press 13. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight IPX/SPX. to select IPX/SPX. to highlight ENABLE. to select ENABLE to highlight ON or OFF. to select ON or OFF. 14. Press the MENU button to return to the Ready state. To disable DLC/LLC 1. Press MENU to enter the MENUS. 66 Chapter 3 I/O Configuration ENWW 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press 11. Press 12. Press www..com to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight DLC/LLC. to select DLC/LLC. to highlight ENABLE. to select ENABLE. to highlight ON or OFF. to select ON or OFF. 13. Press 14. Press the MENU button to return to the Ready state. Setting the idle timeout 1. Press 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press 11. Press 12. Press to enter the MENUS. to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight TCP/IP. to highlight MANUAL SETTINGS. to select MANUAL SETTINGS. to highlight IDLE TIMEOUT. to select IDLE TIMEOUT. or arrow to to increase or decrease the number of seconds for the idle 13. Press the timeout. 14. Press to save the idle timeout. 15. Press the MENU button to return to the Ready state. ENWW Network configuration 67 Setting the link speed By factory default, the link speed is set to AUTO. Use the following procedure to set a specific speed: 1. Press 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press www..com to enter the MENUS. to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight LINK SPEED. to select LINK SPEED. to highlight the desired link speed. to select the desired link speed. 8. Press 9. Press 10. Press 11. Press 12. Press the MENU button to return to the Ready state. 68 Chapter 3 I/O Configuration ENWW Parallel configuration The HP Color LaserJet 4650 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284-C compliant) with a c-connector plugged into the printer's parallel port. The cable can be a maximum of 10 meters (30 feet) long. When used to describe a parallel interface, the term bidirectional indicates that the printer is able to both receive data from the computer and send data to the computer through the parallel port. www..com Parallel port connection 1 2 c-connector parallel port Note To use the enhanced capabilities of the bidirectional parallel interface such as bidirectional communication between the computer and printer, faster transfer of data, and automatic configuration of printer drivers, ensure that the most recent printer driver is installed. For more information, see Printer drivers. Factory settings support automatic switching between the parallel port and one or more network connections on the printer. If you are experiencing problems, see Network configuration. Note ENWW Parallel configuration 69 USB configuration This printer supports a USB 1.1 connection. The port is located on the back of the printer, as shown in the figure below. You must use an A-to-B type USB cable. Note USB support is not available for computers running Windows 95 or Windows NT 4.0. www..com USB connection 1 2 USB connector USB port 70 Chapter 3 I/O Configuration ENWW Auxiliary connection configuration This printer supports an auxiliary connection for paper handling input devices. The port is located on the back of the printer, as shown in the figure below. www..com Auxiliary connection 1 Auxiliary connection port ENWW Auxiliary connection configuration 71 Enhanced I/O (EIO) configuration This printer comes equipped with three enhanced input/output (EIO) slots. The three EIO slots hold compatible external devices such as the HP Jetdirect print server network cards or other devices. Plugging EIO network cards into the slots increases the number of network interfaces available to the printer. EIO network cards can maximize printer performance when you are printing from a network. In addition they provide the ability to place the printer anywhere on a network. This eliminates the need to attach the printer directly to a server or a workstation and enables you to place the printer closer to the network users. If the printer is configured through an EIO network card, configure that card through the control panel Configure device menu. www..com HP Jetdirect print servers HP Jetdirect print servers (network cards) can be installed in one of the printer's EIO slots. These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides network managers with remote printer management and troubleshooting through HP Web Jetadmin software. Note Installation of these cards and network configuration should be performed by a network administrator. Configure the card either through the control panel or with HP Web Jetadmin software. Refer to the HP Jetdirect print server documentation for information on which external devices or EIO network cards are supported. Note Available enhanced I/O interfaces HP Jetdirect print servers (network cards) provide software solutions for: Novell NetWare Microsoft Windows and Windows NT networks Apple Mac OS (LocalTalk) UNIX (HP-UX and Solaris) Linux (Red Hat and SuSE) Internet printing For a summary of available network software solutions, refer to the HP Jetdirect Print Server Administrator's Guide, or visit HP Customer Care online at http://www.hp.com/support/ net_printing. NetWare networks When using Novell NetWare products with an HP Jetdirect print server, Queue Server mode provides improved printing performance over Remote Printer mode. The HP Jetdirect print server supports Novell Directory Services (NDS) as well as bindery modes. For more information, see the HP Jetdirect Print Server Administrator's Guide. 72 Chapter 3 I/O Configuration ENWW For Windows 95, 98, ME, NT 4.0, 2000, and XP systems, use the printer installation utility for printer setup on a NetWare network. Windows and Windows NT networks For Windows 95, 98, ME, NT 4.0, 2000, and XP systems, use your printer installation utility for printer setup on a Microsoft Windows network. The utility supports printer setup for either peer-to-peer or client-server network operation. AppleTalk networks Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk network. For more information, refer to the HP Jetdirect Print Server Administrator's Guide included with printers equipped with the HP Jetdirect print server. www..com UNIX/Linux networks Use the HP Jetdirect printer installer for UNIX utility to set up the printer on HP-UX or Sun Solaris networks. For setup and management on UNIX or Linux networks, use HP Web Jetadmin. To obtain HP software for UNIX/Linux networks, visit HP Customer Care online at http://www.hp.com/support/net_printing. For other installation options supported by the HP Jetdirect print server, see the HP Jetdirect Print Server Administrator's Guide included with printers equipped with the HP Jetdirect print server. ENWW Enhanced I/O (EIO) configuration 73 Wireless printing Wireless networks offer a safe, secure, and cost-effective alternative to traditional wired network connections. See Supplies and accessories for a list of available wireless print servers. IEEE 802.11b standard With the wireless HP Jetdirect 802.11b external print server, HP peripherals can be placed anywhere in the office or home and connected to a wireless network running Microsoft, Apple, Netware, UNIX, or Linux network operating systems. This wireless technology provides a high-quality printing solution without the physical constraints of wiring. Peripherals can be conveniently placed anywhere in an office or home and can be easily moved without changing network cables. Installation is easy with the HP Install Network Printer Wizard. HP Jetdirect 802.11b print servers are available for USB and parallel connections. www..com Bluetooth Bluetooth wireless technology is a low-power, short-range radio technology that can be used to wirelessly connect computers, printers, personal digital assistants (PDAs), cell phones, and other devices. Unlike infrared technology, Bluetooth's reliance on radio signals means that devices do not have to be in the same room, office, or cubicle with an unobstructed line of sight in order to communicate. This wireless technology increases portability and efficiency within business network applications. The HP Color LaserJet 4650 series printer uses a Bluetooth adapter (hp bt1300) to incorporate Bluetooth wireless technology. The adapter is available for either USB or parallel connections. The adapter has a 10-meter, line-of-site operation range in the 2.5 GHz ISM band and can achieve data transfer rates up to 723 Kbps. The device supports the following Bluetooth profiles: Hardcopy Cable Replacement Profile (HCRP) Serial Port Profile (SPP) Object Push Profile (OPP) Basic Imaging Profile (BIP) Basic Printing Profile (BPP) with XHTML-Print 74 Chapter 3 I/O Configuration ENWW Printing tasks This chapter describes how to perform basic printing tasks. The following topics are covered: www..com Controlling print jobs Selecting print media Configuring input trays Printing on special media Two-sided (duplex) printing Special printing situations Job storage features Managing memory ENWW 75 Controlling print jobs In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull paper when you send a print job. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatically selects a tray using the default printer settings. Source Printing by Source means that you choose a specific tray from which you want the printer to pull paper. The printer tries to print from this tray, no matter what type or size is loaded. If you choose a tray that is configured for a type or size that does not match your print job, the printer does not print automatically. Instead, it waits for you to load the tray you chose with the type or size of print media for your print job. If you load the tray, the printer begins printing. If you press , the printer displays options to print from another tray. www..com Type and Size Printing by Type or Size means that you want the printer to pull paper or print media from the appropriate tray loaded with the correct type and size. Selecting media by type rather than source is similar to locking out trays and helps protect special media from accidental use. For example, if a tray is configured for letterhead and you specify the driver to print on plain paper, the printer will not pull the letterhead from that tray. Instead, it will pull paper from a tray that has plain paper loaded and is configured for plain paper on the printer control panel. Selecting media by Type and Size results in significantly better print quality for heavy paper, glossy paper, and transparencies. Using the wrong setting might result in unsatisfactory print quality. Always print by Type for special print media, such as labels or grayscale transparencies. Print by Size for envelopes, if possible. If you want to print by Type or Size, select the Type or Size from the Page Setup dialog box, the Print dialog box, or the Print Properties dialog box, depending on the application. If you often print on a certain type or size of media, the printer administrator (for a network printer) or you (for a local printer) can configure a tray for that type or size. Then, when you choose that type or size as you print a job, the printer pulls media from the tray configured for that type or size. Print setting priorities Changes made to print settings are prioritized according to where the changes are made as follows: Note The names of commands and dialog boxes may vary depending on your program. Page Setup dialog box. This dialog box opens when you click Page Setup or a similar command on the File menu of the program you are working in. Settings changed here override settings changed anywhere else. Print dialog box. This dialog box opens when you click Print, Print Setup, or a similar command on the File menu of the program you are working in. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box. 76 Chapter 4 Printing tasks ENWW Printer Properties dialog box (printer driver). The printer driver opens when you click Properties in the Print dialog box. Settings changed in the Printer Properties dialog box do not override settings available anywhere else. Default printer settings. The default printer settings determine settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes, as described above. There are two ways to change the default printer settings: 1. Click Start, Settings, Printers, and then right-click the printer icon, and click Properties. 2. Click Start, Control Panel, and then select the Printers folder, right-click the printer icon, and click Properties. For more information about how to access the printer drivers, see Accessing the printer drivers. CAUTION www..com To avoid affecting print jobs of other users, make printer setup changes through the software application or the printer driver whenever possible. Printer setup changes made through the control panel become default settings for subsequent jobs. Changes made through an application or the printer driver affect only that specific job. ENWW Controlling print jobs 77 Selecting print media You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print media. For more information about supported print media, see Print media specifications. Before purchasing any media or specialized forms in quantity, verify that your paper supplier obtains and understands the print media requirements specified in the HP LaserJet Family Print Media Guide. See Supplies and accessories for HP LaserJet Family Print Media Guide ordering information. To download a copy of the HP LaserJet Family Print Media Guide, go to http://www.hp.com/support/ljpaperguide. It is possible that media could meet all of the guidelines in this chapter and still not print satisfactorily. This may be due to abnormal characteristics of the printing environment or to other variables over which Hewlett-Packard has no control (for example, extremes in temperature and humidity). Hewlett-Packard recommends testing any media before buying it in large quantities. CAUTION Using media that does not conform to the specifications listed here or in the paper specification guide can cause problems that require service. This service is not covered by the Hewlett-Packard warranty or service agreements. www..com Media to avoid This printer can handle many types of media. Use of media outside the printer's specifications will cause a loss of print quality and increase the chance of paper jams. Do not use paper that is too rough. Do not use paper with cutouts or perforations other than standard 3-hole punched paper. Do not use multipart forms. Do not use paper that has already been printed on or that has been fed through a photocopier. Do not use paper with a watermark if you are printing solid patterns. Paper that can damage the printer In rare circumstances, paper can damage the printer. Avoid the following paper to prevent possible damage to the printer: Do not use paper with staples attached. Do not use transparencies designed for inkjet printers or other low-temperature printers, or transparencies designed for monochrome printing. Use only transparencies that are specified for use with HP Color LaserJet printers. Do not use photo paper intended for inkjet printers. Do not use paper that is embossed or coated and is not designed for the temperatures of the image fuser. Select media that can tolerate temperatures of 190 C (374 F) for 0.1 second. 78 Chapter 4 Printing tasks ENWW Do not use letterhead paper with low-temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 190 C (374 F) for 0.1 second. Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190 C (374 F) for 0.1 second. To order HP Color LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies in the United States or to http://www.hp.com/ghp/buyonline.html worldwide. www..com ENWW Selecting print media 79 Configuring input trays The printer allows you to configure input trays by type and size. You can load different media in the printer's input trays and then request media by type or size using the control panel. Note If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to first mode or cassette mode. On HP Color LaserJet 4650 series printers, setting Tray 1 size and type to ANY SIZE is equivalent to first mode. Setting size or type for Tray 1 to a setting other than ANY SIZE is equivalent to cassette mode. If you are duplex printing, be sure that the media loaded meets the specifications for duplex printing. (See Supported media weights and sizes.) The instructions below are to configure the trays at the printer control panel. You can also configure the trays from your computer by accessing the embedded Web server. See Using the embedded Web server. Note Note www..com Configuring trays when the printer gives a prompt In the following situations, the printer automatically prompts you to configure the tray for type and size: when you load paper into the tray when you specify a particular tray or media type for a print job through the printer driver or a software application and the tray is not configured to match the print job's settings The control panel displays this message: LOAD TRAY XX: [TYPE] [SIZE], To change type press . The instructions below explain how to configure the tray after the prompt appears. Note The prompt does not appear if you are printing from Tray 1 and if Tray 1 is configured for ANY SIZE and ANY TYPE. 80 Chapter 4 Printing tasks ENWW To configure a tray when loading paper 1. Load paper in the tray. (Close the tray if you are using Trays 2, 3, or 4.) 2. The printer displays the tray configuration message TRAY X To change size or type press . 3. Press 5. Press to display the TRAY X SIZE= menu. or to highlight the correct size. to select the size. 4. To change the size, press Depending on the size setting, the printer might prompt you to move the CUSTOM/ STANDARD switch in Tray 2, Tray 3, or Tray 4 to the other position. Follow the instructions in the prompt, and then close the tray. A Setting saved message appears, and then a prompt appears to configure the paper type. 6. To change the type, press 7. Press or to highlight the correct paper type. to select the paper type. www..com A Setting saved message appears, and then the current type and size settings are displayed. 8. If size and type are now correct, press to clear the message. To configure a tray to match print job settings 1. In the software application, specify the source tray, the paper size, and the paper type. 2. Send the job to the printer. If the tray needs to be configured, the LOAD TRAY X: message appears. 3. Load the tray with the correct paper. When the tray is closed, the TRAY X SIZE= appears. 4. If the highlighted size is not correct, press 5. Press to select the correct size. or to highlight the correct size. Depending on the size setting, the printer might prompt you to move the CUSTOM/ STANDARD switch in Tray 2, Tray 3, or Tray 4 to the other position. Follow the instructions in the prompt, and then close the tray. A Setting saved message appears, and then a prompt appears to configure the paper type. 6. If the highlighted paper type is not correct, press type. 7. Press to select the paper type. or to highlight the desired paper A Setting saved message appears, and then the current type and size settings are displayed. Configuring trays using the Paper Handling menu You can also configure the trays for type and size without a prompt from the printer. Use the paper handling menu to configure the trays as follows. ENWW Configuring input trays 81 Configuring the paper size 1. Press MENU to enter the MENUS. 2. Press 3. Press to highlight PAPER HANDLING. to select PAPER HANDLING. 4. Press to highlight Tray www..com Depending on the tray you are configuring and the size selected, the printer might prompt you to adjust the tray guides or to move the CUSTOM/STANDARD switch in the tray to the other position. Follow the instructions in the prompt, and then close the tray. Configuring the paper type 1. Press MENU to enter the MENUS. 2. Press 3. Press to highlight PAPER HANDLING. to select PAPER HANDLING. 4. Press to highlight Tray A Setting saved message appears, and then the current type and size settings are displayed. Configuring Tray 2, Tray 3, or Tray 4 for a custom paper size The printer automatically detects many sizes of paper, but you can also configure trays for custom paper sizes. You must specify the following parameters: Unit of measure (millimeters or inches) X dimension (the width of the page as it feeds into the printer) Y dimension (the length of the page as it feeds into the printer) 82 Chapter 4 Printing tasks ENWW You must also move the tray's CUSTOM/STANDARD switch to the CUSTOM position. www..com 1 2 3 CUSTOM/STANDARD switch Page width (X dimension) Page length (Y dimension) Use the following procedure to configure a tray for a custom size. Once a Custom size is set for a tray, it will be retained until the switch in the tray is moved back to STANDARD. To set a custom size in Tray 2, Tray 3, or Tray 4 1. Open the tray and move the CUSTOM/STANDARD switch to the CUSTOM position. Close the tray. 2. When the tray configuration message appears, press . 3. Press 4. Press 5. Press 6. Press 7. Press to change ANY CUSTOM to custom. to select custom. or to highlight the correct unit (either millimeters or inches). to select the value. or to highlight the correct value. After the unit of measure is set properly, set the X dimension as follows: 8. Press to select the value. If the value entered is outside the valid range, Invalid value will appear for two seconds. The display prompts you to enter another value. After the X dimension is set properly, set the Y dimension as follows: 9. Press or to highlight the correct value. 10. Press to select the value. If the value entered is outside the valid range, Invalid value will appear for two seconds. The display prompts you to enter another value. The printer displays a message indicating the dimensions for the custom size. Printing from Tray 1 (multipurpose tray) Tray 1 is a multipurpose tray that holds up to 100 sheets of paper or 20 envelopes. It provides a convenient way to print envelopes, transparencies, custom-size paper, heavy media greater than 32 lb, or other types of media without having to unload the other trays. Note Tray 1 does not have a CUSTOM/STANDARD switch, so all paper sizes for Tray 1 are undetectable. ENWW Configuring input trays 83 Loading Tray 1 CAUTION To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. www..com 2. Set the side guides to the desired width. 3. Load paper in the tray with the side to be printed on facing down. Note For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary. For example, if you are using 75 g/m2 (20 lb) paper, the tray holds a full ream of 500 sheets. If the media is heavier than 75 g/m2 (20 lb), the tray will not hold a full ream, and you must reduce the number of sheets accordingly. Do not overfill the tray because the printer might not pick up the paper. If you are duplex printing, see Two-sided (duplex) printing for loading instructions. Note 84 Chapter 4 Printing tasks ENWW 4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. Note www..com Make sure the paper fits under the tabs on the guides and not above the load level indicators. Printing envelopes from Tray 1 Many types of envelopes can be printed from Tray 1. Up to 20 envelopes can be stacked in the tray. Printing performance depends on the construction of the envelope. In the software, set margins at least 15 mm (0.6 inches) from the edge of the envelope. CAUTION Envelopes with clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other synthetic materials can severely damage the printer. To avoid jams and possible printer damage, never try to print on both sides of an envelope. Before you load envelopes, make sure they are flat, undamaged, and not stuck together. Do not use envelopes with pressure-sensitive adhesive. To load envelopes into Tray 1 CAUTION To avoid jams, do not remove or insert envelopes during printing. 1. Open Tray 1. ENWW Configuring input trays 85 2. Load up to 20 envelopes in the center of Tray 1 with the side to be printed facing down and the postage end toward the printer. Slide the envelopes into the printer as far as they will go without forcing them. www..com 3. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure the envelopes fit under the tabs on the guides. Printing envelopes 1. Specify Tray 1 or select the media source by size in the printer driver. 2. If your software does not automatically format an envelope, specify Landscape for page orientation in your software application or printer driver. Use the following guidelines to set margins for return and destination addresses on Commercial #10 or DL envelopes. Address type Return Destination Left margin 15 mm (0.6 inches) 102 mm (4 inches) Top margin 15 mm (0.6 inches) 51 mm (2 inches) Note For envelopes of other sizes, adjust the margin settings appropriately. 3. Select Print from the software application or printer driver. 86 Chapter 4 Printing tasks ENWW Printing from Tray 2, Tray 3, and Tray 4 Tray 2 and optional Tray 3 and Tray 4 each hold up to 500 sheets of standard paper or a 50.8 mm (2-inch) stack of labels. Tray 2 stacks above Tray 3, and Tray 4 is available when the optional 2 x 500-sheet paper feeder assembly is installed. When Tray 3 and Tray 4 are properly installed, the printer detects them and lists them as options in the control panel CONFIGURE DEVICE menu. Tray 2, Tray 3, and Tray 4 adjust for detectable media sizes; letter, legal, A4, A5, JIS B5, and executive; and undetectable media sizes: 8.5 by 13 and Executive (JIS), double Japan postcard, and custom. The printer automatically detects the media size in these trays based on the tray's paper guide configuration. (See Supported media weights and sizes.) Note CAUTION When using undetectable standard-sized media, place the CUSTOM/STANDARD switch in the CUSTOM position. The paper path for Tray 3 passes through Tray 2. If Tray 2 is partially pulled out or removed, paper from Tray 3 cannot feed into the printer. This causes the printer to stop and generate a message that Tray 2 must be installed. Similarly, both Tray 2 and Tray 3 must be closed for paper from Tray 4 to feed into the printer. www..com Loading detectable standard-sized media into Tray 2, Tray 3, and Tray 4 Detectable standard-sized media is detected in the printer when the CUSTOM/STANDARD switch is set to the STANDARD position, but can be manually set when the switch is set to the CUSTOM position. Detectable sizes are marked in the tray. The following detectable standard-sized media is supported in Trays 2, 3, and 4: letter, legal, executive, A4, A5, and (JIS) B5. CAUTION Do not print cardstock, envelopes, heavy or extra heavy paper, or unsupported sizes of media from Tray 2, Tray 3, or Tray 4. Print on these types of media only from Tray 1. Do not overfill the input tray or open it while it is in use. Doing so can cause jams in the printer. 1. Remove the tray from the printer. Move the CUSTOM/STANDARD switch to the STANDARD position. ENWW Configuring input trays 87 2. Adjust the rear media-length guide by squeezing the guide adjustment latch and sliding the back of the tray to the length of the media being used. 3. Push down the media lift plate until it locks. www..com 4. Slide the media-width guides open to the size for the media you are using. 88 Chapter 4 Printing tasks ENWW 5. Load media face-up, making sure that the corners of the media fit under the front corner tabs. Note www..com For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary. For example, if you are using 75 g/m2 (20 lb) paper, the tray holds a full ream of 500 sheets. If the media is heavier than 75 g/m2 (20 lb), the tray will not hold a full ream, and you must reduce the number of sheets accordingly. Do not overfill the tray because the printer might not pick up the paper. If the tray is not properly adjusted, the printer might display an error message or the media might jam. If you are duplex printing, see Two-sided (duplex) printing for loading instructions. 6. Insert the tray into the printer. The printer will display the tray's media type and size. If the configuration is not correct, press the key when the printer prompts you to configure the tray for type and size. (For more information see To configure a tray when loading paper.) 7. If the configuration is correct, press to clear the message. Note Note Loading undetectable standard-sized media into Tray 2, Tray 3, and Tray 4 Undetectable standard-sized media sizes are not marked in the tray, but are listed in the Size menu for the tray. The following undetectable standard-sized media is supported in Trays 2, 3, and 4: executive (JIS), 8.5 by 13, double Japan postcard, and 16K. ENWW Configuring input trays 89 CAUTION Do not print cardstock, envelopes, or unsupported sizes of media from Tray 2, Tray 3, or Tray 4. Print on these types of media only from Tray 1. Do not overfill the input tray or open it while it is in use. Doing so can cause paper jams. 1. Remove the tray from the printer. Move the CUSTOM/STANDARD switch to the CUSTOM position. www..com 2. Adjust the rear media-length guide by squeezing the guide adjustment latch and sliding the back of the tray to the length of the media being used. 3. Push down the media lift plate until it locks. 90 Chapter 4 Printing tasks ENWW 4. Slide the media-width guides open to the size for the media you are using. www..com 5. Load media face-up, making sure that the corners of the media fit under the front corner tabs. Note For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary. For example, if you are using 75 g/m2 (20 lb) paper, the tray holds a full ream of 500 sheets. If the media is heavier than 75 g/m2 (20 lb), the tray will not hold a full ream, and you must reduce the number of sheets accordingly. Do not overfill the tray because the printer might not pick up the paper. If the tray is not properly adjusted, the printer might display an error message or the media might jam. If you are duplex printing, see Two-sided (duplex) printing for loading instructions. 6. Insert the tray into the printer. The printer will display the tray's media type and size. If the configuration is not correct, press the key when the printer prompts you to configure the tray for type and size. (For more information, see To configure a tray when loading paper.) 7. If the configuration is correct, press to clear the message. Note Note ENWW Configuring input trays 91 Loading custom-sized media into Tray 2, Tray 3, and Tray 4 The Custom media menu will be displayed when the Tray 2, Tray 3, or Tray 4 switch is in the Custom size position. You must also change the size setting on the control panel to custom and set the unit of measure, X dimension, and Y dimension. See To configure a tray to match print job settings for more information. 1. Remove tray from the printer. www..com 2. Move the tray switch to the CUSTOM size position. Once a custom size is set for a tray, it will be retained until the switch is moved back to STANDARD or until you manually change the configuration. 3. Slide the media width guides all the way open and adjust the rear media-length guide to the length of the paper being used. 92 Chapter 4 Printing tasks ENWW 4. Push down the media lift plate until it locks. 5. Load media face-up, making sure that the corners of the media fit under the front tabs. www..com Note For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary. For example, if you are using 75 g/m2 (20 lb) paper, the tray holds a full ream of 500 sheets. If the media is heavier than 75 g/m2 (20 lb), the tray will not hold a full ream, and you must reduce the number of sheets accordingly. Do not overfill the tray because the printer might not pick up the paper. If you are duplex printing, see Two-sided (duplex) printing for loading instructions. 6. Slide the media width guides in making sure that they gently touch the paper. Insert the tray into the printer. 7. Insert the tray into the printer. The printer will display the tray's type and size configuration. To specify specific custom dimensions, or if the type is not correct, press the key when the printer prompts To change size or type press . To enter specific dimensions or change the size selection from ANY CUSTOM to custom, see To configure a tray to match print job settings. 8. If the configuration is correct, press to clear the message. Note ENWW Configuring input trays 93 Printing on special media Use these guidelines when printing on special types of media. Note Special media such as envelopes, transparencies, custom-size paper, or heavy media greater than 120 g/m2 is used in Tray 1. To print on any special media, use the following procedure: 1. Load the media in the paper tray. 2. When the printer prompts you for the paper type, select the correct media type for the paper loaded in the tray. For example, select HIGH GLOSS IMAGES when loading HP High Gloss Laser Paper. www..com 3. In the software application or the printer driver, set the media type to match the media type that is loaded in the paper tray. For the best print quality, always verify that the media type selected on the printer control panel and the media type selected in the application or printer driver match the type of media loaded in the tray. Note Transparencies When printing on transparencies, use the following guidelines: Handle transparencies using the edges. Oils from your fingers deposited on the transparency can cause print quality problems. Use only overhead transparencies recommended for use in this printer. Hewlett-Packard recommends using HP Color LaserJet Transparencies with this printer. HP products are designed to work together for optimum printing results. In either the software application or the driver, select TRANSPARENCY as the media type, or print from a tray that is configured for transparencies. For more information about how to access the printer drivers, see Accessing the printer drivers. CAUTION Transparencies not designed for LaserJet printing will melt in the printer, causing damage to the printer. Glossy paper In either the software application or the driver, select GLOSSY, HEAVY, or HIGH GLOSS IMAGES as the media type, or print from a tray that is configured for glossy paper. Use the control panel to set the media type to GLOSSY for the input tray being used. Because this affects all print jobs, it is important to return the printer to its original settings once the job has printed. See Configuring input trays for more information. Note Hewlett-Packard recommends using HP Color LaserJet Soft Gloss paper with this printer. HP products are designed to work together for optimum printing results. If HP Color LaserJet Soft Gloss paper is not used with this printer, print quality may be compromised. 94 Chapter 4 Printing tasks ENWW Colored paper Colored paper should be of the same high quality as white xerographic paper. Pigments used must be able to withstand the printer's fusing temperature of 190 C (374 F) for 0.1 second without deterioration. Do not use paper with a colored coating that was added after the paper was produced. The printer creates colors by printing patterns of dots, overlaying and varying their spacing to produce various colors. Varying the shade or color of the paper will affect the shades of the printed colors. Printing images www..com To obtain the best print quality when printing images, use HP High Gloss Laser Paper (Q2420A) with the HP High Gloss (Images) media type setting. In either the software application or the printer driver, select HIGH GLOSS IMAGES as the media type, or print from a tray that is configured for glossy paper. You can also configure the printer using settings on the printer control panel. See Configuring input trays for more information. Envelopes Note Envelopes can be printed only from Tray 1. Set the tray's media size to the specific envelope size. See Printing envelopes from Tray 1. Adhering to the following guidelines will help ensure proper printing on envelopes and help prevent printer jams: Do not load more than 20 envelopes into Tray 1. The weight rating of envelopes should not exceed 105 g/m2 (28 lb bond). Envelopes should be flat. Do not use envelopes with windows or clasps. Envelopes must not be wrinkled, nicked, or otherwise damaged. Envelopes with peel-off adhesive strips must use adhesives that can withstand the heat and pressures of the printer's fusing process. Envelopes should be loaded face-down and with the postage end feeding into the printer first. Labels Note For printing labels, set the tray's media type to LABELS in the printer control panel. See Configuring input trays. When printing labels, use the following guidelines: Verify that the labels' adhesive material can tolerate temperatures of 190 C (374 F) for 0.1 second. Verify that there is no exposed adhesive material between the labels. Exposed areas can cause labels to peel off during printing, which can cause printer jams. Exposed adhesive can also cause damage to printer components. ENWW Printing on special media 95 Do not re-feed a sheet of labels. Verify that the labels lie flat. Do not use labels that are wrinkled, bubbled, or otherwise damaged. Heavy paper The following heavy paper types can be used with the HP Color LaserJet 4650 series printer. Paper type Heavy Paper weight 105-119 g/m2 28-32 lb www..com Extra heavy 120-163 g/m2 32-43 lb Cardstock 164-200 g/m2 43-53 lb Intermediate 90-104 g/m2 24-28 lb Tough paper 5 mil 44 lb When printing on heavy paper types, use the following guidelines: CAUTION Use Tray 1 for paper that is heavier than 120 g/m2 to 200 g/m2 (32 lb bond up to 53 lb bond). For optimum results when printing on heavy paper, use the printer control panel to set the media type for the tray to HEAVY. In either the software application or the driver, select Heavy as the media type, or print from a tray that is configured for heavy paper. Because this setting affects all print jobs, it is important to return the printer back to its original settings once the job has printed. See Configuring input trays. In general do not use paper that is heavier than the media specification recommended for this printer. Doing so can cause misfeeds, paper jams, reduced print quality, and excessive mechanical wear. 96 Chapter 4 Printing tasks ENWW HP LaserJet Tough paper When printing on HP LaserJet Tough paper, use the following guidelines: Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems. Use only HP LaserJet Tough paper with this printer. HP products are designed to work together for optimum printing results. In either the software application or the driver, select TOUGH PAPER as the media type, or print from a tray that is configured for HP LaserJet Tough paper. Preprinted forms and letterhead Observe the following guidelines for best results with preprinted forms and letterhead: www..com Forms and letterhead must be printed with heat-resistant inks that will not melt, vaporize, or release hazardous emissions when subjected to the printer's fusing temperature of approximately 190 C (374 F) for 0.1 second. Inks must be non-flammable and should not adversely affect any printer rollers. Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes during storage. Before loading preprinted paper such as forms and letterhead, verify that the ink on the paper is dry. During the fusing process, wet ink can come off of preprinted paper. When duplex printing, load pre-printed forms and letterhead into Tray 2 and Tray 3 with the front of the page facing down and the top edge of the page towards the back of the printer. To load pre-printed forms and letterhead into Tray 1, load them with the front of the page facing up and the bottom edge feeding into the printer first. Recycled paper This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Guide. Hewlett-Packard recommends that recycled paper contain no more than 5 percent ground wood. ENWW Printing on special media 97 Two-sided (duplex) printing Some printer models are capable of duplex printing (printing on both sides of a page). To find out which models support automatic two-sided printing, see Printer configurations. All printer models support manual two-sided printing. Note You must specify two-sided printing options in your software application or in the printer driver in order to print on both sides of the page. If this option is not visible in the software application or printer driver, use the following information to make duplex printing options available. To use two-sided printing: www..com Verify that the printer driver is configured to show the two-sided printing options: automatic and/or manual. For instructions, see the online Help for the printer driver or for more information about how to access the printer drivers, see Accessing the printer drivers. Once the two-sided printing option is shown, select the appropriate two-sided printing options in the printer driver software. Two-sided printing options include page and binding orientation. For more information about options for binding 2-sided printing jobs, see Options for binding two-sided printing jobs. Automatic two-sided printing is not supported for certain media types, including transparencies, envelopes, labels, heavy, extra heavy, cardstock, and Tough paper. (The maximum weight paper for automatic duplex printing is 105 g/m2 (28 lb) bond.) Automatic two-sided printing only supports letter, legal, and A4 paper sizes. Manual two-sided printing can support all sizes and more types of media. (Transparencies, envelopes, and labels are not supported.) If both automatic and manual two-sided printing are enabled, the printer will automatically print on two sides if the size and type are supported by the duplexer. Otherwise, it will manually duplex. 98 Chapter 4 Printing tasks ENWW For best results, avoid two-sided printing with rough-textured, heavy-weight media. When using special media such as letterhead or forms, place the media face down in Trays 2, 3, or 4. Place special media face up in Tray 1. (This is different than for onesided printing.) www..com Control panel settings for automatic two-sided printing Many software applications allow you to change two-sided print settings. If your software application or printer driver does not allow you to adjust two-sided printing settings, you can adjust these settings through the control panel. The factory default setting is OFF. CAUTION Do not use two-sided printing when printing on labels. Serious damage may result. To enable or disable two-sided printing from the printer control panel Note Changing settings for two-sided printing through the printer control panel affects all print jobs. Whenever possible, change settings for two-sided printing through your software application or printer driver. Any changes made in the printer driver will override settings made using the printer control panel. 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to select PRINTING. to highlight DUPLEX. to select DUPLEX. Note ENWW Two-sided (duplex) printing 99 7. Press or to select ON to enable 2-sided printing or OFF to disable automatic 2sided printing. 8. Press to set the value. 9. Press MENU. 10. Select two-sided printing from your software application or printer driver, if possible. Note To select two-sided printing from the printer driver, the driver must first be properly configured. (For instructions, see the online Help for the printer driver or for more information about how to access the printer drivers, see Accessing the printer drivers.) Duplexing blank pages www..com If selecting source or type in the software driver, the printer will not print blank second sides of duplexed pages, resulting in faster performance. However, if the paper type is set to ANY TYPE, LETTERHEAD, PREPRINTED, or PREPUNCHED, the blank second sides print to prevent text from printing on the wrong side of the page. Options for binding two-sided printing jobs Before printing a two-sided document, use the printer driver to choose the edge on which you will bind your finished document. Long-edge or book binding is the conventional layout used in book binding. Short-edge or tablet binding is the typical calendar binding. Note The default binding setting is to bind on the long edge when the page is set up for portrait orientation. To change to long-edge binding, click the Flip Pages Up check box. Manual two-sided printing If you want to print on two sides (duplex) on paper other than the supported sizes or weights (for example, paper heavier than 120 g/m2 (32 lb) or very thin paper), or if your printer does not support automatic two-sided printing, you will have to go to the printer and reinsert the paper manually after the first side has printed. Note Note Damaged or previously used paper can cause paper jams and should not be used. Manual two-sided printing is not supported for Windows 98 and NT 4.0 systems that use the PS driver. To manually print on two sides (duplex) 1. Ensure that the printer driver is configured to allow manual duplexing. In the printer driver, select Allow Manual Duplex. See Accessing the printer drivers. 2. From the application, open the printer driver. 3. Select the appropriate size and type. 4. On the Finishing tab, click Print on Both Sides or Print on Both Sides (Manually). 5. The default binding option is to bind on the long edge of the paper in portrait layout. To change the setting, click the Finishing tab, and select the Flip pages up checkbox. 6. Click OK. The Print on Both Sides instructions will appear. Follow the instructions to finish printing your document. 100 Chapter 4 Printing tasks ENWW Note If total sheets exceed the Tray 1 capacity for manual duplex jobs, feed the top 100 sheets and press . When prompted, feed the next 100 sheets and press . Repeat as necessary until all the sheets from the output stack have been loaded into Tray 1. For more information about how to access the printer drivers, see Accessing the printer drivers. Printing booklets Some versions of the printer driver let you control the printing of booklets when duplexing. You can select binding on the left or right side on letter, legal, or A4 paper size. Windows 2000 and XP supports booklet printing for all paper sizes. See the printer driver online Help for more information about the printing booklets feature. www..com ENWW Two-sided (duplex) printing 101 Special printing situations Use these guidelines when printing on special types of media. Printing a different first page Use the following procedure to print the first page of a document on a different media type than the rest of the document, for example, to print the first page of a document on letterhead paper and the rest on plain paper. 1. From your application or printer driver, specify a tray for the first page and another tray for the remaining pages. www..com For more information about how to access the printer drivers, see Accessing the printer drivers. 2. Load the special media into the tray that you specified in step 1. 3. Load the media for the remaining pages of the document into another tray. You can also print on different media by using the printer control panel or printer driver to set the types of media that are loaded in the trays and then selecting the first and remaining pages by media type. Printing a blank back cover Use the following procedure to print a blank back cover. You can also select an alternate paper source or print on a different media type than the rest of the document. 1. On the printer driver's Paper tab, select Use different paper, then from the drop-down list, select Back Cover, check Add a blank back cover, and then click OK. 2. For more information about how to access the printer drivers, see Accessing the printer drivers. You can also select an alternate paper source or print a blank back cover on a different media type than the rest of the document. If desired, select a different source and type from the drop-down lists. Printing on custom-size media The printer supports single-sided printing on custom-size media. Tray 1 supports media sizes from 76 by 127 mm (3 by 5 inches) to 216 by 356 mm (8.5 by 14 inches). Tray 2 and optional Tray 3 and Tray 4 support media sizes from 182 by 210 mm (7.16 by 8.27 inches) to 216 by 356 mm (8.5 by 14 inches). When printing on custom-size media, if Tray 1 is configured in the printer control panel as TRAY X TYPE= ANY TYPE and TRAY X SIZE= ANY SIZE, the printer will print on whatever media is loaded in the tray. When printing on custom-size media from Trays 2, 3, or 4, adjust the switch on the tray to the custom position, and from the control panel, set the media size to custom or ANY CUSTOM. Some software applications and printer drivers allow you to specify custom paper-size dimensions. You can configure custom paper sizes from the printer driver's Paper tab or Forms tab (Windows 2000 and XP). Be sure to set the correct paper size in both the page setup and print dialog boxes. 102 Chapter 4 Printing tasks ENWW For more information about how to access the printer drivers, see Accessing the printer drivers. If your software application requires you to calculate margins for custom-size paper, see the online Help for that application. Stopping a print request You can stop a print request either from the printer control panel or from your software application. To stop a print request from a computer on a network, see the online Help for the specific network software. Note It may take some time for all printing to clear after you have canceled a print job. To stop the current print job from the printer control panel www..com 1. Press STOP on the printer control panel to pause the job that is currently printing. The control panel menu provides the option to resume printing or to cancel the current job. 2. Press MENU to exit the menu and resume printing. 3. Press to cancel the job. Pressing STOP does not affect subsequent print jobs that are stored in the printer buffer. To stop the current print job from your software application A dialog box will appear briefly on the control panel display, giving you the option to cancel the print job. If several requests have been sent to the printer through your software, they might be waiting in a print queue (for example, in Windows Print Manager). See the software documentation for specific instructions on canceling a print request from the computer. If a print job is waiting in a print queue (computer memory) or print spooler (Windows 98, 2000, XP, or Me), delete the print job there. For Windows 98, 2000, XP, or Me, go to Start, Settings, and then Printers. Double-click the HP Color LaserJet 4650 series printer icon to open the print spooler. Select the print job you want to cancel, and then press Delete. If the print job is not cancelled, you might need to shut down and restart the computer. ENWW Special printing situations 103 Job storage features The HP Color LaserJet 4650 series printer lets you store a job in the printer's memory for printing at a later time. The job storage features use memory from both the hard disk and random access memory (RAM). These job storage features are described below. To support job storage features for complex jobs, or if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts, HP recommends that you install additional memory. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. Note To use the Private Job and Proof and Hold features, you must have a minimum of 192 MB of memory: 256 MB DDR plus 32 MB of additional memory on the formatter board. To use the quick copy and stored jobs features you must install an optional hard disk in the printer (HP Color LaserJet 4650, 4650n, 4650dn, 4650dtn models) and properly configure the drivers. Make sure to uniquely identify jobs in the printer driver before printing. Using default names may override previous jobs with the same default name or cause the job to be deleted. For more information about how to access the printer drivers, see Accessing the printer drivers. www..com CAUTION Storing a print job You can download a print job to the printer without printing it. You can then print the job at any time through the printer control panel. For example, you may want to download a personnel form, calendar, time sheet, or accounting form that other users can access and print. To store a print job permanently, select the Stored Job option in the driver when printing the job. 1. Press MENU to enter MENUS. 2. RETRIEVE JOB is highlighted. 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press 12. Press 13. Press 14. Press to select RETRIEVE JOB. to highlight your USER NAME. to select your USER NAME. to highlight a JOB NAME. to select the JOB NAME. to select PRINT. or to select the first digit of the PIN. to select the digit. The number changes to an asterisk. when finished entering the PIN. or to select the number of copies needed. to print the job. PRINT is highlighted. 11. Repeat steps 10 and 11 for the remaining three digits of the PIN. 104 Chapter 4 Printing tasks ENWW Quick copying a job Quick Copy stores a copy of a printed job on the hard disk, and allows you to print additional copies of a print job using the control panel. The number of quick-copy print jobs that can be stored in the printer is set from the printer control panel. This feature can be turned on or off from the driver. 1. Press MENU to enter MENUS. 2. RETRIEVE JOB is highlighted. 3. Press 4. Press 5. Press 6. Press www..com to select RETRIEVE JOB. to highlight your USER NAME. to select your USER NAME. to highlight a JOB NAME. to select the JOB NAME. to select PRINT. or to select the number of copies. to print the job. 7. Press 8. Press 9. Press 10. Press PRINT is highlighted. Proofing and holding a job The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then print addtional copies. This option stores the print job on the printer hard disk or in printer RAM memory, and prints only the first copy of the job, allowing you to check the first copy. If the document prints correctly, you can print the remaining copies of the print job from the printer control panel. The number of proof-and-hold print jobs that can be stored in the printer is set from the printer control panel. To permanently store the job and prevent the printer from deleting it, select the Stored Job option in the driver. Printing stored jobs 1. Press MENU to enter MENUS. RETRIEVE JOB is highlighted. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press to select RETRIEVE JOB. to highlight your USER NAME. to select your USER NAME. to highlight a JOB NAME. to select the JOB NAME. to select PRINT. or to select the number of copies. to print the job. PRINT is highlighted. ENWW Job storage features 105 Deleting stored jobs When you send a stored job, the printer overwrites any previous jobs with the same user and job name. If there is not a job already stored under the same user and job name, and the printer needs additional space, the printer may delete other stored jobs starting with the oldest. The default number of jobs that can be stored is 32. You can change the number of jobs that can be stored from the control panel. For more information about setting the job storage limit, see Configure device menu. A job can be deleted from the control panel, from the embedded Web server, or from HP Web Jetadmin. To delete a job from the control panel, use the following procedure: 1. Press MENU to enter MENUS. RETRIEVE JOB is highlighted. 2. Press www..com to select RETRIEVE JOB. to highlight your USER NAME. to select your USER NAME. to highlight a JOB NAME. to select the JOB NAME. to highlight DELETE. to select DELETE. to delete the job. 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press Private jobs This option allows you to send a print job directly to the printer memory. Selection of Private Job activates the PIN field. The print job can be printed only after you type a PIN in the printer control panel. After the job is printed, the printer removes the job from the printer memory. This feature is useful when you are printing sensitive or confidential documents that you do not want to leave in an output bin after printing. Private Job stores the print job on the hard disk or in printer RAM memory. After it is released for printing, the private job is immediately deleted from the printer. If more copies are needed, you have to reprint the job from the program. If you send a second private job to the printer with the same user name and job name as an existing private job (and you have not released the original job for printing), the job will overwrite the existing job, regardless of the PIN. Private jobs are deleted if power to the printer is turned off. Note A lock symbol next to a job name indicates that the job is private. Specify that a job is private from the driver. Select the Private Job option and type a 4-digit PIN. To avoid overwriting jobs with the same name, also specify a username and job name. Printing a private job 1. Press MENU to enter MENUS. RETRIEVE JOB is highlighted. 2. Press 3. Press 4. Press to select RETRIEVE JOB. to highlight your USER NAME. to select your USER NAME. 106 Chapter 4 Printing tasks ENWW 5. Press 6. Press 7. Press 8. Press 9. Press 11. Press 12. Press 13. Press www..com to highlight a JOB NAME. to select the JOB NAME. to select PRINT. or to select the first digit of the PIN. to select the digit. The number changes to an asterisk. when finished entering the PIN. or to select the number of copies. to print the job. PRINT is highlighted. 10. Repeat steps 8 and 9 for the remaining three digits of the PIN. Deleting a private job A private job can be deleted from the printer control panel. You can delete a job without printing it, or IT WILL BE AUTOMATICALLY DELETED after it is printed. 1. Press MENU to enter MENUS. RETRIEVE JOB is highlighted. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press 12. Press 13. Press to select RETRIEVE JOB. to highlight your USER NAME. to select your USER NAME. to highlight a JOB NAME. to select the JOB NAME. to highlight DELETE. to select DELETE. or to select the first digit of the PIN. to select the digit. The number changes to an asterisk. when finished entering PIN. to delete the job. 11. Repeat steps 9 and 10 for the remaining three digits of the PIN. Mopier mode When Mopier Mode is enabled, the printer produces multiple, collated copies from a single print job. Multiple-original printing (mopying) increases printer performance and reduces network traffic by sending the job to the printer once, then storing it in the printer's RAM. The remainder of the copies are printed at the printer's fastest speed. All documents can be created, controlled, managed, and finished from the desktop, which eliminates the extra step of using a photocopier. The HP Color LaserJet 4650 series printers support the mopying feature, provided they have enough total memory (at least 192 MB of total memory: 160 MB DDR plus 32 MB on the formatter board), and the mopying feature is enabled by default if the Mopier Mode setting is Enabled in the Device Settings tab. ENWW Job storage features 107 Managing memory This printer supports up to 544 MB of memory: 512 MB DDR plus 32 MB of additional memory on the formatter board. You can add additional memory by installing dual data-rate (DDR) memory. To allow for memory expansion, the printer has two DDR slots, which accept 128 or 256 MB of RAM each. For information about installing memory, see Working with memory and print server cards. Note Memory specification: HP Color LaserJet 4650 series printers use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. The printer features Memory Enhancement Technology (MEt), which automatically compresses page data to provide the most efficient use of the printer's RAM. The printer uses DDR SODIMM. Extended data output (EDO) DIMMs are not supported. www..com Note If memory problems occur when you are printing complex graphics, you can make more memory available by removing downloaded fonts, style sheets, and macros from printer memory. Reducing the complexity of a print job from within an application can help avoid memory problems. 108 Chapter 4 Printing tasks ENWW Managing the printer This chapter describes how to manage the printer. The following topics are covered: www..com Printer information pages Using the embedded Web server Using the hp toolbox ENWW 109 Printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration. The procedures for printing the following information pages are described here: www..com menu map configuration page supplies status page usage page demo page print RGB samples print CMYK samples file directory PCL or PS font list event log Menu map To see the current settings for the menus and items available in the control panel, print a control panel menu map. 1. Press MENU to enter the MENUS. 2. Press 3. Press 5. Press to highlight INFORMATION. to select INFORMATION. or until it is highlighted. to select PRINT MENU MAP. 4. If PRINT MENU MAP is not highlighted, press The message Printing... MENU MAP appears on the display until the printer finishes printing the menu map. The printer returns to the Ready state after printing the menu map. You might want to store the menu map near the printer for reference. The content of the menu map varies, depending on the options currently installed in the printer. (Many of these values can be overridden from the printer driver or software application.) For a complete list of control panel menus and possible values, see Menu hierarchy. Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. 1. Press MENU to enter the MENUS. 2. Press 3. Press to highlight INFORMATION. to select INFORMATION. 110 Chapter 5 Managing the printer ENWW 4. Press 5. Press to highlight PRINT CONFIGURATION. to select PRINT CONFIGURATION. The message Printing... CONFIGURATION appears on the display until the printer finishes printing the configuration page. The printer returns to the Ready state after printing the configuration page. Note If the printer is configured with EIO cards (for example, an HP Jetdirect print server) or an optional hard disk drive, an additional configuration page will print that provides information about those devices. Supplies status page The supplies status page illustrates the remaining life for the following printer supplies: www..com print cartridges (all colors) transfer unit fuser To print the supplies status page: 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press to highlight INFORMATION. to select INFORMATION. to highlight PRINT SUPPLIES STATUS PAGE. to select PRINT SUPPLIES STATUS PAGE. The message Printing... SUPPLIES STATUS appears on the display until the printer finishes printing the supplies status page. The printer returns to the Ready state after printing the supplies status page. Note If you are using non-HP supplies, the supplies status page will not show the remaining life for those supplies. For more information, see Non-HP print cartridges. Usage page The usage page lists a page count for each size of media that has passed through the printer. This page count includes the number of pages that were printed on one side, the number that were printed on two sides (duplexed), and totals of the two printing methods for each media size. It also lists the average percentage of page coverage for each color. 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press to highlight INFORMATION. to select INFORMATION. to highlight PRINT USAGE PAGE. to select PRINT USAGE PAGE. The message Printing... USAGE PAGE appears on the display until the printer finishes printing the usage page. The printer returns to the Ready state after printing the usage page. ENWW Printer information pages 111 Demo A demo page is a color photograph that demonstrates print quality. 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press to highlight INFORMATION. to select INFORMATION. to highlight PRINT DEMO. to select PRINT DEMO. The message Printing... DEMO PAGE appears on the display until the printer finishes printing the demo page. The printer returns to the Ready state after printing the demo page. www..com Print CMYK samples Use the PRINT CMYK SAMPLES page to print CMYK color samples to match the color values in your application. 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press to highlight INFORMATION. to select INFORMATION. to highlight PRINT CMYK SAMPLES. to select PRINT CMYK SAMPLES. The message Printing... CMYK Samples appears on the display until the printer finishes printing the demo page. The printer returns to the Ready state after printing the demo page. Print RGB samples Use the PRINT RGB SAMPLES page to print RGB color samples to match the color values in your application. 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press to highlight INFORMATION. to select INFORMATION. to highlight PRINT RGB SAMPLES. to select PRINT RGB SAMPLES. The message Printing... RGB Samples appears on the display until the printer finishes printing the demo page. The printer returns to the Ready state after printing the demo page. File directory The file directory page contains information for all installed mass storage devices. This option does not appear if no mass storage devices are installed. 1. Press MENU to enter the MENUS. 2. Press 3. Press to highlight INFORMATION. to select INFORMATION. 112 Chapter 5 Managing the printer ENWW 4. Press 5. Press to highlight PRINT FILE DIRECTORY. to select PRINT FILE DIRECTORY. The message Printing... FILE DIRECTORY appears on the display until the printer finishes printing the file directory page. The printer returns to the Ready state after printing the file directory page. PCL or PS font list Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM.) 1. Press MENU to enter the MENUS. 2. Press www..com to highlight INFORMATION. to select INFORMATION. to highlight PRINT PCL FONT LIST or PRINT PS FONT LIST. to select PRINT PCL FONT LIST or PRINT PS FONT LIST. 3. Press 4. Press 5. Press The message Printing... FONT LIST appears on the display until the printer finishes printing the font list page. The printer returns to the Ready state after printing the font list page. Event log The event log lists the printer events, including printer jams, service errors, and other printer conditions. 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press to highlight DIAGNOSTICS. to select DIAGNOSTICS. to highlight PRINT EVENT LOG. to select PRINT EVENT LOG. The message Printing... EVENT LOG appears on the display until the printer finishes printing the event log. The printer returns to the Ready state after printing the event log. ENWW Printer information pages 113 Using the embedded Web server When the printer is directly connected to a computer, the embedded Web server is supported for Windows 95 and later. In order to use the embedded Web server with a direct connection, you must choose the Custom installation option when you install the printer driver. Select the option to load Printer Status and Alerts. The proxy server is installed as part of the Printer Status and Alerts software. When the printer is connected to the network, the embedded Web server is automatically available. You may access the embedded Web server from Windows 95 and later. The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel. Below are examples of what you can do using the embedded Web server: www..com view printer control status information set the type of paper loaded in each tray determine the remaining life on all supplies and order new ones view and change tray configurations view and change the printer control panel menu configuration view and print internal pages receive notification of printer and supplies events view and change network configuration To use the embedded Web server, you must have Microsoft Internet Explorer 6.0 or later, or Netscape Navigator 6.2 or later. The embedded Web server works when the printer is connected to an IP-based network. The embedded Web server does not support IPX-based printer connections. You do not have to have Internet access to open and use the embedded Web server. For more information about the HP embedded Web server, see the HP Embedded Web Server User Guide. You can find this guide on the CD-ROM included with the printer. To access the embedded Web server In a supported Web browser on your computer, type the IP address for the printer. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Printer information pages.) Note Once you open the URL, you can bookmark it so that you can return to it quickly in the future. 1. The embedded Web server has three tabs that contain settings and information about the printer: the Information tab, the Settings tab, and the Network tab. Click the tab that you want to view. 2. See the following sections for more information about each tab. 114 Chapter 5 Managing the printer ENWW Information tab The Information pages group consists of the following pages. Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0 percent representing that a supply is empty. The page also shows the type and size of print media set for each tray. To change the default settings, click Change Settings. Configuration page. This page shows the information found on the printer configuration page. Supplies Status. This page shows the life remaining of HP supplies, with 0 percent representing that a supply is empty. This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window. To visit any website, you must have Internet access. Event log. This page shows a list of all printer events and errors. Usage page. This page shows a summary of the number of pages the printer has printed, grouped by size and type. Device Information. This page also shows the printer network name, address, and model information. To change these entries, click Device Information on the Settings tab. Control panel. This page shows an image of the text currently appearing on the printer's control panel display. www..com Settings tab This tab allows you to configure the printer from your computer. The Settings tab can be password protected. If this printer is networked, always consult with the printer administrator before changing settings on this tab. The Settings tab contains the following pages. Configure Device. Configure all printer settings from this page. This page contains the traditional menus found on printers using a control panel display. These menus include Information, Paper Handling, and Configure Device. Alerts. Network only. Set up to receive e-mail alerts for various printer and supplies events. Alerts may also be sent to a URL. E-mail. Network only. Used in conjunction with the Alerts page to set up incoming and outgoing e-mail, as well as to set e-mail alerts. Security. Set a password that must be entered to gain access to the Settings and Networking tabs. Enable and disable certain features of the embedded Web server. Other Links. Add or customize a link to another website. This link is displayed in the Other Links area on all embedded Web server pages. These permanent links always appear in the Other Links area: HP Instant SupportTM, Order Supplies, and Product Support. Device Information. Name the printer and assign an asset number to it. Enter the name and e-mail address for the primary contact who will receive information about the printer. Language. Determine the language in which to display the embedded Web server information. Time Services. Configure the printer's time settings. ENWW Using the embedded Web server 115 Networking tab This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anything other than an HP Jetdirect print server card. Other links This section contains links that connect you to the Internet to order supplies or obtain product support. You must have Internet access to use any of these links. If you use a dialup connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these websites. Connecting might require that you close the embedded Web server and reopen it. www..com HP Instant SupportTM. Connects you to the HP website to help you find solutions. This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer. Order Supplies. Click this link to connect to the HP website and order genuine HP supplies, such as print cartridges and paper. Product Support. Connects to the support site for the HP Color LaserJet 4650 printer. Then, you can search for help regarding general topics. 116 Chapter 5 Managing the printer ENWW Using the hp toolbox The HP toolbox is a Web application that you can use for the following tasks: Check the printer status. Configure the printer settings (access device Web page settings). View troubleshooting information. View online documentation. Print internal printer information pages. Receive pop-up status messages. www..com You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. The HP toolbox software is automatically installed as part of the typical software installation. You do not have to have Internet access to open and use the HP toolbox. However, if you click a link in the Other Links area, you must have Internet access to go to the site associated with the link. See Other links for more information. Note Supported operating systems HP toolbox is supported for the following operating systems: Windows 98, 2000, Me, and XP Macintosh OS 10.2 or later Supported browsers To use the HP toolbox, you must have one of the following browsers: Microsoft Internet Explorer 5.5 or later (Internet Explorer 5.2 or later for Macintosh) Netscape Navigator 7.0 or later (Netscape Navigator 7.0 or later for Macintosh) Opera Software ASA OperaTM 7.0 for Windows Safari 1.0 software for Macintosh All pages can be printed from the browser. To view hp toolbox On the Start menu, select Programs, select HP Color LaserJet 4650, and then select HP LaserJet toolbox. Note You can also view the HP toolbox by clicking the system tray icon or the desktop icon. The HP toolbox opens in a Web browser. Note Once you open the URL, you can bookmark it so that you can return to it quickly in the future. ENWW Using the hp toolbox 117 HP toolbox sections The HP toolbox software contains the following sections: Status tab Troubleshooting tab Alerts tab Documentation tab Device Settings button Other links Each page in the HP toolbox contains links to the HP website for the following information: www..com Product registration Product support Ordering supplies HP Instant supportTM You must have Internet access to use any of these links. If you use a dial-up connection and did not connect when you first opened the HP toolbox, you must connect before you can visit these websites. Status tab The Status tab has links to the following main pages: Device Status. View printer status information. This page will indicate printer conditions such as a paper jam or an empty tray. Use the virtual control panel buttons on this page to change printer settings. After you correct a problem with the printer, click the Refresh button to update the device status. Supplies Status. View detailed supplies status such as the percent of toner remaining in the print cartridges and the number of pages printed with the current print cartridges. This page also has links to order supplies and to find recycling information. Print Info Pages. Print the configuration page and various other information pages that are available for the printer, such as the Supplies Status page, the Demo page, and Menu Map. Troubleshooting tab The Troubleshooting tab provides links to various printer troubleshooting information, such as how to clear a paper jam, how to resolve print quality problems, how to resolve other internal problems with the printer, and how to print some printer pages. 118 Chapter 5 Managing the printer ENWW Alerts tab The Alerts tab allows you to configure the printer to automatically notify you of printer alerts. The Alerts tab has links to the following main pages: Set up status alerts Administrative settings Set up status alerts page On the Set up status alerts page, you can choose to turn alerts on or off, specify when the printer should send an alert, and choose from two different types of alerts: www..com a pop-up message a task bar icon Click Apply to activate the settings. Administrative settings page On the Administrative settings page, you can set the frequency of how often the HP toolbox checks for printer alerts. Three settings are available: once per minute (every 60 seconds) twice per minute (every 30 seconds) twenty times per minute (every 3 seconds) If you want to reduce network I/O traffic, reduce the frequency that the printer checks for alerts. Documentation tab The Documentation tab contains links to these information sources: User Guide. Contains the information about the printer usage, warranty, specifications, and support that you are currently reading. The user guide is available in both HTML and PDF format. Install Notes. Contains installation information about the printer. Device Settings button Clicking the Device Settings button connects you to the printer's embedded Web server. See Using the embedded Web server for more information. HP toolbox links The HP toolbox links at the left of the screen provide links to the following options: Select a device. Select from all HP toolbox-enabled devices. View current alerts. View the current alerts for all set up printers. (You must be printing to view current alerts.) Text only page. View HP toolbox as a site map linking to text-only pages. ENWW Using the hp toolbox 119 www..com 120 Chapter 5 Managing the printer ENWW Color This chapter describes how the HP Color LaserJet 4650 series printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: www..com Using color Managing printer color options Matching colors ENWW 121 Using color The HP Color LaserJet 4650 series printer offers great color printing as soon as you set up the printer. It provides a combination of automatic color features to generate excellent color results for the general office user, plus sophisticated tools for the professional who is experienced with color use. The HP Color LaserJet 4650 series printer provides carefully designed and tested color tables to provide a smooth, accurate color rendition of all printable colors. HP ImageREt 3600 www..com HP ImageREt 3600 print technology is a system of innovative technologies developed exclusively by HP to deliver superior print quality. The HP ImageREt system sets itself apart from the industry by integrating technology advancements and optimizing each element of the print system. Several categories of HP ImageREt have been developed for a variety of user needs. The system's foundation is comprised of key color laser technologies, including image enhancements, smart supplies, and high-resolution imaging. As the level or category of ImageREt increases, these core technologies are refined for more advanced system usage, and additional technologies are integrated. The HP ImageREt 3600 is a complete HP proprietary printing solution developed and implemented for the first time in the HP Color LaserJet 4650 series printer. HP now offers superior image enhancements for general office documents and marketing collateral. HP Image REt 3600 does well in different environmental conditions and with a variety of media. The image mode of this print system is optimized for printing on HP High Gloss Laser Paper. Best image printing For the best image quality from the HP Color LaserJet 4650 series printer, use HP High Gloss Laser Paper in the special imaging mode. To select the image mode, set the media type to HP High Gloss (Images). See Printing on special media for more information. Paper selection For the best color and image quality, it is important to select the appropriate media type from the printer menu or from the front panel. See Selecting print media. Color options Color options enable optimal color output automatically for diverse types of documents. Color options use object tagging, which allows optimal color and halftone settings to be used for different objects (text, graphics, and photos) on a page. The printer driver determines which objects are used on a page and uses halftone and color settings that provide the best print quality for each object. Object tagging, combined with optimized default settings, produces great color out of the box. In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers. 122 Chapter 6 Color ENWW sRGB Standard red-green-blue (sRGB) is a world-wide color standard originally developed by HP and Microsoft as a common color language for monitors, input devices (scanners, digital cameras), and output devices (printers, plotters). It is the default color space used for HP products, Microsoft operating systems, the Web, and most office software sold today. sRGB is representative of the typical Windows computer monitor today and the convergence standard for high-definition television. Note Factors such as the type of monitor you use and the room's lighting can affect the appearance of colors on your screen. For more information, see Matching colors. The latest versions of Adobe PhotoShop, CorelDRAWTM, Microsoft Office, and many other applications use sRGB to communicate color. Most importantly, as the default color space in Microsoft operating systems, sRGB has gained broad adoption as a means to exchange color information between applications and devices using a common definition that assures typical users will experience greatly improved color matching. sRGB improves your ability to match colors between the printer, the computer monitor and other input devices (scanner, digital camera) automatically, without the need to become a color expert. www..com Printing in four colors -- CMYK Cyan, magenta, yellow, and black (CMYK) are the inks used by a printing press. The process is often called four-color printing. CMYK data files are typically used by and originate from graphic arts (printing and publishing) environments. The printer will accept CMYK colors through the PS printer driver. The printer color-rendering of CMYK is designed to provide rich, saturated colors for text and graphics. CMYK ink set emulation (PostScript only) The printer's color rendering of CMYK can be made to emulate several standard Offset Press ink sets. Default. This selection is good for general purpose rendering of CMYK data. It is designed to render photographs well, while at the same time providing rich saturated colors for text and graphics. Specification for Web Offset Publications (SWOP). Common ink standards in the United States and other locations. Euroscale. Common ink standard for Europe and other locations. Dainippon Ink and Chemical (DIC). Common ink standard in Japan and other locations. Device. Emulation is turned off. To render photographs properly with this selection, images require color management in the application or operating system. ENWW Using color 123 Managing printer color options Setting color options to Automatic will typically produce the best possible print quality for color documents. However, there may be cases when you want to print a color document in grayscale (black and white) or wish to change one of the printer's color options. Using Windows, print in grayscale or change the color options using settings found on the Color tab in the printer driver. Using a Macintosh computer, print in grayscale or change the color options using the Color Matching pop-up menu in the Print dialog box. For more information about how to access the printer drivers, see Accessing the printer drivers. www..com Print in Grayscale Selecting the Print in Grayscale option from the printer driver prints a document in black and white. This option is useful for previewing preliminary copies of slides and hardcopy output, or for printing color documents that will be photocopied or faxed. Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral gray color treatment, halftones, and edge enhancements used for each element in a document. For more information, see your printer driver online Help. Note Automatic is the default setting and is recommended for printing all color documents. The Manual color adjustment option allows you to adjust the neutral gray color treatment, halftones, and edge enhancements for text, graphics, and photographs. To access the Manual color options, from the Color tab, select Manual, then Settings. Manual color options Manual color adjustment allows you to adjust the Color (or Color Map) and Halftoning options individually for text, graphics, and photographs. Halftone options Halftone options affect the resolution and clarity of your color output. You can select halftone settings for text, graphics, and photographs independently. The two halftone options are Smooth and Detail. The Smooth option provides better results for large, solid-filled print areas. It also enhances photographs by smoothing out fine color gradations. Choose this option when uniform and smooth area fills are top priority. The Detail option is useful for text and graphics that require sharp distinctions among lines or colors, or images that contain a pattern or a high level of detail. Choose this option when sharp edges and details are top priority. Note Some applications convert text or graphics to raster images. In these cases, the Photographs settings will also control text and graphics. Neutral Grays 124 Chapter 6 Color ENWW The Neutral Grays setting determines the method used for creating gray colors used in text, graphics, and photographs. Two values are available for the Neutral Grays setting: Black Only generates neutral colors (grays and black) using only black toner. This guarantees neutral colors without a color cast. 4-Color generates neutral colors (grays and black) by combining all four toner colors. This method produces smoother gradients and transitions to non-neutral colors, and it produces the darkest black. Note Some applications convert text or graphics to raster images. In these cases, the Photographs settings will also control text and graphics. Edge Control www..com The Edge Control setting determines how edges are rendered. Edge control has three components: adaptive halftoning, REt, and trapping. Adaptive halftoning increases the edge sharpness. Trapping reduces the effect of color plane misregistration by slightly overlapping the edges of adjacent objects. The color REt option increases the apparent resolution by placing each dot for the smoothest edges. Four levels of edge control are available: Maximum is the most aggressive trapping setting. Adaptive halftoning and color REt settings are on. Normal is the default trapping setting. Trapping is at a medium level. Adaptive halftoning and color REt settings are on. Light sets trapping at a minimal level. Adaptive halftoning and color REt settings are on. Off turns off trapping, adaptive halftoning, and color REt. RGB Color Three values are available for the RGB Color setting: Default instructs the printer to interpret RGB color as sRGB. sRGB is the accepted standard of Microsoft and the World Wide Web Organization (www). Vivid instructs the printer to increase the color saturation in the midtones so that colored objects appear more colorful. Printed blues and greens will likely appear darker than on your monitor. This option is good for business graphics or for producing colors similar to the HP Color LaserJet 4550. Device instructs the printer to print RGB data in raw device mode. To render photographs properly with this selection, you must manage image color in the application or operating system. Note HP Color LaserJet 4650 series Color Emulation can be accessed though the Print Task Quick Sets in the printer driver. ENWW Managing printer color options 125 Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your monitor. These factors include: www..com print media printer colorants (inks or toners for example) printing process (inkjet, press, or laser technology for example) overhead lighting personal differences in perception of color software applications printer drivers computer operating system monitors video cards and drivers operating environment (humidity for example) Keep the above factors in mind when colors on your screen do not perfectly match your printed colors. For most users, the best method for matching colors on your screen to your printer is to print sRGB colors. PANTONE(R) color matching PANTONE(R) has multiple color matching systems. PANTONE(R) Matching System is very popular and uses solid inks to generate a wide range of color hues and tints. See http://www.hp.com/support/lj4650 for details on how to use PANTONE(R) Matching System with this printer. Sample book color matching The process for matching printer output to preprinted sample books and standard color references is complex. In general, you can obtain a reasonably good match to a sample book if the inks used to create the sample book are cyan, magenta, yellow, and black. These are usually referred to as process color sample books. Some sample books are created from spot colors. Spot colors are specially created colorants. Many of these spot colors are outside of the range of the printer. Most spot color sample books have companion process sample books that provide CMYK approximations to the spot color. Most process sample books will state which process standards were used to print the sample book. In most cases they will be SWOP, EURO, or DIC. To get optimal color matching to the process sample book, select the corresponding ink emulation from the printer menu. If you cannot identify the process standard, use SWOP ink emulation. 126 Chapter 6 Color ENWW Printing color samples To use the Color samples, select the Color sample that is the closest match to the desired color. Use the sample's color value in your application to describe the object you wish to match. Colors may vary depending on paper type and the software application used. For more details on how to use the Color Samples, go to http://www.hp.com/support/lj4650. Use the following procedure to print color samples at the printer using the control panel: 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press www..com to highlight INFORMATION. to select INFORMATION. to highlight PRINT CMYK SAMPLES or PRINT RGB SAMPLES. to select PRINT CMYK SAMPLES or PRINT RGB SAMPLES. Color emulation of the hp color LaserJet 4550 printer The PCL, PS, and HP Color LaserJet 4650 series printer drivers include a Print Task Quick Set called "HP Color LaserJet 4550 Color Emulation." This Print Task Quick Set allows you to easily set the printer to emulate the colors of the HP Color LaserJet 4550 printer. In general, the emulation color rendering has more contrast and is darker in appearance. This emulation works well with documents that contain graphics. ENWW Matching colors 127 www..com 128 Chapter 6 Color ENWW Maintenance This chapter describes ways to maintain your printer. The following topics are covered: www..com Managing print cartridges Changing print cartridges Replacing supplies Configuring alerts ENWW 129 Managing print cartridges Be sure to use genuine HP print cartridges for the best printing results. This section provides information on proper use and storage of HP print cartridges. It also provides information about using non-HP print cartridges. HP print cartridges When you use a genuine new HP print cartridge (part number C9720A, C9721A, C9722A, C9723A), you can obtain the following supplies information: www..com percentage of supplies remaining estimated number of pages remaining number of pages printed Non-HP print cartridges Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured. Because they are not genuine HP products, HP cannot influence their design or control their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered under the printer warranty. When you use a non-HP print cartridge, certain features, such as remaining toner volume data may not be available as a result of using this non-HP supply. If the non-HP print cartridge was sold to you as a genuine HP product, see HP fraud hotline. Print cartridge authentication The HP Color LaserJet 4650 series printer automatically authenticates the print cartridges when the cartridges are inserted into the printer. During authentication, the printer will let you know if a cartridge is or is not a genuine HP print cartridge. If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, call the HP fraud hotline. To override a non-HP print cartridge error message, press the button. HP fraud hotline Call the HP fraud hotline (1-877-219-3183, toll-free in North America) when you install an HP print cartridge and the printer message says the cartridge is non-HP. HP will help determine if the product is genuine and take steps to resolve the problem. Your print cartridge might not be a genuine HP print cartridge if you notice the following: You are experiencing a high number of problems with the print cartridge. The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging). 130 Chapter 7 Maintenance ENWW Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Print cartridge life expectancy The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. An HP color print cartridge lasts an average of 8,000 pages and an HP black print cartridge lasts an average of 9,000 pages when printing on letter or A4-size paper at 5 percent coverage for each print cartridge. Usage conditions and print patterns may cause actual results to vary. www..com At any time, you can verify the life expectancy by checking the toner level, as described below. Checking the print cartridge life You can check the print cartridge life using the printer control panel, the embedded Web server, printer software, or HP Web Jetadmin software. Using the printer control panel 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press to highlight INFORMATION. to select INFORMATION. to highlight PRINT SUPPLIES STATUS PAGE. to print the supplies status page. Using the embedded Web server 1. In your browser, enter the IP address for the printer home page. This takes you to the printer status page. See Using the embedded Web server. 2. On the left side of the screen, click Supplies Status. This takes you to the supplies status page, which provides print cartridge information. Using printer software To use this feature, the HP toolbox software must be installed on your computer. This software is automatically installed as part of the typical software installation. In addition, you must have access to the World Wide Web. 1. On the Start menu, select Programs, and then click HP toolbox. The HP toolbox opens in a Web browser. 2. On the left side of the window, click the Status tab, and then click Supplies Status. ENWW Managing print cartridges 131 Note If you want to order supplies, click Order Supplies. This opens a browser that produces a URL from which to purchase supplies. Select the supplies you wish to order and follow the directions accordingly. Using HP Web Jetadmin In HP Web Jetadmin, select the printer device. The device status page shows print cartridge information. www..com 132 Chapter 7 Maintenance ENWW Changing print cartridges When a print cartridge approaches the end of its useful life, the control panel displays a message recommending that you order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). Replace a print cartridge when the printer control panel displays a REPLACE www..com If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. For information about recycling used print cartridges, see HP Printing Supplies Returns and Recycling Program Information, or visit the HP LaserJet Supplies website at http://www.hp.com/go/recycle. Note To replace the print cartridge 1. Lift the top cover of the printer. CAUTION The fuser might be hot. ENWW Changing print cartridges 133 2. Pull down the front cover and transfer unit. CAUTION www..com Do not place any item on the transfer unit while it is open. If the transfer unit is punctured, print quality problems may result. 3. Remove the used print cartridge from the printer. 4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 134 Chapter 7 Maintenance ENWW 5. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from side to side. www..com 6. Remove the orange shipping lock from the new print cartridge. Discard the lock. 7. Remove the inside sealing tape by grasping the orange tab on the end of the new print cartridge and pulling the tape completely out. Discard the tape. ENWW Changing print cartridges 135 8. Align the print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated. www..com Note If a cartridge is in the wrong slot, the control panel will display the message INCORRECT 136 Chapter 7 Maintenance ENWW Replacing supplies When you use genuine HP supplies, the printer automatically notifies you when supplies are nearly depleted. The notification to order supplies allows ample time to order new supplies before they need to be replaced. Locating supplies Supplies are identified by their labeling and their blue plastic handles. The following figure illustrates the location of each supply item. www..com Supply item locations 1 2 3 fuser print cartridges transfer unit Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the printer. Sufficient space is required above and in the front of the printer for removing supplies. The printer should be located on a flat, sturdy surface. For instructions on installing supplies, see the installation guides provided with each supply item or see more information at http://www.hp.com/support/lj4650. When you connect, select Solve a Problem. CAUTION Hewlett-Packard recommends the use of Genuine HP products in this printer. Use of non-HP products may cause problems requiring service that is not covered by the Hewlett-Packard warranty or service agreements. ENWW Replacing supplies 137 Making room around the printer for replacing supplies The following illustration shows the clearance necessary in front of, above, and to the side of the printer for replacing supplies. www..com Supplies replacement clearance diagram 1 2 3 530 mm (20.9 inches) 1294 mm (50 inches) 804 mm (31.7 inches) Approximate replacement intervals for supplies The following table lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item. Usage conditions and print patterns may cause results to vary. Item Black cartridges Color cartridges Image Transfer kit Image Fuser kit 1 Printer message REPLACE BLACK CARTRIDGE REPLACE Page count 9,000 pages1 8,000 pages1 120,000 pages 150,000 pages Approximate time period2 3 months 2.7 months 41 months 50 months Approximate average A4-/letter-size page count based on 5 percent coverage of individual colors. 2 Approximate life is based on 3,000 pages per month. You can use the HP toolbox software or the embedded Web server to order supplies. For more information, see Using the hp toolbox or Using the embedded Web server. 138 Chapter 7 Maintenance ENWW Configuring alerts You can use HP Web Jetadmin or the printer's embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account or accounts that you specify. You can configure the following: the printer(s) you want to monitor what alerts are to be received (for example, alerts for paper jams, paper out, supplies status, and cover open) the e-mail account to which the alerts should be forwarded www..com Software HP Web Jetadmin Information location See HP Web Jetadmin for general information about HP Web Jetadmin. See the HP Web Jetadmin Help system for details on alerts and how to set them up. Embedded Web server See Using the embedded Web server for general information about the embedded Web server. See the embedded Web server Help system for details on alerts and how to set them up. You can also receive alerts through the HP toolbox software. These alerts display as either a pop-up window or an animated taskbar icon. The HP toolbox software does not send alerts in the form of an e-mail message. You can configure the HP toolbox software to deliver only the alerts you want to receive, and you can also specify how often the software checks the printer's status. See Using the hp toolbox for more information. ENWW Configuring alerts 139 www..com 140 Chapter 7 Maintenance ENWW Problem solving This chapter describes what to do if problems arise with your printer. The following topics are covered: www..com Basic troubleshooting checklist Factors affecting printer performance Troubleshooting information pages Control panel message types Control panel messages Paper jams Common causes of paper jams Clearing jams Media-handling problems Printer feeds multiple sheets Printer feeds incorrect page size Printer pulls from incorrect tray Media does not feed automatically Media does not feed from input Trays 2, 3, or 4 Transparencies or glossy paper will not feed Envelopes jam or will not feed in the printer Output is curled or wrinkled Printer will not duplex or duplexes incorrectly Printer response problems No display message Printer is on, but nothing prints Printer is on, but is not receiving data Unable to select the printer from the computer Printer control panel problems Control panel settings work incorrectly Unable to select Tray 3 or Tray 4 Incorrect printer output Incorrect fonts are printed Unable to print all characters in a symbol set ENWW 141 www..com Drifting text between printouts Erratic, missing characters or interrupted printout Partial printout Software application problems Unable to change system selections through software Unable to select a font from the software Unable to select colors from the software Printer driver does not recognize Tray 3, Tray 4, or the duplex printing accessory Color printing problems Printing black instead of color Incorrect shade Missing color Inconsistent colors after installing a print cartridge Printed colors do not match screen colors Print quality troubleshooting 142 Chapter 8 Problem solving ENWW Basic troubleshooting checklist If you are experiencing problems with the printer, this checklist may help identify the cause of the problem. www..com Is the printer connected to power? Is the printer in the Ready state? Are all necessary cables connected? Are any messages displayed on the control panel? Was a genuine HP supply installed? Were recently replaced print cartridges installed correctly? Was the pull tab on the cartridge removed? Were recently installed supply items (image fuser kit, image transfer kit) installed correctly? Is the on/off switch in the on position? If you cannot find solutions to printer problems in this guide, see http://www.hp.com/supplies/ lj4650. For additional information on installation and setup of the printer, see the getting started guide for this printer. ENWW Basic troubleshooting checklist 143 Factors affecting printer performance Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured in pages per minute (ppm). Other factors that affect printing speed include the use of special media (such as transparencies, glossy media, heavy media, and custom-size media), printer processing time, and download time. The time required to download a print job from the computer and to process the job depends on the following variables: www..com the complexity and size of graphics the printer's I/O configuration (network versus parallel) the speed of the computer you are using the amount of printer memory installed the network operating system and configuration (if applicable) printer personality (PCL or PostScript 3 emulation) Note Adding additional printer memory might resolve memory problems, improve how the printer handles complex graphics, and improve download times, but it will not increase maximum printer speed (ppm rating). 144 Chapter 8 Problem solving ENWW Troubleshooting information pages From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following information pages are described here: paper path test page registration page event log Paper path test page www..com The paper path test page is useful for testing the paper handling features of the printer. You can define the paper path you want to test by selecting the source, destination, and other options available on the printer. 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press to highlight DIAGNOSTICS. to select DIAGNOSTICS. to highlight PAPER PATH TEST. to select PAPER PATH TEST. The message Performing... PAPER PATH TEST appears on the display until the printer finishes the paper path test. The printer returns to the Ready state after printing the paper path test page. Registration page The registration page prints a horizontal arrow and a vertical arrow that show how far from center an image can be printed on the page. You can set registration values for a tray so that an image on the back and front of a page is centered. Setting the registration also allows edge-to-edge printing to be set to within approximately 2 mm (0.08 inch) of all edges of the paper. Image placement varies slightly for each tray. Perform the registration procedure for each tray. 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press Note to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight PRINT QUALITY. to select PRINT QUALITY. to highlight SET REGISTRATION. to select SET REGISTRATION. You can select a tray by specifying a Source. The default Source is Tray 2. To set the registration for Tray 2, go to step 12. Otherwise, proceed to the next step. 8. Press 9. Press 10. Press to highlight Source. to select Source. or to highlight a tray. ENWW Troubleshooting information pages 145 11. Press to select the tray. After selecting the tray, the printer control panel returns to the SET REGISTRATION menu. 12. Press 13. Press to highlight PRINT TEST PAGE. to select PRINT TEST PAGE. 14. Follow the instructions on the printed page. Event log The event log lists the printer events, including printer jams, service errors, and other printer conditions. 1. Press MENU to enter the MENUS. www..com 2. Press 3. Press 4. Press 5. Press to highlight DIAGNOSTICS. to select DIAGNOSTICS. to highlight PRINT EVENT LOG. to select PRINT EVENT LOG. The message Printing... EVENT LOG appears on the display until the printer finishes printing the event log. The printer returns to the Ready state after printing the event log. 146 Chapter 8 Problem solving ENWW Control panel message types Control panel messages are divided into three types, depending on their severity. Status messages Warning messages Error messages Within the error message category, some messages are ranked as Critical error messages. This section explains the differences between the control panel message types. Status messages www..com Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready is displayed if the printer is online. Warning messages Warning messages inform you of data and print errors. These messages typically alternate with the Ready or Status messages and remain displayed until the button is pressed. If CLEARABLE WARNINGS is set to JOB in the printer's configuration menu, these messages are cleared by the next print job. Error messages Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam. Some error messages are auto-continuable; if AUTO CONTINUE=ON the printer will continue normal operation after displaying an auto-continuable error message for 10 seconds. Note Any button pressed during the 10-second display of an auto-continuable error message will override the auto-continue feature and the function of the button pressed will take precedence. For example, pressing the MENU button will display the main menu. Critical error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required. The following table lists and describes control panel messages, in alphabetical order. ENWW Control panel message types 147 Control panel messages Control panel messages Control panel message 10.X.X SUPPLY MEMORY ERROR alternates with For help press The supplies gauge will display the consumption levels of print cartridges. Description The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. The following control panel messages correspond to the color of the print cartridge: 10.00.00 = black print cartridge 10.00.01 = cyan print cartridge 10.00.02 = magenta print cartridge 10.00.03 = yellow print cartridge 13.12.00 JAM IN DUPLEX PATH For help press 2. 3. There is a jam in the duplex path. 1. Press for detailed information about clearing the jam. Press and instructions. to step through the Recommended action 1. 2. 3. Turn the printer off and then back on. Press for more information. If the error persists, contact HP Support at http://www.hp.com/ support/lj4650. www..com If the message persists after clearing all pages, contact HP Support at http://www.hp.com/ support/lj4650. Press for detailed information about clearing the jam. Press and instructions. to step through the 13.XX.Y2 MULTIPLE JAMS IN DUPLEX PATH For help press There is a jam in the duplex path. 1. 2. 3. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/ support/lj4650. Press for detailed information about clearing the jam. Press and instructions. to step through the 13.XX.Y2 MULTIPLE JAMS IN PAPER PATH For help press There are multple jams in the paper path. 1. 2. 3. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/ support/lj4650. 148 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message 13.XX.YY JAM IN PAPER PATH Clear jam then press alternates with 13.XX.YY JAM IN PAPER PATH For help press 13.XX.YY JAM IN www..com Description A page is jammed in the multi-purpose tray. Recommended action 1. 2. 3. Press for detailed information about clearing the jam. Press and instructions. to step through the If the message persists after clearing all pages, contact HP Support at http://www.hp.com/ support/lj4650. There is a jam in the media path. 1. 2. 3. PAPER PATH For help press Press for detailed information about clearing the jam. Press and instructions. to step through the If the message persists after clearing all pages, contact HP Support at http://www.hp.com/ support/lj4650. Press for detailed information about clearing the jam. Press and instructions. to step through the 13.XX.YY JAM IN TOP COVER AREA For help press There is a jam in the top cover area. 1. 2. 3. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/ support/lj4650. Press for detailed information about clearing the jam. Press and instructions. to step through the 13.XX.YY JAM IN TRAY X For help press A page is jammed in Tray 2, Tray 3, Tray 4 or multiple trays. 1. 2. 3. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/ support/lj4650. Press to continue printing. 20 INSUFFICIENT MEMORY For help press alternates with 20 INSUFFICIENT MEMORY To continue press The printer has received more data from the computer than fits in available memory. 1. Note A loss of data will occur. 2. 3. Reduce the complexity of the print job to avoid this error in the future. Adding memory to the printer may allow printing of more complex pages. ENWW Control panel messages 149 Control panel messages (continued) Control panel message 22 EIO X BUFFER OVERFLOW To continue press Description The printer's EIO card in slot X has overflowed its I/O buffer during a busy state. Recommended action 1. Press to continue printing. Note A loss of data will occur. 2. If the message persists, contact HP Support at http://www.hp.com/ support/lj4650. Press to resume printing. 22 PARALLEL I/O BUFFER OVERFLOW For help press alternates with www..com 22 PARALLEL I/O The printer's parallel buffer has overflowed during a busy state. 1. Note A loss of data will occur. 2. If the message persists, disconnect the parallel cable at both ends and reconnect. If the message still persists, contact HP Support at http://www.hp.com/ support/lj4650. Press to continue printing. BUFFER OVERFLOW To continue press 3. 22 SERIAL I/O BUFFER OVERFLOW To continue press The printer's serial buffer has overflowed during a busy state. 1. Note A loss of data will occur. 2. If the message persists, contact HP Support at http://www.hp.com/ support/lj4650. Press Note Loss of data will occur. 2. If the message persists, contact HP Support at http://www.hp.com/ support/lj4650. Press to continue printing. to continue printing. 22 USB I/O BUFFER OVERFLOW To continue press The printer's USB buffer has overflowed during a busy state. 1. 40 BAD SERIAL TRANSMISSION To continue press A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data. 1. Note A loss of data will occur. 2. If the message persists, contact HP Support at http://www.hp.com/ support/lj4650. Press to continue printing. 40 EIO X BAD TRANSMISSION To continue press A connection with the card in EIO slot X has been abnormally broken. 1. Note A loss of data will occur. 2. If the message persists, contact HP Support at http://www.hp.com/ support/lj4650. 150 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message 41.3 UNEXPECTED SIZE IN TRAY X For help press alternates with LOAD TRAY XX [TYPE] [SIZE] To use another tray press 41.5 UNEXPECTED www..com Description Media is loaded that is longer or shorter in the feed direction than the size configured for the tray. Recommended action 1. If the incorrect size was selected, cancel the job or press to access help. OR 2. 3. Press to select another tray. to step through the Press and instructions. TYPE IN TRAY X For help press alternates with LOAD TRAY XX [TYPE] [SIZE] To use another tray press 41.X PRINTER ERROR For help press alternates with 41.X PRINTER ERROR To continue press 49.XXXX PRINTER ERROR To continue turn off then on The printer senses a different media type in the media path than configured in the tray. 1. If the incorrect size was selected, cancel the job or press to access help. OR 2. 3. Press to select another tray. to step through the Press and instructions. A printer error has occurred. 1. 2. 3. Press to continue or press more information. for If the message persists, turn the printer off and then back on. If the message still persists, contact HP Support at http://www.hp.com/ support/lj4650. A critical firmware error has occurred. 1. 2. Turn the printer off and then back on. If the message persists, contact HP Support at http://www.hp.com/ support/lj4650. ENWW Control panel messages 151 Control panel messages (continued) Control panel message 50.X FUSER ERROR For help press Description A fuser error has occurred. The following are specific fuser errors: 50.1 - A low fuser temperature error has occurred in the main thermistor. 50.2 - A fuser warm-up service error has occurred. 50.3 - A high fuser temperature error has occurred in the main thermistor. 50.4 - A faulty fuser error has occurred. 50.8 - A low fuser temperature error has occurred in the sub-thermistor. www..com Recommended action 1. 2. Turn the printer off and then back on. If the message persists, contact HP Support at http://www.hp.com/ support/lj4650. 50.9 - A high fuser temperature error has occurred in the sub-thermistor. These errors may be due to an inadequate power supply, inadequate line voltage, or a problem with the fuser. 51.2Y PRINTER ERROR For help press alternates with 51.2Y PRINTER ERROR To continue turn off then on 53.XY.ZZ CHECK RAM DIMM SLOT X Either a beam detects an error, or a laser error has occured. The values of Y are: Y Description 0 - Black 1 - Cyan 2 - Magenta 3 - Yellow An error occurred on some memory of the printer. Values of X, Y, and ZZ are: X Device Location 1 Slot 1 2 Slot 2 Y Bank Number 1 Bank number 1 2 Bank number 2 3 Bank number 3 4 Bank number 4 ZZ Error Number 01 Unsupported memory 02 Unrecognized memory 03 Under minimum memory limit 04 Exceeded maximum memory limit 05 Failed RAM test 1. 2. Turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. If prompted to do so, press to continue. The printer should come to the Ready state, but will not make full use of all memory installed. Otherwise: 1. 2. 3. 4. Turn the printer off. Verify that all DDR SDRAM meets specifications and is correctly seated. Turn the printer on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. 152 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message 54.01 PRINTER ERROR To continue turn off then on 54.X PRINTER ERROR To continue turn off then on Printing cannot continue. There is a toner remaining sensor malfunction. Values of X are: 15 - Yellow 16 - Magenta 17 - Cyan www..com Description Printing cannot continue. The humidity environmental sensor is abnormal. Recommended action 1. 2. Turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. Turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. 1. 2. 18 - Black A printer command error has occurred. 1. 2. Turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. 55.0X.YY DC CONTROLLER ERROR For help press alternates with 55.0X.YY PRINTER ERROR To continue turn off then on 56.XX PRINTER ERROR To continue turn off then on 57.0X PRINTER ERROR To continue turn off then on 58.0X PRINTER ERROR For help press alternates with 58.0X PRINTER ERROR To continue turn off then on A printer error has occurred. 1. 2. Turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. Turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. Turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. A printer fan error has occurred. 1. 2. A memory tag error was detected. 1. 2. ENWW Control panel messages 153 Control panel messages (continued) Control panel message 59.XY PRINTER ERROR For help press alternates with 59.XY PRINTER ERROR To continue turn off then on 62 NO SYSTEM www..com Description A printer motor error has occurred. Recommended action 1. 2. Turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. Note: This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed. No system was found. 1. 2. Turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. Press to continue. To continue turn off then on 68.X PERMANENT STORAGE FULL For help press alternates with 68.X PERMANENT STORAGE FULL To continue press A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior. X Description 0 for onboard NVRAM 1 for removable disk (flash or hard) 1. 2. 3. 4. For 68.0 errors, turn the printer off and then back on. If a 68.0 error persists, contact HP Support. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive. For 68.1 errors that persist, contact HP Support. Press to continue. 5. A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior. X Description 0 for onboard NVRAM 1 for removable disk (flash or hard) 1. 2. 3. 68.X PERMANENT STORAGE WRITE FAIL To continue press If the message persists, turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. 68.X STORAGE ERROR SETTINGS CHANGED For help press alternates with 68.X STORAGE ERROR SETTINGS CHANGED To continue press 79.XXXX PRINTER ERROR To continue turn off then on One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior. 1. 2. 3. Press to continue. If the message persists, turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. A critical hardware error has occurred. 1. 2. Turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. 154 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message 8X.YYYY EIO X ERROR Description The EIO accessory card in slot X has encountered a critical error. X Description 1: error in slot 1 2: error in slot 2 Access Denied MENUS LOCKED An attempt has been made to modify a menu item while the control panel security mechanism is enabled by the printer administrator. The message will disappear shortly, and the printer will return to Ready or BUSY state. The 500-sheet input tray is not making proper connection with the printer. Contact the printer administrator to change settings. Recommended action 1. 2. Turn the printer off and then back on. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. www..com BAD OPTIONAL TRAY CONNECTION 1. 2. 3. 4. Verify that the printer is on a level surface. Turn the printer off. Reseat the printer on the 500-sheet input tray. If the printer is on the optional printer stand, make sure that the support straps are attached to the rear of the stand and printer. Turn the printer on after reseating the 500-sheet input tray. 5. Calibrating... Canceling... The printer is calibrating. The printer is in the process of canceling a job. The message will continue to be displayed while the job is stopped, the paper path flushed, and any remaining incoming data on the active data channel is received and discarded. The flash card in slot X is not working correctly. No action necessary. No action necessary. CARD SLOT X NOT FUNCTIONAL 1. 2. Turn the printer off. Remove the card from the slot indicated and replace with a new card. Checking paper path Checking printer CHOSEN PERSONALITY NOT AVAILABLE To continue press alternates with CHOSEN PERSONALITY NOT AVAILABLE For help press The engine is turning its rollers to check for possible paper jams. The engine is doing an internal test. PJL encountered a request for a personality that did not exist in the printer. The job is aborted and no pages will be printed. No action necessary. No action necessary. 1. 2. 3. Press for detailed information. to step through the Press and instructions. Reprint using the correct driver for the device. ENWW Control panel messages 155 Control panel messages (continued) Control panel message Clearing event log Description This message is displayed while the event log is cleared. The printer will exit the MENUS once the event log has been cleared. The printer jammed or detected misplaced paper when turned on. The printer is attempting to eject jammed pages automatically. The covers need to be closed. Recommended action No action necessary. Clearing paper path No action necessary. CLOSE FRONT COVERS For help press Close front covers. Note This message might also appear if the fuser is missing or incorrectly installed. Ensure that the fuser is correctly installed. www..com DATA RECEIVED To print last page press alternates with Ready To print last page press Deleting... DISK DEVICE FAILURE To clear press alternates with Ready The printer received data and is waiting for a form feed. When the printer receives another file, the message should disappear. Press to continue printing. The printer is currently deleting the stored job. A device failure has occurred on the specified drive. Printing may continue for jobs that do not require access to the disk drive. No action necessary. 1. 2. 3. 4. To clear the message, press the key. If the message persists, remove and re-install the EIO disk drive. Turn the printer back on. If the message still persists, replace the EIO disk drive. To clear the message, press the key. If the message persists, turn the printer off and then back on. If the message reappears, there may be a problem with the software application. Use the HP Web Jetadmin software to delete files from the EIO disk drive, or delete the stored job from the printer control panel. To clear the message, press the key. If the message persists, turn the printer off and then back on. DISK FILE OPERATION FAILED To clear press alternates with Ready DISK FILE SYSTEM IS FULL To clear press alternates with Ready The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory). Printing may continue. 1. 2. 3. The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full. 1. 2. 3. 156 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message DISK IS WRITE PROTECTED To clear press alternates with Ready EIO DISK X NOT FUNCTIONAL For help press EIO X disk initializing EIO X disk spinning up Event Log Empty The EIO disk device in slot X is spinning up its platter. SHOW EVENT LOG was selected from the control panel, and the event log is empty. A device failure has occurred on the specified drive. Printing may continue for jobs that do not require the Flash DIMM. No action necessary. The EIO disk in slot X is not working correctly. 3. 1. 2. Description The file system device is protected and no new files can be written to it. Recommended action 1. To enable writing to the disk, turn off write protection, using HP Web Jetadmin. To clear the message, press the key. If the message persists, turn the printer off and then back on. Turn the printer off. Remove the EIO disk from the slot indicated and replace with a new EIO disk drive. 2. www..com The EIO disk device in slot X is initializing. No action necessary. No action necessary. FLASH DEVICE FAILURE To clear press alternates with Ready 1. 2. 3. 4. To clear the message, press the key. If the message persists, remove and re-install the EIO disk drive. Turn the printer back on. If the message still persists, replace the Flash DIMM. To clear the message, press the key. If the message persists, turn the printer off and then back on. If the message reappears, there may be a problem with the software application. Use HP Web Jetadmin software to delete files from the Flash Memory and try again. To clear the message, press the key. If the message persists, turn the printer off and then back on. FLASH FILE OPERATION FAILED To clear press alternates with Ready FLASH FILE SYSTEM IS FULL To clear press alternates with Ready The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory). 1. 2. 3. The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full. 1. 2. 3. ENWW Control panel messages 157 Control panel messages (continued) Control panel message FLASH IS WRITE PROTECTED To clear press alternates with Ready Genuine HP supplies installed A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds. A job was sent that specified MANUAL FEED and Tray 1 is empty. 3. Description The file system device is protected and no new files can be written to it. Recommended action 1. To enable writing to the Flash Memory, turn off write protection, using HP Web Jetadmin. To clear the message, press the key. If the message persists, turn the printer off and then back on. 2. No action necessary. If no paper in tray: www..com Load Tray 1 with the specified media. OR To use media from another tray, press and select the tray from the list. Manually Feed A cartridge is installed in the wrong slot and the cover is closed. 1. Open the top cover and image transfer unit. CAUTION The image transfer unit can be easily damaged. 2. 3. 4. Remove the incorrect print cartridge. Install the correct print cartridge. Close the front cover. Incorrect PIN The wrong PIN was entered. After three incorrect PIN entries, the printer will return to Ready At least one supply item is incorrectly positioned in the printer and another supply item is missing, incorrectly placed, out, or low. Re-enter PIN correctly. INCORRECT SUPPLIES For status press The supplies gauge will display the consumption levels of print cartridges. 1. 2. 3. 4. Press to access the SUPPLIES STATUS menu. Press and to highlight the specific supply that has a problem. Press to view help for the supply. to step through the Press and instructions. Initializing permanent storage Initializing... Displayed when the printer is turned on to show that permanent storage is being initialized. This message is displayed when the printer is turned on, as soon as the individual tasks begin initialization. No action necessary. No action necessary. 158 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message INSERT OR CLOSE TRAY X For help press INSTALL www..com Description Tray XX must be inserted or closed before the current job can be printed. Recommended action Close the tray indicated. The cartridge is either not installed or not correctly installed in the printer. 1. Open the top cover and image transfer unit. CAUTION The image transfer unit can be easily damaged. 2. 3. 4. Insert the print cartridge and make sure that it is fully seated. Close the front cover. If the error persists, contact HP support at http://www.hp.com/ support/lj4650. Press to access the SUPPLIES STATUS menu. Press and to highlight the specific supply that has a problem. Press to view help for the supply. to step through the INSTALL SUPPLIES For status press The supplies gauge will display the consumption levels of print cartridges. At least one supply item is missing or is not correctly seated in the printer and another supply item is missing, incorrectly placed, out, or low. Insert the supply item or make sure the installed supply item is fully seated. 1. 2. 3. 4. Press and instructions. INSUFFICIENT MEMORY TO LOAD FONTS/DATA For help press alternates with Device To continue press The device does not have enough memory to load the data, such as fonts or macros from the location specified. Device can be one of the following: INTERNAL = ROM directly on the formatter board CARD SLOT X = font card in slot X DIMMS EIO X DISK = removable hard disk installed in EIO slot X 1. 2. To use the device without the data, press . To solve the problem, add more memory to the device. DDR SDRAM Memory: 128MB, (Q2630A) or 256MB (Q2631A). LOAD TRAY 1: Tray 1 is loaded and configured for a type and size other than the one specified in the job. 1. 2. If the correct paper is loaded, press . Otherwise, remove the incorrect paper and load Tray 1 with the specified paper. Confirm that the media guides are in the correct position. Verify that the tray switch is in the correct position. To use another tray, remove paper from Tray 1 and then press . 3. 4. 5. ENWW Control panel messages 159 Control panel messages (continued) Control panel message LOAD TRAY XX [TYPE] [SIZE] For help press Description Tray XX is either empty or configured for a type and size other than specified in the job. No other tray is available. Recommended action 1. 2. 3. LOAD TRAY XX [TYPE] [SIZE] For help press alternates with LOAD TRAY XX www..com Load the paper tray with the specified media. Confirm that the media guides are in the correct position. Verify that the tray switch is in the correct position. Load the paper tray with the specified media. Confirm that the media guides are in the correct position. Verify that the tray switch is in the correct position. To use another tray, press . Tray XX is either empty or configured for a type and size other than specified in the job. 1. 2. 3. 4. [TYPE] [SIZE] To use another tray press LOAD TRAY XX [TYPE] [SIZE] Move tray switch to CUSTOM. alternates with LOAD TRAY XX [TYPE] [SIZE] For help press LOAD TRAY XX [TYPE] [SIZE] Move tray switch to CUSTOM. alternates with LOAD TRAY XX [TYPE] [SIZE] To use another tray press LOAD TRAY XX [TYPE] [SIZE] Recommend move tray switch to STANDARD. Then close tray alternates with LOAD TRAY XX [TYPE] [SIZE] For help press Tray XX is either empty or configured for a type and size other than specified in the job. The size specified in the job is a detectable size. No other tray is available. Tray XX is either empty or configured for a type and size other than specified in the job. The size specified in the job requires that the tray switch be in the custom position. Tray XX is either empty or configured for a type and size other than specified in the job. Tray XX is either empty or configured for a type and size other than specified in the job. The size specified in the job requires that the tray switch be in the custom position. No other tray is available. 1. 2. 3. Load the paper tray with the specified media. Confirm that the media guides are in the correct position. Verify that the tray switch is in the custom position. 1. 2. 3. 4. Load the paper tray with the specified media. Confirm that the media guides are in the correct position. Verify that the tray switch is in the custom position. To use another tray, press . 1. 2. 3. Load the paper tray with the specified media. Confirm that the media guides are in the correct position. Verify that the tray switch is in the STANDARD position so the printer will automatically detect the size. 160 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message LOAD TRAY XX [TYPE] [SIZE] Recommend move tray switch to STANDARD. Then close tray alternates with LOAD TRAY XX [TYPE] [SIZE] To use another tray press Loading program X www..com POWER OFF DO NOT Description Tray XX is either empty or configured for a type and size other than specified in the job. The size specified in the job is a detectable size. Recommended action 1. 2. 3. Load the paper tray with the specified media. Confirm that the media guides are in the correct position. Verify that the tray switch is in the STANDARD position so the printer will automatically detect the size. Programs and fonts can be stored on the printer's file system and are loaded into RAM when the printer is turned on. The number XX specifies a sequence number indicating the current program being loaded. The even-numbered pages of a manual two-sided document have been printed and the printer is waiting for the output stack to be inserted for the oddnumbered pages to be printed. No action necessary. Do not turn the printer off. MANUALLY FEED OUTPUT STACK Follow the instructions on the Print on Both Sides instruction dialog box at the computer. OR Press for help at the printer. Manually Feed A job was sent specifying MANUAL FEED and Tray 1 is empty. No other tray is available. A job was sent that specified Manually Feed. Tray 1 is already loaded. Load Tray 1 with the specified media. Load Tray 1 with the specified media. OR If the corrected paper is loaded in Tray 1, press to print. To use media from another tray, clear the media from Tray 1, and then press . The printer is executing a Component Test and the component selected is a solenoid. No jobs stored on the EIO disk. This message is displayed when the user enters the RETRIEVE JOB menu and there are no jobs to retrieve. No action necessary. No action necessary. ENWW Control panel messages 161 Control panel messages (continued) Control panel message NON HP SUPPLY DETECTED The supplies gauge will display the consumption levels of print cartridges. Description A new cartridge has been installed that is not made by HP. This message is displayed until an HP cartridge is installed or the button is pressed. Recommended action If you believe you purchased an HP cartridge, please call the HP fraud hotline at (1-877-219-3183, toll-free in North America). CAUTION Any printer repair required as a result of using non-HP cartridges is not covered under HP warranty. To continue printing, press . NON HP SUPPLY IN USE alternates www..com with Ready The supplies gauge will display the consumption levels of print cartridges, but the level of any refilled cartridge will not be shown. ORDER 1. 2. 3. Press to view help for the message. Obtain the part number for the print cartridge indicated. Order a print cartridge Note Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. 1. 2. 3. Press to view help for the message. Obtain the part number for the fuser kit. Order the fuser kit. Note Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. 162 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message ORDER SUPPLIES alternates with Ready For help press The supplies gauge will display the consumption levels of print cartridges. Description More than one supply item is low. Printing will continue until a supply needs to be replaced. Recommended action 1. 2. 3. Press MENU to access the menus. Press or to highlight INFORMATION, and then press . Press or to highlight SUPPLIES STATUS, and then press . Press or to highlight a supply that needs to be ordered. Press to access help for the supply. Obtain a part number from help. Order the supply. Repeat the previous steps as necessary for each supply that needs to be ordered. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. Press to view help for the message. Obtain the transfer kit part number from help. Order the transfer kit. 4. 5. 6. www..com 7. 8. 9. ORDER TRANSFER KIT LESS THAN XXX PAGES For help press alternates with Ready The transfer unit is near end of life. Printing can continue until transfer unit life ends. 1. 2. 3. Note Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. Output Bin Full Remove all paper from bin Paused To return to Ready press RESUME key Performing PRINT/STOP TEST Performing upgrade Performing... PAPER PATH TEST The output bin is full and must be emptied for printing to continue. Remove media from the output bin. The printer is paused, and there are no error messages pending at the display. The I/O continues receiving data until memory is full. The printer is performing a Print/Stop Test. A firmware upgrade is in process. Press the STOP key. No action necessary. Do not turn the printer off until the printer returns to Ready. No action necessary. The printer is performing a Paper Path Test. ENWW Control panel messages 163 Control panel messages (continued) Control panel message Please wait Powersave on Description The printer is in the process of clearing data. The printer is in the power save mode. Any button press, an error condition, or the receipt of printable data may clear this message. This message is displayed when a Print/ Stop Test is run and time expires. This message displays while the printer CMYK samples page is being generated. The printer is generating the configuration page. The printer will return to the online Ready state when the page is completed. Recommended action No action necessary. No action necessary. PRINTING STOPPED To continue press Printing... CMYK Samples www..com Press to continue printing. No action necessary. Printing... CONFIGURATION No action necessary. Printing... DEMO PAGE Printing... Event Log Printing... FILE DIRECTORY The printer is generating the demo page. No action necessary. The printer will return to the online Ready state when the page is completed. The printer is generating the event log No action necessary. page. The printer will return to the online Ready state when the page is completed. The printer is generating the mass storage directory page. The printer will return to the Ready state when the page is completed. The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page is completed. No action necessary. Printing... FONT LIST No action necessary. Printing... MENU MAP Printing... PQ TROUBLESHOOTING The printer is generating the printer No action necessary. menu map. The printer will return to the Ready state when the page is completed. The printer is generating the print quality troubleshooting pages. The printer will return to the Ready state when the pages are printed. The printer is generating the registration page. The printer will return to the SET REGISTRATION menu when the page is completed. This message displays while the printer RGB samples page is being generated. The printer is generating the supplies status page. The printer will return to the online Ready state when the page is completed. Follow the instructions on the printed pages. Printing... REGISTRATION PAGE Follow the instructions on the printed pages. Printing... RGB Samples Printing... SUPPLIES STATUS No action necessary. No action necessary. 164 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message Printing... Usage Page Processing duplex job Do not grab paper until job completes Processing... The printer is currently processing a job but is not yet picking pages. When paper motion begins, this message will be replaced by a message that indicates which tray the job is being printed from. The printer is currently processing or printing collated copies. The message indicates that copy X of Y total copies is currently being processed. The printer is actively processing a job from the designated tray. The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full. No action necessary. Description Recommended action The printer is generating the usage No action necessary. page. The printer will return to the online Ready state when the page is completed. Paper temporarily comes into the output bin while printing a duplex job. Do not attempt to remove the pages until the job is complete. Do not grab paper as it temporarily comes into the output bin. The message will disappear when the job is finished. www..com Processing... copy No action necessary. Processing... from tray xx RAM DISK SYSTEM IS FULL To clear press alternates with Ready No action necessary. To clear the message, press the key. If the message persists, turn the printer off and then back on. Note This will also delete any files saved in RAM. A device failure has occurred on the specified drive. 1. 2. 3. The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory). Printing may continue. 1. 2. 3. To clear the message, press the key. If the message persists, turn the printer off and then back on. If the message still persists, contact HP Support. To clear the message, press the key. If the message persists, turn the printer off and then back on. If the message reappears, there may be a problem with the software application. To enable writing to the RAM disk, turn off write protection, using HP Web Jetadmin software. To clear the message, press the key. If the message persists, turn the printer off and then back on. RAM DISK DEVICE FAILURE To clear press alternates with Ready RAM DISK FILE OPERATION FAILED To clear press alternates with Ready RAM DISK IS WRITE PROTECTED To clear press alternates with Ready The file system device is protected and no new files can be written to it. 1. 2. 3. ENWW Control panel messages 165 Control panel messages (continued) Control panel message Ready The supplies gauge will display the consumption levels of print cartridges. Ready Diagnostics mode To exit press STOP KEY Receiving upgrade REMOVE www..com ALL PRINT CARTRIDGES To exit press STOP KEY Remove at least one print cartridge. To exit press STOP KEY REPLACE The printer is in a special diagnostics mode. Press the STOP key to exit the special diagnostics mode. OR No action is necessary. Do not turn the printer off until the printer returns to Ready. Remove all print cartridges. 1. Open the top cover and image transfer unit. CAUTION The image transfer unit can be easily damaged. 2. 3. 4. 5. Remove the identified print cartridge. Install a new print cartridge. Close the top and front covers. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. 166 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message REPLACE CAUTION The image transfer unit can be easily damaged. Remove the identified print cartridge. Install a new print cartridge. Close the top and front covers. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. www..com ENWW Control panel messages 167 Control panel messages (continued) Control panel message REPLACE FUSER KIT For help press Description The fuser kit has reached the end of its life. Printing will not continue until the fuser has been replaced. Recommended action 1. 2. 3. 4. 5. 6. Open the top cover. Loosen the blue thumb screws. Remove the old fuser unit. Install a new fuser unit and secure with thumb screws. Close the top cover. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. Note www..com If you want to continue printing past the end-of-life message, the fuser kit count must be reset using the printer control panel. Please note that the end-of-life message is provided as a customer service, and printing past it is likely to result in print quality degradation in the near future. Once the fuser kit count has been reset after an end-of-life message, feedback on the kit's remaining life will be incorrect until the kit is replaced and the count is reset again. To reset the fuser count 1. 2. 3. 4. 5. 6. 7. 8. 9. Press MENU to enter the MENUS. Press and to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press Press and to highlight RESETS. to select RESETS. to highlight RESET Press and SUPPLIES. Press to select RESET SUPPLIES. to highlight NEW Press and FUSER KIT. Press to select NEW FUSER KIT. and to highlight YES. 10. Press 11. Press to select YES. The fuser count is reset and the printer is ready to use. 168 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message REPLACE FUSER KIT For help press alternates with REPLACE FUSER KIT To continue press Description The fuser is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP. Recommended action 1. 2. 3. Order the fuser kit. To continue printing, press . To replace the fuser kit, perform the following steps: www..com Open the top cover. Loosen the blue thumb screws. Remove the old fuser unit. Install a new fuser unit and secure with thumb screws. Close the top cover. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. Note If you want to continue printing past the end-of-life message, the fuser kit count must be reset using the printer control panel. Please note that the end-of-life message is provided as a customer service, and printing past it is likely to result in print quality degradation in the near future. Once the fuser kit count has been reset after an end-of-life message, feedback on the kit's remaining life will be incorrect until the kit is replaced and the count is reset again. To reset the fuser count 1. 2. 3. 4. 5. 6. 7. 8. 9. Press MENU to enter the MENUS. Press and to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press Press and to highlight RESETS. to select RESETS. to highlight RESET Press and SUPPLIES. Press to select RESET SUPPLIES. to highlight NEW Press and FUSER KIT. Press to select NEW FUSER KIT. and to highlight YES. 10. Press 11. Press to select YES. The fuser count is reset and the printer is ready to use. ENWW Control panel messages 169 Control panel messages (continued) Control panel message REPLACE SUPPLIES For status press The supplies gauge will display the consumption levels of print cartridges. Description Multiple supplies are at the end of their useful life. If the supplies affected are cartridges only, printing has stopped because the COLOR SUPPLY OUT setting in SYSTEM SETUP is set to STOP. If the fuser or transfer kit is affected, then printing always stops. Recommended action 1. 2. 3. 4. 5. Press to access the SUPPLIES STATUS menu. Press and to highlight the specific supply that has a problem. Press to view help for the supply. to step through the Press and instructions. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. Press to access the SUPPLIES STATUS menu. Press and to highlight the specific supply that has a problem. Press to view help for the supply. to step through the REPLACE SUPPLIES www..com To continue press The supplies gauge will display the consumption levels of print cartridges. Multiple supplies are at the end of their 1. useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP. 2. 3. 4. 5. Press and instructions. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. REPLACE SUPPLIES Using black only The supplies gauge will display the consumption levels of print cartridges. alternates with Ready For help press The supplies gauge will display the consumption levels of print cartridges. At least one color cartridge is at the end of its useful life and the COLOR SUPPLY OUT setting in SYSTEM SETUP is set to AUTOCONTINUE BLACK. Printing will continue using black toner only. Press to identify which supplies should be replaced. Replace identified supplies to continue printing in color. 170 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message REPLACE TRANSFER KIT For help press Description The transfer unit is at end of life. Printing will not continue until the transfer kit has been replaced. Recommended action 1. 2. 3. 4. 5. 6. Open the top and front cover. Remove the old unit by pressing the blue buttons on either side of the unit. Slide the old unit out of the printer. Install a new transfer unit. Close the front and top covers. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. Note www..com If the old transfer unit was not at end-oflife when it was replaced (for example, if it was damaged), or if you want to continue printing past the end-of-life message, the transfer unit count must be reset using the printer control panel. Please note that the end-of-life message is provided as a customer service, and printing past it is likely to result in print quality degradation in the near future. Once the transfer kit count has been reset after an end-of-life message, feedback on the kit's remaining life will be incorrect until the kit is replaced and the count is reset again. To reset the transfer unit count 1. 2. 3. 4. 5. 6. 7. 8. 9. Press MENU to enter the MENUS. Press and to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press Press and to highlight RESETS. to select RESETS. to highlight RESET Press and SUPPLIES. Press to select RESET SUPPLIES. Press and to highlight NEW TRANSFER KIT. Press KIT. to select NEW TRANSFER and to highlight YES. 10. Press 11. Press to select YES. The transfer unit count is reset and the printer is ready to use. ENWW Control panel messages 171 Control panel messages (continued) Control panel message REPLACE TRANSFER KIT For help press alternates with REPLACE TRANSFER KIT To continue press Description Recommended action Order the transfer kit. To continue printing, press . To replace the transfer kit, perform the following steps: Open the top and front cover. Remove the old unit by pressing the blue buttons on either side of the unit. Slide the old unit out of the printer. Install a new transfer unit. Close the front and top covers. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. The transfer unit is nearing the end of its 1. useful life and the SUPPLIES LOW 2. setting in SYSTEM SETUP is set to STOP. 3. www..com Note If the old transfer unit was not at end-oflife when it was replaced (for example, if it was damaged), or if you want to continue printing past the end-of-life message, the transfer unit count must be reset using the printer control panel. Please note that the end-of-life message is provided as a customer service, and printing past it is likely to result in print quality degradation in the near future. Once the transfer kit count has been reset after an end-of-life message, feedback on the kit's remaining life will be incorrect until the kit is replaced and the count is reset again. 172 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message REPLACE TRANSFER KIT For help press alternates with REPLACE TRANSFER KIT To continue press 3. 4. 5. 6. www..com Description Recommended action The transfer unit is nearing the end of its Continued useful life and the SUPPLIES LOW To reset the transfer unit count setting in SYSTEM SETUP is set to STOP. 1. Press MENU to enter the MENUS. 2. Press and to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press Press and to highlight RESETS. to select RESETS. to highlight RESET Press and SUPPLIES. Press 7. 8. 9. to select RESET SUPPLIES. Press and to highlight NEW TRANSFER KIT. Press KIT. to select NEW TRANSFER and to highlight YES. 10. Press 11. Press to select YES. The transfer unit count is reset and the printer is ready to use. Request accepted please wait The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print. The firmware upgrade was not completed successfully. YES is selected in the Reset Supplies menu, to reset the counts for any of the supplies that cannot be detected as new. The printer is restoring settings. The printer is restoring factory settings. No action necessary. Resend upgrade Resetting Kit Count Attempt upgrade again. No action necessary. Restoring... Restoring... factory settings Rotating No action necessary. No action necessary. A component test is in progress; the component selected is the Press STOP when ready to stop this test. The printer is executing a Component Test and the component selected is a motor. A menu selection has been saved. Press STOP when ready to stop this test. No action necessary. ENWW Control panel messages 173 Control panel messages (continued) Control panel message SIZE MISMATCH TRAY XX=[SIZE] For help press alternates with Ready Description The tray is loaded with media longer or shorter in the feed direction than the size configured for the tray. Recommended action 1. 2. Adjust the side and rear media guides against the paper. If the media used is letter, A4, executive, JIS B5, A5, or legal, the tray switch should be set to STANDARD. Set the tray switch to CUSTOM for all other media sizes. The tray switch must be set before the size can be selected from the control panel. If necessary, press after the tray is closed to reset the paper size or type. If the configuration of the size and type is correct, press to clear the message. To change media size or type, press . Use and to highlight the size or type, and then press to select. 3. If action is required to change the size, a message with instructions will appear after the selection is attempted. If the configuration of the size and type is correct, press to clear the message. To change media size or type, press . Use and to highlight the size or type, and then press to select. 3. If action is required to change the size, a message with instructions will appear after the selection is attempted. See Configuring input trays for more details. 3. Tray X www..com [TYPE] [SIZE] Size detected by tray alternates with Tray X [TYPE] [SIZE] To change size or type press Tray X [TYPE] [SIZE] Size specified by user alternates with TRAY XX [TYPE] [SIZE] To change size or type press The printer is reporting the current configuration of tray X. The tray switch is in the STANDARD position. 1. 2. The printer is reporting the current configuration of tray X. The tray switch is in the CUSTOM position. 1. 2. 4. TRAY X EMPTY [TYPE] [SIZE] alternates with Ready TRAY X OPEN For help press alternates with Ready The specified tray is open or not closed completely. The specified tray is empty and the current job does not currently need this tray to print. Refill the tray at a convenient time. Close the tray. 174 Chapter 8 Problem solving ENWW Control panel messages (continued) Control panel message TRAY XX SIZE= TRAY XX SIZE= www..com A non-detectable media size was selected from the menu and the tray switch is set to STANDARD. In order to change the tray size to the size selected, the tray switch must first be in the custom position. 1. 2. alternates with TRAY XX SIZE= 3. TRAY XX SIZE= A detectable media size was selected from the menu, but the tray guide sensors detect a different size. The size selected from the menu does not match the size detected by the tray. Size detection occurs when the tray switch is set to the STANDARD position. The tray switch is already in the correct position for the size selected. 1. 2. 3. TRAY XX SIZE= No action is necessary. 1. 2. Adjust the side and rear media guides against the paper. If the media used is letter, A4, executive, JIS B5, A5, or legal, the tray switch should be set to STANDARD. Set the tray switch to CUSTOM for all other media sizes. The tray switch must be set before the size can be selected from the control panel. Reset the paper size in the paper handling menu or tray size pop-up menu. 3. ENWW Control panel messages 175 Control panel messages (continued) Control panel message TRAY XX SIZE= 3. TYPE MISMATCH www..com TRAY XX=[TYPE] For help press alternates with Ready The media type loaded in the tray does not match the media type configured for the tray. 1. 2. 3. Unable to mopy job alternates with Processing... Unable to Store Job alternates with Processing... USE TRAY XX [TYPE] [SIZE] To change press To use press Wait for printer to reinitialize / A Mopy job cannot be mopied because of a memory, disk, or configuration problem. Only one copy will be produced. A job cannot be stored because of a memory, disk, or configuration problem. Install additional memory in the printer or install a disk drive in the printer. Install additional memory in the printer, or install a disk drive into the printer. If a disk drive is installed, delete previously stored print jobs. 1. 2. View tray configurations (type and size) using and . Press to select a tray to use. The printer is offering a selection of alternate media to use for the print job. RAM disk settings have been changed before the printer automatically restarts, or external device modes have changed or the printer is coming out of the diagnostics mode and will automatically restart. The printer is coming out of PowerSave mode. Printing will continue as soon as warmup is completed. No action necessary. Warming up No action necessary. 176 Chapter 8 Problem solving ENWW Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing jams. www..com Paper jam locations 1 2 3 4 5 top cover area duplex path paper path input path trays Paper jam recovery This printer automatically provides paper jam recovery, a feature that allows you to set whether the printer should attempt to automatically reprint jammed pages. The options are: Note AUTO -- Printer will attempt to reprint jammed pages. OFF -- Printer will not attempt to reprint jammed pages. During the recovery process, the printer may reprint several good pages that were printed before the paper jam occurred. Be sure to remove any duplicated pages. ENWW Paper jams 177 To disable paper jam recovery 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press www..com to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight JAM RECOVERY. to select JAM RECOVERY. to highlight OFF. to select OFF. 10. Press the MENU button to return to the Ready state. To improve print speed and increase memory resources, you may want to disable paper jam recovery. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted. 178 Chapter 8 Problem solving ENWW Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. Cause Print media does not meet HP-recommended media specifications. A supply item is installed incorrectly, causing repeated jams. You are reloading paper that has already passed through a printer or copier. An input tray is loaded incorrectly. Solution Use only media that meets HP specifications. See Supported media weights and sizes. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. Do not use media that has been previously printed on or copied. Remove any excess media from the input tray. Press media down in the input tray so it fits below the tabs, and within the media width guides. See Configuring input trays. Input tray guides are not adjusted correctly. Adjust input tray guides so they hold media firmly in place without bending it. If media heavier than 105 g/m2 (28 lb) is loaded into Tray 2, Tray 3, or Tray 4, the media might skew. Remove media, flex it, rotate it 180 degrees, or flip it over. Reload media into the input tray. Do not fan media. Reset the printer. Wait until the page completely settles in the output bin before removing it. www..com Print media is skewed. Print media is binding or sticking together. Print media is removed before it settles into the output bin. When duplexing, the print media is removed Reset the printer and print the document again. before the second side of the document is printed. Wait until the page completely settles in the output bin before removing it. Print media is in poor condition. Print media is not picked up by the internal rollers from Tray 2 or Tray 3. Print media has rough or jagged edges. Print media is perforated or embossed. Printer supply items have reached the end of their useful life. Replace the print media. Remove the top sheet of media. If the media is heavier than 105 g/m2 (28 lb), it may not be picked from the tray. Replace the media. This media does not separate easily. You might need to feed single sheets from Tray 1. Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Replacing supplies for more information. ENWW Common causes of paper jams 179 Cause Media was not stored correctly. Solution Replace the print media. Media should be stored in the original packaging in a controlled environment. Note If the printer continues to jam, contact HP Customer Support or your authorized HP service provider. For more information, see http://www.hp.com/support/lj4650. www..com 180 Chapter 8 Problem solving ENWW Clearing jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1 1. Open Tray 1. www..com 2. Remove any jammed paper from Tray 1. 3. Reload paper in Tray 1 and check to make sure the media is located correctly. Note Do not load media above the fill tabs. 4. Confirm that the guides are in the correct position. 5. Close Tray 1. 6. To continue printing, press , and then press . ENWW Clearing jams 181 Jam in Tray 2, Tray 3, or Tray 4 1. Pull out the tray indicated and place it on a flat surface. Make sure that the paper guides are in the correct position. 2. Remove any partially fed media. Grasp the media by both corners and pull down. www..com Note Use Tray 1 to avoid jams with heavier paper. 3. Inspect the media path to ensure that it is clear. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. 4. For jams that occur in either Tray 3 or Tray 4, check the trays above for jams as well. For example, if the jam occurs in Tray 4, also open Tray 2 and Tray 3 and remove any jammed paper. 5. Check to make sure the media is located correctly and underneath the front corner tabs. Insert the tray into the printer. Make sure all trays are completely closed. 182 Chapter 8 Problem solving ENWW Jams in the top cover Jams in the top cover occur in of the areas indicated in the figures below. Use the procedures in this section to clear a jam in this area. www..com 1 2 Jammed paper Crumpled paper in the fuser To clear a jam in the top cover area WARNING! Do not touch the fuser. It is hot and could cause burns! The fuser's operating temperature is 190C (374 F). Wait ten minutes to allow the fuser to cool before touching the fuser. 1. Using the side handles, open the top cover. ENWW Clearing jams 183 2. Firmly lift the two green handles on either side of the fuser to disengage the fuser rollers. 3. Grasp the media by both corners and pull to remove it. www..com Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. Do not reach into the fuser until it has cooled. 4. Grasp the green handles on the transfer unit and pull down. The front cover will open as the transfer unit is pulled down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is punctured, print quality problems may result. 5. Grasp the media by both corners and pull down. If the media appears to be crumpled in the fuser, go to step 6. 184 Chapter 8 Problem solving ENWW 6. Open the fuser cover and remove any media that is crumpled in the fuser. Note www..com If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. Do not reach into the fuser until it has cooled. 7. Firmly press down on the two green handles on either side of the fuser to re-engage the fuser rollers. 8. Close the transfer unit and front cover. 9. Close the top cover. ENWW Clearing jams 185 Jam in paper path 1. Using the side handles, open the top cover. www..com 2. Grasp the green handle on the transfer unit and pull down. The front cover will open as the transfer unit is pulled down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is punctured, print quality problems may result. 3. Grasp the media by both corners and pull up. 4. Inspect the media path to ensure that it is clear. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. 186 Chapter 8 Problem solving ENWW 5. Close the transfer unit and front cover. 6. Close the top cover. www..com Multiple jams in paper path 1. Using the side handles, open the top cover. ENWW Clearing jams 187 2. Grasp the green handle on the transfer unit and pull down. The front cover will open as the transfer unit is pulled down. www..com CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is punctured, print quality problems may result. 3. Grasp the media by both corners and pull up. 4. Inspect the media path to ensure that it is clear. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. 5. Firmly lift the two green handles on either side of the fuser to disengage the fuser rollers. 6. Grasp the media by both corners and pull to remove it. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. Do not reach into the fuser until it has cooled. 188 Chapter 8 Problem solving ENWW 7. Firmly press down on the two green handles on either side of the fuser to re-engage the fuser rollers. 8. Close the transfer unit and front cover. www..com 9. Close the top cover. Jam in duplex path 1. Using the side handles, open the top cover. ENWW Clearing jams 189 2. Open the front cover. 3. Grasp the media by both corners and pull down. www..com Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. 4. Grasp the green handle on the transfer unit and pull down. 5. Grasp the media by both corners and pull up. 190 Chapter 8 Problem solving ENWW 6. If the media cannot be accessed from this location, close the transfer unit. 7. Grasp the media by both corners and pull. www..com 8. Close the front cover. 9. Close the top cover. ENWW Clearing jams 191 Multiple jams in duplex path 1. Using the side handles, open the top cover. www..com 2. Open the front cover. 3. Grasp the media by both corners and pull down. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. 4. Grasp the green handle on the transfer unit and pull down. 192 Chapter 8 Problem solving ENWW 5. Grasp the media by both corners and pull up. 6. Firmly lift the two green handles on either side of the fuser to disengage the fuser rollers. www..com 7. Grasp the media by both corners and pull to remove it. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. Do not reach into the fuser until it has cooled. 8. Firmly press down on the two green handles on either side of the fuser to re-engage the fuser rollers. ENWW Clearing jams 193 9. If the media cannot be accessed from this location, close the transfer unit. 10. Grasp the media by both corners and pull. www..com 11. Close the front cover. 12. Close the top cover. 194 Chapter 8 Problem solving ENWW Media-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. For ordering information, see Supplies and accessories. For paper specifications for this printer, see Supported media weights and sizes. Printer feeds multiple sheets Cause The input tray is overfilled. The media is not under the tabs in the input tray (Trays 2, 3, and 4). Print media is sticking together. Solution Remove excess media from the input tray. Open the input tray and verify that the media is seated under the metal tabs. Remove media, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray. Note Do not fan media. Fanning can cause static electricity, which can cause media to stick together. Media does not meet the specifications for this printer. Media lift plate is not locked down before the tray is inserted back into the printer. Trays are not properly adjusted. Use only media that meets HP media specifications for this printer. See Supported media weights and sizes. Lock down media lift plate before inserting the tray into the printer. Make sure that the rear media-length guide indicates the length of media being used. www..com Printer feeds incorrect page size Cause The correct size media is not loaded in the input tray. The correct size media is not selected in the software application or printer driver. Solution Load the correct size media in the input tray. Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. For more information about how to access the printer drivers, see Accessing the printer drivers. From the control panel, select the correct size media for Tray 1. Print a configuration page or use the control panel to determine the media size for which the tray is configured. Verify that the rear and width media guides are touching the paper. The correct size media for Tray 1 is not selected in the printer control panel. The media size is not configured correctly for the input tray. The guides in the tray are not against the paper. ENWW Media-handling problems 195 Printer feeds incorrect page size (continued) Cause The Custom/Standard switch in the tray is not in the correct position. Solution Verify that the switch is in the correct position for the media size. Printer pulls from incorrect tray Cause You are using a driver for a different printer. For more information about how to access the printer drivers, see Accessing the printer drivers. The specified tray is empty. www..com Solution Use a driver for this printer. Load media in the specified tray. Change the setting to EXCLUSIVELY. Tray behavior for the requested tray is set to FIRST in the system setup submenu of the configure device menu. The media size is not configured correctly for the input tray. The guides in the tray are not against the paper. The Custom/Standard switch in the tray is not in the correct position. Print a configuration page or use the control panel to determine the media size for which the tray is configured. Verify that the guides are touching the paper. Verify that the switch is in the correct position for the media size. Media does not feed automatically Cause Manual feed is selected in the software application. The correct size media is not loaded. The input tray is empty. Media from a previous jam has not been completely removed. The media size is not configured correctly for the input tray. The guides in the tray are not against the paper. The custom/standard switch in the tray is not in the correct position. Solution Load Tray 1 with media, or, if the media is loaded, press . Load the correct size media. Load media into the input tray. Open the printer and remove any media in the paper path. Closely inspect the fuser area for jams. See Paper jams. Print a configuration page or use the control panel to determine the media size for which the tray is configured. Verify that the rear and width media guides are touching the paper. Verify that the switch is in the correct position for the media size. Media does not feed from input Trays 2, 3, or 4 Cause Manual feed is selected in the software application. Solution Load Tray 1 with media, or, if the media is loaded, press . 196 Chapter 8 Problem solving ENWW Media does not feed from input Trays 2, 3, or 4 (continued) Cause The correct size media is not loaded. The input tray is empty. The correct media type for the input tray is not selected in the printer control panel. Media from a previous jam has not been completely removed. Tray 3 or Tray 4 does not appear as an input tray option. Solution Load the correct size media. Load media in the input tray. From the printer control panel, select the correct media type for the input tray. Open the printer and remove any media in the paper path. Closely inspect the fuser area for jams. See Paper jams. Tray 3 and Tray 4 only display as an option if they are installed. Verify that Tray 3 and Tray 4 are correctly installed. Verify that the printer driver has been configured to recognize Tray 3 and Tray 4. For more information about how to access the printer drivers, see Accessing the printer drivers. Print a configuration page to confirm that Tray 3 or Tray 4 is installed. If not, verify that the optional installed 500-sheet feeder assembly or 2 x 500-sheet feeder assembly is correctly attached to the printer. Print a configuration page or use the control panel to determine the media size for which the tray is configured. Verify that the guides are touching the paper. Verify that the switch is in the correct position for the media size. www..com Tray 3 or Tray 4 is incorrectly installed. The media size is not configured correctly for the input tray. The guides in the tray are not against the paper. The custom/standard switch in the tray is not in the correct position. Transparencies or glossy paper will not feed Cause The correct media type is not specified in the software or printer driver. The input tray is overfilled. Solution Verify that the correct media type is selected in the software or printer driver. Remove excess media from the input tray. Do not load more than 200 sheets of glossy paper or glossy film, or more than 100 transparencies in Tray 2, Tray 3, or Tray 4. Do not exceed the maximum stack height for Tray 1. Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the media type loaded. For more information about how to access the printer drivers, see Accessing the printer drivers. Media in another input tray is the same size as the transparencies, and the printer is defaulting to the other tray. ENWW Media-handling problems 197 Transparencies or glossy paper will not feed (continued) Cause The tray containing the transparencies or glossy paper is not configured correctly for type. Solution Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the media type loaded. See Configuring input trays. For more information about how to access the printer drivers, see Accessing the printer drivers. Use only media that meets the HP media specifications for this printer. See Supported media weights and sizes. Transparencies or glossy paper may not meet supported media specifications. Envelopes jam or will not feed in the printer www..com Cause Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Envelopes are curled or damaged. Envelopes are sealing because the moisture content is too high. Envelope orientation is incorrect. This printer does not support the envelopes being used. Tray 1 is configured for a size other than envelopes. Solution Load envelopes into Tray 1. Try using different envelopes. Store envelopes in a controlled environment. Try using different envelopes. Store envelopes in a controlled environment. Verify that the envelope is loaded correctly. See Configuring input trays. See Supported media weights and sizes or the HP LaserJet Printer Family Print Media Guide. Configure Tray 1 size for envelopes. Output is curled or wrinkled Cause Media does not meet the specifications for this printer. Media is damaged or in poor condition. Printer is operating in an excessively humid environment. You are printing large, solid-filled areas. Media used was not stored correctly and may have absorbed moisture. Media has poorly cut edges. Solution Use only media that meets the HP media specifications for this printer. See Supported media weights and sizes. Remove media from the input tray and load media that is in good condition. Verify that the printing environment is within humidity specifications. See Printer specifications. Large, solid-filled areas can cause excessive curl. Try using a different pattern. Remove media and replace it with media from a fresh, unopened package. Remove media, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan media. If the problem persists, replace the media. 198 Chapter 8 Problem solving ENWW Output is curled or wrinkled (continued) Cause The specific media type was not configured for the tray or selected in the software. Solution Configure the software for the media (see the software documentation). Configure the tray for the media, see Configuring input trays. Printer will not duplex or duplexes incorrectly Cause You are trying to duplex on unsupported media. The printer driver is not set up for duplex printing. www..com Solution Verify that the media is supported for duplex printing. See Supported media weights and sizes. Set up the printer driver to enable duplex printing. Load preprinted forms and letterhead in Tray 1 with the letterhead or printed side up and the bottom of the page feeding into the printer. For Tray 2, Tray 3, or Tray 4, load these media printed side down with the top of the page toward the back of the printer. The first page is printing on the back of preprinted forms or letterhead. ENWW Media-handling problems 199 Printer response problems No display message Cause The printer's on/off button is in the standby position. The printer's memory DIMMs are defective or installed incorrectly. The power cord is not firmly plugged into both the printer and the power receptacle. www..com Solution Verify that the printer is on. Fans may run while the printer is in standby mode (off). Verify that the printer's memory DIMMs are correctly installed and are not defective. Turn off the printer and then disconnect and reconnect the power cord. Turn the printer back on. Connect the printer to a proper voltage source, as specified on the Power Rating Label on the back of the printer. Replace the power cord. Connect the printer to a different power receptacle. The line voltage is incorrect for the printer power configuration. The power cord is damaged or excessively worn. The power source receptacle is not working correctly. Printer is on, but nothing prints Cause The printer's Ready indicator light is not lit. The top cover is not closed properly. The Data indicator light is flashing. REPLACE The PS (PostScript Emulation) personality is not selected. The correct driver is not selected in the software application or printer driver. The printer is not properly configured. 200 Chapter 8 Problem solving ENWW Printer is on, but nothing prints (continued) Cause The computer port is not configured or is not working properly. The printer has not been correctly named for the network or for a Macintosh computer. Solution Run another peripheral connected to this port to verify that the port is working properly. Use the appropriate utility to name the printer on the network. For Macintosh OS 9.x computers, select the printer from within the Chooser. For Macintosh OS X.1 and later, open the Print Center Application, select the connection type, and then select the printer. Printer is on, but is not receiving data Cause www..com Solution Press STOP to return the printer to the Ready state. Close the top cover firmly. See Control panel messages. Select the correct interface cable for your configuration. See Parallel configuration, Enhanced I/O (EIO) configuration, or USB configuration. Disconnect and reconnect the interface cable. See Changing printer control panel configuration settings for configuration information. Configure the printer to match the computer configuration. Try using an application that you know works properly to check the computer, or, in DOS, type Dir>Prn at the DOS prompt. Run another peripheral connected to this port to verify that the port is working properly. Use the appropriate utility to name the printer on the network. For Macintosh OS 9.x computers, select the printer from within the Chooser. For Macintosh OS X.1 and later, open the Print Center Application, select the connection type, and select the printer. The printer's Ready indicator light is not lit. The top cover is not closed properly. A printer message other than Ready appears on the printer control panel. The interface cable is not correct for this configuration. The interface cable is not securely connected to both the printer and the computer. The printer is not configured correctly. The interface configurations on the printer's configuration page do not match the configurations on the host computer. The computer is not working properly. The computer port that the printer is connected to is not configured or is not working properly. The printer has not been correctly named for the network or Macintosh computer. Unable to select the printer from the computer Cause If you are using a switch box, the printer may not be selected for the computer. Solution Select the correct printer through the switch box. ENWW Printer response problems 201 Unable to select the printer from the computer (continued) Cause The printer's Ready indicator light is not lit. A printer message other than Ready appears on the printer control panel. The correct printer driver is not installed in the computer. The correct printer and port are not selected on the computer. The network is not configured properly for this printer. www..com Solution Press STOP to return the printer to the Ready state. See Control panel messages. Install the correct printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers. Select the correct printer and port. Use the network software to verify the printer's network configuration, or consult with the network administrator. Connect the printer to a different power receptacle. The power source receptacle is not working correctly. 202 Chapter 8 Problem solving ENWW Printer control panel problems Control panel settings work incorrectly Cause The printer control panel display is blank or is not lit, even when the fan is running. Printer settings in the printing software application or printer driver differ from the printer control panel settings. Solution Fans may run while the printer is in standby mode (off). Press the printer's on/off button to turn the printer on. Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. For more information about how to access the printer drivers, see Accessing the printer drivers. Reselect the control panel settings and then press . An asterisk (*) should appear to the right of the setting. Buffered data exists in the printer. Press to print the buffered data using current control panel settings and activate the new control panel settings. Consult the network administrator to coordinate changes to printer control panel settings. www..com Control panel settings were not correctly saved after they were changed. The Data indicator light is lit, and there are no pages printing. If the printer is on a network, another user may have changed printer control panel settings. Unable to select Tray 3 or Tray 4 Cause Tray 3 does not appear as an input tray option on the configuration page or on the control panel. Tray 3 or Tray 4 does not appear as an option in the printer driver. Solution Tray 3 only displays as an option if it is installed. Verify that Tray 3 is correctly installed. Verify that the printer driver configuration recognizes Tray 3 or Tray 4. For more information about how to access the printer drivers, see Accessing the printer drivers. ENWW Printer control panel problems 203 Incorrect printer output Incorrect fonts are printed Cause The font has not been correctly selected in the software application. The font is not available to the printer. Solution Re-select the font in the software application. Download the font to the printer or use another font. (In Windows, the driver does this automatically.) Select the correct printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers. The correct printer driver is not selected. www..com Unable to print all characters in a symbol set Cause The correct font is not selected. The correct symbol set is not selected. The selected character or symbol is not supported by the software application. Solution Select the correct font. Select the correct symbol set. Use a font that supports the selected character or symbol. Drifting text between printouts Cause Your software application is not resetting the printer to the top of the page. Solution See the documentation for the software or the PCL/PJL Technical Reference Package for specific information. Erratic, missing characters or interrupted printout Cause The interface cable is of poor quality. Solution Try using a different, higher-quality, IEEEcompliant cable. Parallel cables can be no longer than 10 meters (30 feet). Disconnect and reconnect the interface cable. Try using a different interface cable. Disconnect and reconnect the power cable. From the printer control panel, select the correct printer personality, and then resend the print job. From the printer control panel, select the correct printer personality, and then resend the print job. The interface cable is loose. The interface cable is damaged or bad. The power cable is loose. You are attempting to print a PCL job with the printer configured for PostScript Emulation. You are attempting to print a PostScript job with the printer configured for PCL. 204 Chapter 8 Problem solving ENWW Partial printout Cause A memory error message appears on the printer control panel. Solution 1. Free up printer memory by deleting unneeded downloaded fonts, style sheets, and macros from printer memory; or Add more memory to the printer. 2. The file you are printing contains errors. Check the software application verify that the file does not contain errors. To do so: 1. 2. Print another file that you know is error-free from within the same application; or Print the file from another application. www..com Guidelines for printing with different fonts The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode. To conserve printer memory, download only those fonts that are needed. If you require several downloaded fonts, consider installing additional printer memory. Some software applications automatically download fonts at the beginning of each print job. It might be possible to configure those applications to download only soft fonts that are not already resident in the printer. ENWW Incorrect printer output 205 Software application problems Unable to change system selections through software Cause System software changes are locked out by the printer control panel. The software application does not support system changes. The correct printer driver is not loaded. Solution Consult with your network administrator. See the software application documentation. Load the correct printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers. Load the correct application driver. www..com The correct application driver is not loaded. Unable to select a font from the software Cause The font is not available to the software application. Solution See the software application documentation. Unable to select colors from the software Cause The software application does not support color. Color mode is not selected in the software application or printer driver. The correct printer driver is not loaded. Solution See the documentation for the software application. Select color mode instead of grayscale or monochrome mode. Load the correct printer driver. Printer driver does not recognize Tray 3, Tray 4, or the duplex printing accessory Cause The printer driver has not been configured to recognize Tray 3, Tray 4, or the duplex printing accessory. For more information about how to access the printer drivers, see Accessing the printer drivers. The accessory may not be installed. Solution See the printer driver's online Help for instructions on how to configure the driver to recognize printer accessories. For more information about how to access the printer drivers, see Accessing the printer drivers. Verify that the accessory is properly installed. 206 Chapter 8 Problem solving ENWW Color printing problems Printing black instead of color Cause Color mode is not selected in the software application or printer driver. Solution Select color mode instead of grayscale or monochrome mode in the software application or printer driver, see Printer information pages to learn how to print a configuration page. Select the correct printer driver. Consult your service representative. The correct printer driver is not selected in your software application. No color appears on the configuration page. www..com Incorrect shade Cause The sealing tape has not been removed from the print cartridge. The media does not meet the specifications for this printer. Solution Remove the sealing tape from the print cartridge for the color that is missing. See Changing print cartridges. See the HP LaserJet Printer Family Print Media Guide. Go to http://www.hp.com/ support/lj4650 for HP LaserJet Family Paper Specification Guide ordering information. When you connect, select Manuals. Or go to http://www.hp.com/support/ ljpaperguide to download the guide in PDF format. You are operating the printer in excessively humid conditions. Verify that the printer's environment is within humidity specifications. See Environmental specifications. Note For more information about color quality problems, see Print quality troubleshooting. Missing color Cause Defective HP print cartridge. A non-HP cartridge might be installed. Solution Replace the cartridge. Ensure that you are using a genuine HP print cartridge. ENWW Color printing problems 207 Inconsistent colors after installing a print cartridge Cause The sealing tape has not been removed from the print cartridge. Another print cartridge may be low. Solution Remove the sealing tape from the print cartridge for the color that is missing. See Changing print cartridges. Check the supplies gauge on the control panel or print a supplies status page. See Printer information pages. Verify that each print cartridge is installed properly. Ensure that you are using a genuine HP print cartridge. Print cartridges may be improperly installed. A non-HP cartridge might be installed. www..com Printed colors do not match screen colors Cause Extremely light screen colors are not being printed. Extremely dark screen colors are being printed in black. The colors on the computer screen differ from the printer output. Solution The software application may interpret extremely light colors as white. If so, avoid using extremely light colors. The software application may interpret extremely dark colors as black. If so, avoid using extremely dark colors. On the printer driver's Color Control tab, select Screen Match. Note Several factors can influence your ability to match printed colors to those on your screen. These factors include print media, overhead lighting, software applications, operating system palettes, monitors, and video cards and drivers. 208 Chapter 8 Problem solving ENWW Print quality troubleshooting When occasional print quality problems occur, use the information in this section to help solve the problem. Print quality problems associated with media Some print quality problems arise from use of inappropriate media. Use paper that meets HP paper specifications. See Supported media weights and sizes. The surface of the media is too smooth. Use media that meets HP paper specifications. See Supported media weights and sizes. The driver setting is incorrect. Change the paper type setting to glossy for Trays 2, 3, or 4, or heavy or heavy glossy for Tray 1. The media you are using is too heavy for the printer, and the toner is not fusing to the media. The transparencies you are using are not designed for proper toner adhesion. Use only transparencies designed for HP Color LaserJet printers. The moisture content of the paper is uneven, too high, or too low. Use paper from a different source or from an unopened ream of paper. Some areas of the paper reject toner. Use paper from a different source or from an unopened ream of paper. The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this solves your problem, consult with the printer of your letterhead to verify that the paper used meets the specifications for this printer. See Supported media weights and sizes. The paper is excessively rough. Use a smoother, xerographic paper. www..com Overhead transparency defects Overhead transparencies may display any of the image quality problems that any other type of media will cause, as well as defects specific to printing transparencies. In addition, because transparencies are pliable while in the print path, they are subject to being marked by the media-handling components. Note Allow transparencies to cool at least 30 seconds before handling them. On the printer driver's Paper tab, select Transparency as the media type. Also, make sure that the tray is correctly configured for transparencies. Check that the transparencies meet the specifications for this printer. See Supported media weights and sizes. For more information, consult the HP LaserJet Family Print Media Guide. See http://www.hp.com/support/lj4650 for HP LaserJet Family Print Media Guide ordering information. For downloadable manuals, go to http://www.hp.com/support/lj4650. When you connect, select Manuals. Or go to http://www.hp.com/supportljpaperguide to download the guide in PDF format. ENWW Print quality troubleshooting 209 Handle transparencies by the edges. Skin oil on the surface of transparencies can cause spots and smudges. Small, random dark areas on the trailing edge of solid fill pages may be caused by transparencies sticking together in the output bin. Try printing the job in smaller batches. The selected colors are undesirable when printed. Select different colors in the software application or printer driver. If you are using a reflective overhead projector, use a standard overhead projector instead. Print quality problems associated with the environment The printer is operating in excessively humid or dry conditions. Verify that the printing environment is within specifications. See Environmental specifications. www..com Print quality problems associated with jams Make sure that all media is cleared from the paper path. See Paper jam recovery. The printer recently jammed. Print two to three pages to clean the printer. The media does not pass through the fuser causing image defects to appear on subsequent documents. Print two to three pages to clean the printer. However, if the problem persists see the next section. Print quality troubleshooting pages The print quality troubleshooting pages provide information on aspects of the printer that affect print quality. 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press to highlight DIAGNOSTICS. to select DIAGNOSTICS. to highlight PQ TROUBLESHOOTING. to select PQ TROUBLESHOOTING. The message Printing... PQ troubleshooting appears on the display until the printer finishes printing the print quality troubleshooting information. The printer returns to the Ready state after printing the print quality troubleshooting information. The print quality troubleshooting information includes one page for each color (cyan, magenta, yellow, and black), printer statistics related to print quality, instructions on interpreting the information, and procedures to solve print quality problems. If following the procedures recommended by the print quality troubleshooting pages do not improve print quality, go to http://www.hp.com/support/lj4650. 210 Chapter 8 Problem solving ENWW Print quality troubleshooting tool The print quality troubleshooting tool helps you identify and troubleshoot print quality issues for the HP Color LaserJet 4650 printer. The tool includes solutions for many print quality issues, using standard images to provide a common diagnostic environment. It is designed to provide intuitive, step-by-step directions for printing troubleshooting pages that are used to isolate print quality problems and provide possible solutions. To find the print quality troubleshooting tool, go to the following quick URL: http://www.hp.com/go/printquality/clj4650 Calibrating the printer www..com The HP Color LaserJet 4650 printer automatically calibrates and cleans at various times to maintain the highest level of print quality. The user may also request the printer to calibrate via the printer's control panel, using QUICK CALIBRATE NOW or FULL CALIBRATE NOW located in the CALIBRATION and PRINT QUALITY menu. QUICK CALIBRATE NOW is used for color tone calibration (D-Max & D-Half) and takes about 86 seconds. If color density or tone seems wrong, Quick Calibration can be run. Full Calibration includes the Quick Calibrate routines and adds Drum Phase Calibration and Color Plane Registration (CPR). This takes about 3 minutes and 15 seconds. If color layers (cyan, magenta, yellow, black) on the printed page seem to be shifted from one another, Full Calibration should be run. The HP Color LaserJet 4650 printer incorporates a new feature to skip calibration when appropriate, thereby making the printer available more quickly. For example, if the printer is powered off and on quickly (within 20 seconds) then calibration is not needed and will be skipped. This saves approximately one minute in time to be ready. While the printer is calibrating and cleaning, the printer will pause printing for the amount of time it takes to complete the calibration or cleaning. For most calibrations and cleaning, the printer will not interrupt a print job, but will wait for the job to complete before calibrating or cleaning. 1. Press MENU to enter the MENUS. 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press OR To perform a full calibration, use FULL CALIBRATE NOW instead of QUICK CALIBRATE NOW in steps 6 and 7. to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight PRINT QUALITY. to select PRINT QUALITY. to highlight QUICK CALIBRATE NOW. to select QUICK CALIBRATE NOW. Print quality defect chart Use the examples in the print quality defect chart to determine which print-quality problem you are experiencing, and then see the corresponding pages to find information that can help you troubleshoot the problem. For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj4650. ENWW Print quality troubleshooting 211 Note The print-quality defect chart assumes the use of letter- or A4-size media that has moved through the printer short-edge first (portrait orientation). An image with no defects www..com Horizontal lines or streaks Make sure that the operation and location requirements of the printer are met. Print the Print Quality Troubleshooting Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component. Misaligned colors Calibrate the printer. Vertical lines Print the Print Quality Troubleshooting Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component. Repetitive defects Make sure that the operation and location requirements of the printer are met. Print the Print Quality Troubleshooting Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component. 212 Chapter 8 Problem solving ENWW Color fade in all colors Make sure that the operation and location requirements of the printer are met. Calibrate the printer. Color fade in one color Make sure that the operation and location requirements of the printer are met. Calibrate the printer. Print the Print Quality Troubleshooting Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component. www..com Fingerprints and media dents Make sure to use supported media. Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with visible fingerprints or other foreign substances. Print the Print Quality Troubleshooting Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component. Loose toner Make sure that the operation and location requirements of the printer are met. Make sure to use supported media. Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using. Make sure that the media is loaded correctly, the size guides are touching the edges of the stack of media, and the custom-media switch is set appropriately. Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with visible fingerprints or other foreign substances. ENWW Print quality troubleshooting 213 Smeared toner Make sure to use supported media. White areas (dropouts) on page Make sure that the operation and location requirements of the printer are met. Make sure to use supported media. Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with visible fingerprints or other foreign substances. Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using. Calibrate the printer. Print the Print Quality Troubleshooting Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component. www..com 214 Chapter 8 Problem solving ENWW Media damage (wrinkles, curl, creases, tears) Make sure that the operation and location requirements of the printer are met. Make sure to use supported media. Make sure that the media is loaded correctly. Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using. Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with visible fingerprints or other foreign substances. Make sure that the following supplies are seated correctly: fuser transfer belt Specks or stray toner Make sure that the operation and location requirements of the printer are met. Make sure to use supported media. Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using. Calibrate the printer. Print the Print Quality Troubleshooting Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component. www..com Inspect the jam areas and remove any undetected jammed or torn media. ENWW Print quality troubleshooting 215 Skewed, stretched, or off-center page Make sure that the operation and location requirements of the printer are met. Make sure to use supported media. Make sure that the media is loaded correctly. For problems with page skew, turn over the stack of media and rotate the stack 180 degrees. Make sure that the following supplies are seated correctly: fuser transfer belt www..com Inspect the jam areas and remove any undetected jammed or torn media. 216 Chapter 8 Problem solving ENWW Working with memory and print server cards Printer memory and fonts www..com The printer has two 200-pin DDR SDRAM slots. One slot is available for adding memory to the printer. DDR SDRAM memory is available in 128 and 256 MB modules. Memory specification: HP Color LaserJet 4650 series printers use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. The printer also has three flash memory card slots for printer firmware, fonts, and other solutions. The first flash memory card is reserved for printer firmware. Note Note Use the first flash memory card slot for firmware only. The slot is marked "Firmware Slot" The two additional flash memory card slots enable the user to add fonts and third-party solutions, such as signatures and personalities. The slots are marked "Slot 2" and "Slot 3." For more information about types of solutions available, go to http://www.hp.com/ go/gsc. Note CAUTION Flash memory cards adhere to Compact Flash specifications and size. Do not insert a flash memory card that is designed for use with a digital camera into the printer. The printer does not support photo printing directly from a flash memory card. If you install a camera-type flash memory card, the control panel displays a message asking if you want to reformat the flash memory card. If you choose to reformat the card, all data on the card will be lost. You may want to add more memory to the printer if you often print complex graphics or PS documents, or use many downloaded fonts. Additional memory also allows the printer to print multiple, collated copies at the maximum speed. Note Note Single in-line memory modules (SIMMs) / dual in-line memory modules (DIMMs) used on previous HP LaserJet printers are not compatible with the printer. To order DDR SDRAM, see Supplies and accessories. Before ordering additional memory, see how much is currently installed by printing a configuration page. Printing a configuration page 1. Press MENU to enter the MENUS. ENWW Printer memory and fonts 217 2. Press 3. Press 4. Press 5. Press to highlight INFORMATION. to select INFORMATION. to highlight PRINT CONFIGURATION. to print the configuration page. www..com 218 Appendix A Working with memory and print server cards ENWW Installing memory and fonts You can install more memory for the printer, and you can also install a font card to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer. To install DDR memory DIMMs 1. Turn the printer off. www..com 2. Disconnect all power and interface cables. 3. Locate the formatter board in the rear of the printer. ENWW Installing memory and fonts 219 4. Using a #2 Phillips screwdriver, remove the eight screws holding the board in place, and set them aside. www..com 5. Slide out the formatter board and set it on a clean, flat, grounded surface. 6. To replace a DDR DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DDR DIMM up at an angle, and pull it out. 7. Remove the new DIMM from the antistatic package. Locate the alignment notch on the bottom edge of the DIMM. 220 Appendix A Working with memory and print server cards ENWW 8. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. www..com 9. Push down on the DIMM until both latches engage the DIMM. Note If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM. ENWW Installing memory and fonts 221 10. Align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Replace and tighten the eight screws removed in step 4. www..com 11. Reconnect the power cable and interface cables, and turn the printer on. 12. If you installed a memory DIMM, go to Enabling memory. To install a flash memory card 222 Appendix A Working with memory and print server cards ENWW CAUTION Do not insert a flash memory card that is designed for use with a digital camera into the printer. The printer does not support photo printing directly from a flash memory card. If you install a camera-type flash memory card, the control panel displays a message asking if you want to reformat the flash memory card. If you choose to reformat the card, all data on the card will be lost. 1. Turn the printer off. www..com 2. Disconnect all power and interface cables. 3. Locate the formatter board in the rear of the printer. ENWW Installing memory and fonts 223 4. Using a #2 Phillips screwdriver, remove the eight screws holding the board in place, and set them aside. www..com 5. Slide out the formatter board and set it on a clean, flat, grounded surface. 6. Align the groove on the side of the flash memory card with the notches in the connector and push it in the slot until it is fully seated. CAUTION Note Do not insert the flash memory card at an angle. The first flash memory slot marked "Firmware Slot" is reserved for firmware only. Slots 2 and 3 should be used for all other solutions. 224 Appendix A Working with memory and print server cards ENWW 7. Align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Replace and tighten the eight screws removed in step 4. www..com 8. Reconnect the power cable and interface cables, and turn the printer on. Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Windows 98, ME, and NT 1. On the Start menu, point to Settings, and click Printers. 2. Right-click the printer and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK. ENWW Installing memory and fonts 225 To enable memory for Windows 2000 and XP 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Right-click the printer and select Properties. 3. On the Device Settings tab, click Printer Memory (in the Installable Options section). 4. Select the total amount of memory that is now installed. 5. Click OK. www..com 226 Appendix A Working with memory and print server cards ENWW Installing an HP Jetdirect print server card You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. www..com 2. Disconnect all power and interface cables. 3. Locate an empty EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot onto the printer, and then remove the cover. You will not need these screws and cover again. ENWW Installing an HP Jetdirect print server card 227 4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card. www..com 5. Connect the network cable. 6. Reconnect the power cable, and turn the printer on. 228 Appendix A Working with memory and print server cards ENWW 7. Print a configuration page (see Configuration page). In addition to a printer configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status information should also print. If it does not print, uninstall and reinstall the print server card to ensure that it is completely seated in the slot. 8. Perform one of these steps: Choose the correct port. See the computer or operating system documentation for instructions. Reinstall the software, choosing the network installation this time. www..com ENWW Installing an HP Jetdirect print server card 229 www..com 230 Appendix A Working with memory and print server cards ENWW Supplies and accessories To order supplies in the US, contact http://www.hp.com/go/ljsupplies. To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html. To order accessories, see http://www.hp.com/go/accessories. www..com Ordering directly through the embedded Web server (for printers with network connections) Use the following steps to order printing supplies directly through the embedded Web server (see Using the embedded Web server.) 1. In the Web browser on the computer, enter the IP address for the printer. The printer status window appears. Or, go to the URL provided in the alert email. 2. Click Other Links. 3. Click Order Supplies. The browser opens to a page in which you can choose to send information about the printer to HP. You also have the option to order supplies without sending the printer's information to HP. 4. Select the part numbers you want to order and follow the instructions on the screen. ENWW Ordering directly through the embedded Web server (for printers with network connections) 231 Ordering directly through the hp toolbox software The HP toolbox software gives you the ability to order supplies directly from the computer. Two things are necessary to use this feature: The HP toolbox software must be installed on your computer. (It is automatically installed as part of the typical software installation.) You must have access to the World Wide Web. 1. At the bottom right of the screen (in the system tray), select the hp toolbox icon. The software opens in a Web browser. (Or, on the Start menu, select Programs, and then HP toolbox.) 2. On the left side of the window, click Other Links. www..com 3. Click Order Supplies. The browser opens to the supplies purchasing page. 4. Select the supplies you want to order. Supplies, accessories, and part numbers Part Memory Part number J6073A C4287A Q2635AC Q2630A Q2631A Accessories J7934A C9667A Q3673A Q3674A Printer supplies C9720A C9721A C9722A C9723A Q3675A Q3676A Q3677A Cables C2946A Type/size Printer hard disk 4 MB Flash DIMM DIMM-32 MB Flash memory card DIMM-128 MB DDR 200-pin SDRAM DIMM-256 MB DDR 200-pin SDRAM HP Jetdirect 620n fast ethernet print server Printer cabinet Optional 500-sheet paper feeder (Tray 3) Optional 2 x 500-sheet input tray (Tray 3 and Tray 4) Black print cartridge Cyan print cartridge Yellow print cartridge Magenta print cartridge Image transfer kit Image fuser kit (110 volt) Image fuser kit (220 volt) IEEE-1284-C compliant parallel cable, 3 meters (m) (approximately 10 feet) long, with 25-pin male/micro 36-pin male ("C" size) connector 232 Appendix B Supplies and accessories ENWW Supplies, accessories, and part numbers (continued) Part Part number 92215S C2947A 92215N Media C2934A Type/size Macintosh DIN-8 printer cable 10 m parallel cable HP LocalTalk cable kit HP Color LaserJet Transparencies (letter) 50 sheets C2936A HP Color LaserJet Transparencies (A4) 50 sheets C4179A www..com HP LaserJet Soft Gloss paper (letter) 200 sheets C4179B HP LaserJet Soft Gloss paper (A4) 200 sheets Q1298A Q1298B HPU1132 CHP410 HPJ1124 CHP310 Q2413A Q2420A Reference materials 5963-7863 5021-0337 HP LaserJet Tough paper (letter) HP LaserJet Tough paper (A4) HP Premium Choice LaserJet paper (letter) HP Premium Choice LaserJet paper (A4) HP LaserJet paper (letter) HP LaserJet paper (A4) HP Premium Cover paper letter (8.5 by 11 inches), 100 sheets HP High Gloss Laser Paper HP LaserJet Printer Family Print Media Guide PCL/PJL Technical Reference Package For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals. Q3668-90909 HP Color LaserJet 4650 Series User Guide For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals. Q3668-90902 HP Color LaserJet 4650 Series Getting Started Install Guide For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals. ENWW Ordering directly through the hp toolbox software 233 Supplies, accessories, and part numbers (continued) Part Part number Q3673-90901 Type/size HP Color LaserJet 4650 Series 500Sheet Input Tray Install Guide For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals. Q3674-90901 HP Color LaserJet 4650 Series 2 x 500-Sheet Input Tray Install Guide For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals. HP Color LaserJet 4650 Series Print Cartridge Install Guide www..com For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals. Q3675-90901 HP Color LaserJet 4650 Series Image Transfer Kit Install Guide For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals. Q3676-90901 HP Color LaserJet 4650 Series Image Fuser Kit Install Guide For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals. HP Color LaserJet 4650 Series Printer Cabinet Install Guide For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals. HP Color LaserJet 4650 Series Software Technical Reference Guide For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals. 234 Appendix B Supplies and accessories ENWW Service and Support Hewlett-Packard limited warranty statement www..com HP PRODUCT HP Color LaserJet 4650, 4650n, 4650dn, 4650dtn, and 4650hdn printer DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. ENWW Hewlett-Packard limited warranty statement 235 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. www..com 236 Appendix C Service and Support ENWW Print Cartridge Limited Warranty Statement This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. www..com ENWW Print Cartridge Limited Warranty Statement 237 Fuser and Transfer unit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. www..com 238 Appendix C Service and Support ENWW HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times: Priority on-site service www..com This agreement provides 4-hour service response to your site for calls made during normal HP business hours. Next-day on-site service This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP's designated service zones are available on most on-site agreements (for additional charges). Weekly (volume) on-site service This agreement provides scheduled weekly on-site visits for organizations with many HP products. This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives. ENWW HP maintenance agreements 239 www..com 240 Appendix C Service and Support ENWW Printer specifications Physical dimensions Product www..com Height 566 mm (22.30 in) 654 mm (25.77 in) Depth 480 mm (18.91 in) 480 mm (18.91 in) Width 456 mm (17.97 in) 456 mm (17.97 in) Weight 36.3 kg (80.03 lbs) 43.8 kg (96.56 lbs) HP Color LaserJet 4650 HP Color LaserJet 4650 with optional Tray 3 HP Color LaserJet 4650 with optional 2 x 500 sheet input tray 1035 mm (40.7 in) 645 mm (25.4 in) 460 mm (18.1 in) 65.8 kg (145 lbs) ENWW 241 Electrical specifications 110-Volt models Power requirements 110-127V (+/- 10 percent) 50/60 Hz (+/- 2 Hz) 220-Volt models 220-240V (+/- 10 percent) 50/60 Hz (+/- 2 Hz) Power consumption (average, in watts) Power consumption (average, in watts) Product model www..com Active (22 ppm letter) 560 560 Idle PowerSave Off Heat OutputIdle (BTU/ Hour) 130 130 HP Color LaserJet 4650 HP Color LaserJet 4650n HP Color LaserJet 4650dn HP Color LaserJet 4650dtn HP Color LaserJet 4650hdn 38 38 26 26 0.3 0.3 560 38 26 0.3 130 560 38 26 0.3 130 560 40 31 0.3 137 Note Values are subject to change. See http://www.hp.com/support/lj4650 for current information. PowerSave default activation time is 30 minutes. 242 Appendix D Printer specifications ENWW Acoustic emissions Sound Power Level Active (22 ppm letter) Idle SPL - Bystander Position Active (22 ppm letter) Idle Declared Per ISO 9296 LWAd=6.5 Bels (A) [65 dB (A)] LWAd=5.0 Bels (A) [50 dB (A)] Declared Per ISO 9296 LpAm=51 dB (A) LpAm=34 dB (A) Note www..com Values are subject to change. See http://www.hp.com/support/lj4650 for current information. ENWW Acoustic emissions 243 Environmental specifications Specification Temperature Humidity Altitude Recommended 17 to 25 C (62.6 to 77 F) 30 to 70 percent relative humidity (RH) 0 to 2600 m (0 to 8530 ft) ww..com 244 Appendix D Printer specifications ENWW Regulatory information FCC regulations www..com This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: reorient or relocate the receiving antenna. increase separation between equipment and receiver. connect equipment to an outlet on a circuit different from that to which the receiver is located. consult your dealer or an experienced radio/TV technician. Note Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. ENWW FCC regulations 245 Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on the environment. Ozone production This product generates no appreciable ozone gas (O3). www..com Power consumption Power usage drops significantly while in PowerSave mode, which saves natural resources and saves money without affecting the high performance of this printer. This product qualifies for ENERGY STAR(R) (Version 3.0), which is a voluntary program to encourage the development of energy-efficient office products. ENERGY STAR(R) is a U.S. registered service mark of the U.S. Environmental Protection Agency. As an ENERGY STAR(R) partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR(R) Guidelines for energy efficiency. For more information, see http://www.energystar.gov/. Paper use This product's optional, automatic, duplex feature (two-sided printing, see Two-sided (duplex) printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. Plastics Plastic parts over 25 grams have markings according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life. HP LaserJet printing supplies In many countries/regions, this product's printing supplies (print cartridges, fuser, and transfer unit) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free takeback program is available in over 48 countries/ regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. 246 Appendix E Regulatory information ENWW HP Printing Supplies Returns and Recycling Program Information Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet print cartridges that otherwise might have been discarded in the world's landfills. The HP LaserJet print cartridges and supplies are collected and bulk-shipped to our resource and recovery partners, who disassemble the cartridges. After a thorough quality inspection, selected parts are reclaimed for use in new cartridges. Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products. U.S. returns--For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, and pre-addressed UPS label that is supplied in the package. For more information in the U.S., call 1-800-340-2445 or visit the HP LaserJet Supplies website at http://www.hp.com/go/recycle. Non-U.S. recycling returns--Non-U.S. customers should call the local HP Sales and Service Office or visit the http://www.hp.com/go/recycle website for further information regarding availability of the HP Supplies Returns and Recycling Program. www..com Recycled paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Family Print Media Guide. See Supplies and accessories for ordering information. This product is suitable for the use of recycled paper according to EN 12281:2002. Material restrictions This product does not contain batteries. This product does not contain added mercury. This product contains lead in solder that may require special handling at end-of-life. For recycling information, contact http://www.hp.com/go/recycle, contact your local authorities, or go to the Electronics Industries Alliance website http://www.eiae.org. Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies website at http://www.hp.com/hpinfo/community/environment/productinfo/safety.htm. For more information On HP's environmental programs, including: Product environmental profile sheet for this and many related HP products HP's commitment to the environment HP's environmental management system HP's end-of-life product return and recycling program Material Safety Data Sheets (MSDS) ENWW Environmental product stewardship program 247 See http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment. www..com 248 Appendix E Regulatory information ENWW Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: declares that the product Product Name: Regulatory Model Number4: HP Color LaserJet 4650/4650n/4650dn/4650dtn/4650hdn BOISB-0304-00 Including Q3673A - Optional 500-Sheet Input Tray Q3674A - Optional 2 x 500-Sheet Input Tray All Hewlett-Packard Development Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA Product Options: conforms to www..com the following Product Specifications: Safety: IEC 60950:1999 / EN60950:2000 IEC 60825-1:1993 +A1:1997 +A2:2001 / EN60825-1:1994 +A11:1996 +A2:2001 (Class 1 Laser/LED Product) GB4943-2001 CISPR 22:1997 / EN 55022:1998 Class B1, 3 EN 61000-3-2:1995 / A14 EN 61000-3-3:1995 / A1 EN 55024:1998 FCC Title 47 CFR, Part 15 Class B2 / ICES-003, Issue 3 GB9254-1998, GB17625.1-1998 EMC: Supplementary Information: The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly: 1 2 The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 3 The product includes LAN (Local Area Network) options. When the interface cable is attached to LAN connectors, the product meets the requirements of EN55022 Class A in which case the following applies: "Warning - This is a class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures". 4 For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s). Boise, Idaho 83714-1021, USA 29 January, 2004 For regulatory topics only: Australia Contact: European Contact: USA Contact: Product Regulations Manager, Hewlett-Packard Australia, Ltd. 31-41 Joseph Street Blackburn, Victoria 3130, Australia Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE/Standards Europe Herrenberger Strae 140 Boblingen, D-71034, Boblingen (FAX: +49-7031-14-3143) Product Relations Manager, Hewlett-Packard Company PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015, USA (Phone: 208-396-6000) ENWW Declaration of Conformity 249 Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. www..com WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC regulations Complies with Canadian EMC Class B requirements. Conforme a la classe B des normes canadiennes de compatibilite electromagnetiques. CEM . EMI statement (Korea) VCCI statement (Japan) 250 Appendix E Regulatory information ENWW Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 4650, 4650n, 4650dn, 4650dtn, 4650hdn laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite. Normaalissa kaytossa kirjoittimen suojakotelointi estaa lasersateen paasyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on maaritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS! Laitteen kayttaminen muulla kuin kayttoohjeessa mainitulla tavalla saattaa altistaa kayttajan turvallisuusluokan 1 ylittavalle nakymattomalle lasersateilylle. VARNING! Om apparaten anvands pa annat satt an i bruksanvisning specificerats, kan anvandaren utsattas for osynlig laserstralning, som overskrider gransen for laserklass 1. HUOLTO HP Color LaserJet 4650, 4650n, 4650dn, 4650dtn, 4650hdn -kirjoittimen sisalla ei ole kayttajan huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilo. Tallaiseksi huoltotoimenpiteeksi ei katsota variainekasetin vaihtamista, paperiradan puhdistusta tai muita kayttajan kasikirjassa lueteltuja, kayttajan tehtavaksi tarkoitettuja yllapitotoimia, jotka voidaan suorittaa ilman erikoistyokaluja. VARO! Mikali kirjoittimen suojakotelo avataan, olet alttiina nakymattomallelasersateilylle laitteen ollessa toiminnassa. Ala katso sateeseen. VARNING! Om laserprinterns skyddsholje oppnas da apparaten ar i funktion, utsattas anvandaren for osynlig laserstralning. Betrakta ej stralen. Tiedot laitteessa kaytettavan laserdiodin sateilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser www..com ENWW Safety statements 251 www..com 252 Appendix E Regulatory information ENWW Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for "Bootstrap Protocol," an Internet protocol that allows a computer to find its own IP address. www..com chooser CMYK A Macintosh accessory that allows you to select a device. An acronym for colors "cyan, magenta, yellow, and black." control panel The area on the printer that contains buttons and a display screen. Use the control panel to set printer settings and to get information about the printer's status. DDR Acronym for double data-rate. default The normal or standard setting for hardware or software. DHCP An acronym for "dynamic host configuration protocol." DHCP enables individual computers or peripherals connected to a network to find their own configuration information, including the IP address. DIMM An acronym for "dual in-line memory module." A small circuit board that holds memory chips. duplex A feature that allows printing on both sides of a sheet of paper. EIO An acronym for "Enhanced Input/Output." A hardware interface used for adding an internal print server, network adaptor, hard disk, and other plug-in functionality for HP printers. ENWW Glossary 253 embedded Web server A server that is completely contained within a device. Embedded Web servers provide management information about the device. They are helpful for managing single devices on a small network. By using a Web browser to access an embedded Web server, network users can obtain network printer status updates, perform simple troubleshooting operations, change device configuration settings, and link to online customer support. When you need to manage many network devices, it is more effective to use an integrated Web server management tool, such as HP Web Jetadmin. Emulated PostScript Software that emulates Adobe PostScript, a programming language that describes the appearance of the printed page. firmware www..com Programming instructions that are stored in a read-only memory unit inside the printer. A small-sized, high-quality, removable memory card. Flash memory card font A complete set of letters, numerals, and symbols in a typeface. fuser The assembly that uses heat to fuse the toner onto the paper or other media. grayscale Various shades of gray. halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuoustone image such as a photograph. HP Jetdirect HP product for network printing. HP Web Jetadmin HP trademarked Web-based printer control software that lets you use a computer to manage any peripheral connected to an HP Jetdirect print server. I/O An acronym for "input/output" and refers to computer port settings. IP address The unique number assigned to a computer device connected to a network. IPX/SPX An acronym for "internetwork packet exchange/sequenced packet exchange." macro A single keystroke or command that results in a series of actions or instructions. media The paper, labels, transparencies, or other material on which the printer prints the image. 254 Glossary ENWW memory tag A memory partition with a specific address. monochrome Black and white. Devoid of color. mopy The HP term for "multiple original prints" capability. network A system of computers interconnected by telephone wires or other means in order to share information. network administrator A person who manages a network. www..com page buffer Temporary printer memory used to hold page data while the printer creates an image of the page. parallel cable A type of computer cable often used to connect printers directly to a computer rather than to a network. parallel port A connection point for a device connected with a parallel cable. PCL An acronym for "Printer Control Language." peripheral An auxilliary device, such as a printer, modem, or storage system, that works in conjunction with a computer. personality Distinctive features or characteristics of a printer or printer language. pixel Abbreviation for "picture element," which is the smallest unit of area in an image displayed on a screen. PJL An acronym for "Printer Job Language." PostScript A trademarked page description language. PPD An acronym for "PostScript Printer Description." Print Task Quick Set A feature of the printer driver that allows you to save the current printer driver settings (for example: page orientation, two-sided printing, and paper sources) for reuse. printer driver Software program that allows a computer to access printer features. ENWW Glossary 255 RAM An acronym for "random access memory," a type of computer memory used to store data that may change. RARP An acronym for "Reverse Address Resolution Protocol," a protocol that enables a computer or peripheral to determine its own IP address. raster image An image composed of dots. render The process of outputting text or graphics. RGB www..com An acronym for colors red, green, and blue. An acronym for "read-only memory," a type of computer memory used to store data that should not be changed. ROM supplies Materials used by the printer that are used up and must be replaced. Supply items for the HP Color LaserJet 4650 printer are the four print cartridges, the transfer belt, and the fuser. TCP/IP An internet protocol (developed by the U.S. Department of Defense) that has become the global standard for communications. toner The fine black or colored powder that forms the image on the printed media. transfer unit The black plastic belt that transports the media inside the printer and transfers the toner from the print cartridges onto the media. tray A receptacle for holding blank media. xerographic paper General term for paper intended for photocopy or laser printer use. 256 Glossary ENWW Index Symbols/Numerics 2-sided printing binding options 100 blank pages 100 control panel settings 99 A www..com accessories hard disk 8 ordering 231 part numbers 232 alerts configuring 139 e-mail 115 auto continue 55 auxilary connection configuration 71 B booklet printing 101 C cables ordering 232 clearable warnings setting display time 55 color adjusting 124 CMYK ink set emulation 123 edge control 125 four-color printing 123 halftone options 124 HP ImageREt 3600 122 managing 124 matching 126 neutral grays 125 print in grayscale 124 printed vs. monitor 126 RGB 125 sRGB 123 using 122 color options configuring 51 color supply out reporting 56 components locating 9 configuration page printing 110 viewing with embedded Web server 115 configure device menu 36, 42 configuring alerts 139 control panel blank display 200 buttons 30, 32 configuring 50 display 30 lights 30, 33 menus 34, 35 messages 148 overview 29, 30 printer personalities 54 problems 203 using in shared environments 59 controlling print jobs 76 D Declaration of Conformity 249 diagnostics menu 48 DIMMs (dual inline memory modules) installing 219 double-sided printing 98 driver autoconfiguration 11 duplex printing 98 E e-mail alerts 115 EIO (Enhanced Input Output) configuring 72 embedded Web server checking toner level 131 description 23 ordering supplies 231 using 114 using to configure alerts 139 ENWW Index 257 envelopes jams 198 loading in Tray 1 85 environmental features 7 errors auto continue 55 event log viewing 115 F FCC regulations 245 file directory page printing 112 flash memory card installing 222 font list www..com printing 113 G grayscale printing 124 H HP fraud hotline 130 HP Jetdirect print servers configuring 115 installing 227 HP toolbox using 117 hp toolbox 23 HP Web Jetadmin checking toner level 132 using to configure alerts 139 I I/O (input/output) menu 46 images printing 95 information menu 40 input trays capacities 25 configuring 41, 52, 80 IP address displaying 51 J jam recovery setting 57 jams common causes 179 configuring alerts 139 envelopes 198 locations 177 recovery 177 Japanese VCCI statement 250 Jetdirect print servers configuring 115 job held timeout 50 258 Index job storage limit 50 K Korean EMI statement 250 L language changing 58 embedded Web server 115 lights 33 M maintenance agreements 239 media colored paper 95 envelopes 95 glossy paper 94 heavy paper 96 labels 95 letterhead 97 loading in Tray 1 83 loading Tray 2, Tray 3, Tray 4 87, 89 maximum size 8 ordering 233 preprinted forms 97 recycled paper 97 selecting 78 size 25 tough paper 97 transparencies 94 type 8, 25 weight 8, 25 memory adding 108, 217 enabling 225 menu map description 40 printing 110 menus configure device 42 diagnostics 48 I/O (input/output) 46 information 40 paper handling 41 print quality 43 printing 42 resets 47 retrieve job 39 system setup 44 messages error 147 status 147 warning 147 ENWW N networks administrative tools 24 AppleTalk 73 configuring 62 configuring with embedded Web server 116 disabling DLC/LLC 66 disabling IPX/SPX 66 disabling protocols 66 I/O interfaces 72 idle timeout 67 IP address 63 link speed 68 local and default gateway 65 Novell NetWare 72 Novell NetWare frame type 62 www..com software 22 subnet mask 64 syslog server 65 TCP/IP parameters 63 UNIX/Linux 73 Windows 73 P paper handling 8 paper handling menu 41 paper path test page printing 145 parallel configuration 69 passwords network 115 personality setting 54 PIN (personal identification number) private jobs 106 PowerSave changing settings 53 disabling 54 time 53 preconfiguration 11 print cartridge authentication 130 checking the toner level 131 genuine HP 130 life expectancy 131 managing 130 non-HP 130 replacing 133 storing 131 print quality menu 43 print server card installing 227 print servers configuring 115 Printer 8 printer accessories 8 connectivity 8 driver 12 fonts 7 performance 7 personalities 7 printer information pages troubleshooting 145 printer personalities 54 printer settings 42 printing booklets 101 printing menu 42 private jobs deleting 107 printing 106 product stewardship 246 R RAM (random access memory) 7 recycling print cartridge 246 registration page printing 145 regulations FCC 245 resets menu 47 retrieve job menu 39 S safety statements laser safety 250 laser safety for Finland 251 security page 115 servers configuring 115 service agreements 239 settings embedded Web server 115 software applications 24 installing 16, 21 macintosh 15 networks 22 utilities 23 special situations blank back cover 102 custom-sized media 102 different first page 102 specifications acoustic 243 dimensions 241 electrical 242 humidity 244 temperature 244 Index 259 ENWW status e-mail alerts 115 stopping a print request 103 storing jobs deleting 106 printing 105 private jobs 106 proof and hold jobs 105 quick copy jobs 105 storing 104 subnet mask 64 supplies ordering 231 part numbers 232 replacement intervals 138 status 115 www..com page 115 status supplies low configuring alerts 139 reporting 56 supplies out configuring alerts 139 supplies status page description 40 printing 111 system setup menu 44 T troubleshooting checklist 143 color printing problems 207 control panel problems 203 duplexing 199 incorrect printer output 204 jams 177 media handling problems 195 overhead transparencies 209 print quality 209 printer response 200 software applications 206 transparencies 197 two-sided printing 98 U Update Now 11 usage page description 40 printing 111 USB configuration 70 W warranty print cartridge 237 product 235 transfer unit 238 wireless printing 802.11b standard 74 Bluetooth 74 260 Index ENWW www..com www..com (c) 2004 Hewlett-Packard Development Company, L.P. www.hp.com *Q3668-90945* *Q3668-90945* Q3668-90945 |
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